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  • 26 Feb 2016
  • News

After years of intensive analysis, Google discovers the key to good teamwork is being nice

  • 12 May 2010
  • News

Venture Financing and Entrepreneurial Success

    Dutch Leonard

    Herman B. ("Dutch") Leonard is Eliot I. Snider and Family Professor of Business Administration at the Harvard Business School and the George F. Baker, Jr. Professor of Public Sector Management at Harvard University's John F. Kennedy School of Government. In... View Details

    Keywords: education industry; federal government; health care; nonprofit industry; state government
    • March 2025 (Revised May 2025)
    • Case

    ING Türkiye: Flexible Work in a Competitive Banking Environment

    By: Ashley Whillans and Nico Schaefer
    This case explores ING Türkiye’s journey toward workplace flexibility within the traditionally conservative Turkish banking sector. Beginning with early remote work experiments in 2015 and culminating in the FlexING model, by 2024 ING Türkiye had positioned itself as a... View Details
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    • September 2014 (Revised February 2017)
    • Case

    Belk: Towards Exceptional Scheduling

    By: Ethan Bernstein, Saravanan Kesavan, Bradley Staats and Luke Hassall
    With 24,000 staff and over 300 stores, Belk Inc. sought to replace its entirely manual labor scheduling system with an automated software solution from Reflexis. Belk hoped the upgrade would simplify scheduling, reduce time employees spent in non-customer-facing roles,... View Details
    Keywords: Retail; Scheduling; Local Autonomy; Automation; Metrics; Organizational Change; Human Resource Management; Process Improvement; Performance Measurement; Transparency; Southern United States; Retailing; Department Stores; System Outsourced Services; Employee Relationship Management; Selection and Staffing; Change Management; Governance Controls; Resource Allocation; Service Operations; Organizational Culture; Organizational Change and Adaptation; Performance Evaluation; Performance Improvement; Applications and Software; Family Business; Retail Industry; Technology Industry; United States
    Related

      First Impressions: The Science of Meeting People

      A strong handshake and assertive greeting may not be the best way to make a good first impression. New research suggests that people respond more positively to someone who comes across as trustworthy rather than confident.

      Social psychologist Amy... View Details
      • July 1999 (Revised January 2003)
      • Case

      Harley-Davidson Motor Company: Enterprise Software Selection

      Describes Harley-Davidson's decision process for defining and selecting an enterprise-wide procurement software package and the institutional changes introduced as part of this process. Tells the story of Harley-Davidson's approach in developing integrated business... View Details
      Keywords: Organizational Change and Adaptation; Information Technology; Groups and Teams; Software; Motorcycle Industry
      Related
      • May 1990 (Revised September 1994)
      • Background Note

      Note on Financial Reporting Strategy and Analysis When Managers Have Proprietary Information

      By: Krishna G. Palepu
      Provides a framework that helps explain these real-world observations about accounting and financial statement analysis. When managers have superior information on firms' strategies, and when investors suspect that managers have incentives not to fully disclose this... View Details
      Keywords: Financial Reporting; Strategy; Knowledge Management
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      • August 2023
      • Case

      Beamery: Using Skills and AI to Modernize HR

      By: Boris Groysberg, Alexis Lefort, Susan Pinckney and Carolina Bartunek
      Unicorn human relationships startup Beamery evaluates it's growth versus depth strategy as its strategic partners and customers could become future competitors in a quickly changing AI based human resources and talent management industry View Details
      Keywords: Acquisition; Business Growth and Maturation; Business Startups; Competency and Skills; Experience and Expertise; Talent and Talent Management; Customers; Nationality; Learning; Entrepreneurship; Employee Relationship Management; Recruitment; Retention; Selection and Staffing; Values and Beliefs; Cross-Cultural and Cross-Border Issues; Analytics and Data Science; Applications and Software; Disruptive Innovation; Technological Innovation; Job Offer; Job Search; Job Design and Levels; Employment; Human Capital; Europe; United Kingdom; United States
      Related

        Alexandra C. Feldberg

        Alexandra (Allie) Feldberg is an Assistant Professor of Business Administration in the Organizational Behavior Unit at Harvard Business School.

