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Show Results For
- All HBS Web
(3,682)
- People (18)
- News (1,120)
- Research (1,586)
- Events (10)
- Multimedia (26)
- Faculty Publications (640)
- Program
Compensation Committees
professionals who help structure employment contracts, and senior regulatory officials charged with implementing legislation Attendance by two or more representatives of your compensation committee or organization will foster teamwork and... View Details
- 19 Jun 2022
- Blog Post
Celebrating our Student Fathers
families as well. In honor of Father’s Day, we interviewed four HBS fathers – three students and one recent graduate—to learn more about what it is like to be (or become!) a father at HBS. Zach McNally Graduation Year: 2023 Dad of:... View Details
- December 2009
- Article
Closing the Customer Feedback Loop
By: Rob Markey, Fred Reichheld and Andreas Dullweber
Realizing that customer retention is more critical than ever, companies have ramped up their efforts to listen to customers. But many struggle to convert their findings into practical prescriptions for customer-facing employees. Some companies are addressing that... View Details
Keywords: Customer Centric Initiative; Customer Satisfaction; Customer Focus and Relationships; Customer Value and Value Chain
Markey, Rob, Fred Reichheld, and Andreas Dullweber. "Closing the Customer Feedback Loop." Harvard Business Review 87, no. 12 (December 2009): 43–47.
- January 2017 (Revised May 2019)
- Case
Kjell and Company: Motivating Salespeople with Incentive Compensation (A)
By: Doug J. Chung
Kjell & Company was a Swedish retail electronics chain. The company’s products consisted of home electronics and accessories. The company was noted for its excellent customer service and a fair “one-for-all” HR policy. Historically, the salespeople had been compensated... View Details
Keywords: Salesforce Management; Compensation and Benefits; Change; Decision Making; Electronics Industry; Sweden
Chung, Doug J. "Kjell and Company: Motivating Salespeople with Incentive Compensation (A)." Harvard Business School Case 517-090, January 2017. (Revised May 2019.)
- 22 Mar 2022
- News
Freedom within a Framework
- April 2020
- Article
CEO Behavior and Firm Performance
By: Oriana Bandiera, Stephen Hansen, Andrea Prat and Raffaella Sadun
We measure the behavior of 1,114 CEOs in six countries parsing granular CEO diary data through an unsupervised machine learning algorithm. The algorithm uncovers two distinct behavioral types: "leaders" and "managers." Leaders focus on multi-function, high-level... View Details
Bandiera, Oriana, Stephen Hansen, Andrea Prat, and Raffaella Sadun. "CEO Behavior and Firm Performance." Journal of Political Economy 128, no. 4 (April 2020): 1325–1369.
- March 2021 (Revised January 2024)
- Case
Ayn Rand: Changing the World
By: Robert Simons and Max Saffer
This case traces the life of Ayn Rand from Russia to Hollywood to New York City. The case describes how Rand fled communist Russia and, in reaction to the deprivations she experienced under communism, developed a philosophy idealizing free will and personal... View Details
Keywords: Writing; Values and Beliefs; Economic Systems; Society; Mission and Purpose; Success; Work-Life Balance; Ethics; Personal Development and Career; Publishing Industry
Simons, Robert, and Max Saffer. "Ayn Rand: Changing the World." Harvard Business School Case 121-070, March 2021. (Revised January 2024.)
- Research Summary
Overview
The Information Age has introduced well-received opportunities to track performance. Fitbits and Fuelbands allow individuals to track their own performance; companies like Uber and leading hospitals help you choose a driver or a doctor based on how others rated... View Details
- 2008
- Report
Survey Questionnaire on Environmental Management Practices: Summary of Results by Industry and Practices
By: Magali Delmas and Michael W. Toffel
This document provides a summary of the results of a survey on Environmental Management Practices (EMP) conducted by the University of California at Santa Barbara during October and November 2003. The survey was sent to 3255 facilities in 8 industrial sectors: pulp,... View Details
Keywords: Economic Sectors; Surveys; Management Practices and Processes; Corporate Social Responsibility and Impact; Business and Government Relations; Environmental Sustainability; Non-Governmental Organizations
Delmas, Magali, and Michael W. Toffel. "Survey Questionnaire on Environmental Management Practices: Summary of Results by Industry and Practices." Report, 2008. (2008. University of California, Institute for Social, Behavioral, and Economic Research.)
- 09 May 2017
- First Look
New Research and Ideas, May 9
organization during “bad times”? Using two large micro datasets on firm decentralization from U.S. administrative data and 10 OECD countries, we find that firms that delegated more power from the Central Headquarters to local plant... View Details
Keywords: Sean Silverthorne
- 22 Aug 2016
- Research & Ideas
Master the One-on-One Meeting
how you lead. Your time invested in doing them right will pay off not only with each individual, but with how your organization functions as a team. Have other tips on running successful 1:1s or good lessons View Details
Keywords: by Julia B. Austin
- 31 Oct 2023
- Research & Ideas
Beyond the 'Business Case' in DEI: 6 Steps Toward Meaningful Change
going to solve the deeper issues that organizations need to be facing,” Williams said. In 1996, Harvard Business School professors Robin Ely and David Thomas were among the first scholars to point out that seeking benefits of diversity in... View Details
- 29 Jul 2019
- Research & Ideas
How Companies Benefit When Employees Work Remotely
tools to coordinate virtually, bolstering productivity. A period of in-office work can provide a strong foundation. Only patent examiners with two years of in-office experience were eligible for the USPTO's remote work programs. These employees had the opportunity to... View Details
Keywords: by Kristen Senz
- 18 Oct 2023
- News
Spreading the Words
Shafiq Khan (MBA 1982) loves to solve problems. It’s what attracted him to the case study method at HBS and, after graduation, to consulting at Booz, Allen & Hamilton. Then, at United Airlines, Khan encountered another challenge: The company was spending one-sixth of... View Details
Keywords: April White
- Web
Finance - Faculty & Research
and executive education courses; and c) to mentor future academics through the Business Economics doctoral program. Our applied focus and access to business organizations are major advantages which are reinforced by our students and our... View Details
- Teaching Interest
Overview
Professor Toffel teaches the required first-year MBA course Technology and Operations Management (TOM).
He also coordinates and teaches the Doctoral Seminar in Technology and Operations Management to help... View Details
- 02 Sep 2015
- What Do You Think?
What's Wrong With Amazon’s Low-Retention HR Strategy?
This past month, a New York Times report on Amazon’s personnel strategies prompted several days of intense debate. A number of questions can be raised about the article itself, given the fact that much of it was based on interviews with those who had left an View Details
- Web
Online Business Courses & Certifications | HBS Online
Change and Organizational Renewal Professors Michael Tushman and Charles O’Reilly Lead your organization through successful transformation by learning how to execute for today and innovate for tomorrow. 6... View Details
- 10 Aug 2020
- News
At Home, Workers Seek Alternative Credentials
- 27 Sep 2018
- Research & Ideas
Religion in the Workplace: What Managers Need to Know
is that most companies don’t have a written policy that articulates how to handle religion in the workplace in a way that’s instructive for management,” says van Bever, a graduate of Harvard Divinity School. “You want to make sure your View Details