        Professor Feldberg uses qualitative and quantitative methods to examine intersections between gender,... View Details

        • March 2023
        • Background Note

        A Primer on OKRs

        By: Suraj Srinivasan and Li-Kuan (Jason) Ni
        The OKR framework is a popular goal-setting and strategy execution tool that uses goal setting through “Objectives” and measuring performance using “Key Results” on a periodic basis to measure and drive performance. The OKR framework has been adopted and practiced at... View Details
        Keywords: Business Organization; Talent and Talent Management; Framework; Corporate Governance; Goals and Objectives; Growth and Development; Growth and Development Strategy; Growth Management; Management Analysis, Tools, and Techniques; Management Practices and Processes; Management Skills; Management Systems; Measurement and Metrics; Outcome or Result; Performance Effectiveness; Performance Evaluation; Performance Expectations; Performance Productivity; Performance Efficiency
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          Tatiana Sandino

          Tatiana Sandino is the Arthur Lowes Dickinson Professor of Business Administration in the Accounting and Management Unit, most recently teaching and undertaking the role of course head for the required first-year MBA course Financial Reporting and Control. She has... View Details

          Keywords: retailing; service industry
          • February 1998 (Revised July 2003)
          • Case

          ICEDELIGHTS

          Three second-year students at the Harvard Business School decide to buy a company. The case focuses on their thoughts about an entrepreneurial career, their search process, and the evaluation of an Icedelights (an ice cream/cafe) franchise. This is a rewritten version... View Details
          Keywords: Entrepreneurship; Franchise Ownership
          Related
          • March 2004 (Revised April 2005)
          • Case

          Midwest Office Products

          By: Robert S. Kaplan
          Presents an easy introduction to time-driven activity-based costing (ABC) that allows students to build a simple ABC model of order profitability. Midwest's time-driven ABC approach is based on two categories of parameter estimates. The first is the cost per hour of... View Details
          Keywords: Cost; Price; Activity Based Costing and Management; Time Management; Financial Reporting; Profit; Performance Improvement; Order Taking and Fulfillment; Performance Evaluation
          Related
          • June 2022 (Revised March 2024)
          • Case

          Netflix's Culture: Binge or Cringe?

          By: Hubert Joly, Leonard A. Schlesinger, James Barnett and Stacy Straaberg
          In May 2022, streaming entertainment company Netflix lost customers for the first time in more than 10 years. Once a first mover in the streaming landscape, Netflix was facing competition from Amazon Prime Video, Disney+, HBO Max, and others. A key component of... View Details
          Keywords: Compensation and Benefits; Employees; Recruitment; Resignation and Termination; Retention; Selection and Staffing; Innovation and Management; Innovation Strategy; Leadership Style; Business or Company Management; Management Style; Media; Business Processes; Organizational Culture; Organizational Structure; Performance Expectations; Performance Productivity; Creativity; Business Strategy; Entertainment and Recreation Industry; Media and Broadcasting Industry; Motion Pictures and Video Industry; Video Game Industry; North America; California; Canada; Europe; Middle East; Africa; Asia; Latin America
          Related
          • News

          Why men are better at self-promotion than women

          • October 2008
          • Class Lecture

          Marketing as Competitive Advantage: Fundamentals

          By: Das Narayandas, David E. Bell, Anita Elberse, John T. Gourville, David B. Godes, John A. Quelch, Gail J. McGovern, Luc R. Wathieu and Marta Wosinska
          Marketing as Competitive Advantage: Fundamentals will help today's business executives and tomorrow's business leaders understand the key elements of a successful marketing strategy. The multimedia resource includes video lectures by Harvard Business School faculty,... View Details
          Keywords: Customers; Framework; Marketing Strategy; Product Positioning; Planning; Competitive Advantage; Segmentation
          Related
          • 1990
          • Article

          Social Influences on Creativity: Evaluation, Coaction, and Surveillance

          By: T. M. Amabile, P. Goldfarb and S. C. Brackfield
          Two experiments examined the effects of evaluation expectation and the presence of others on creativity. In both experiments, some subjects expected that their work would be evaluated by experts, and others expected no evaluation. Evaluation expectation was crossed, in... View Details
          Keywords: Creativity; Social Psychology; Situation or Environment; Motivation and Incentives; Performance Evaluation
          Related
          • October 2024
          • Article

          How to Use Sales Assessments

          By: Frank V. Cespedes
          Judging a person’s fit for a sales job is complex, and research shows that managers greatly overrate their ability to predict someone’s performance on the basis of interviews. Hence, using assessments is a growing trend in sales hiring and training. This article... View Details
          Keywords: Forecasting and Prediction; Performance Evaluation; Sales
          Related
          • 2014
          • Article

          Wall Street Research

          By: Paul M. Healy
          This article discusses a research program investigating the workings of both the sell and buy sides of financial analysis, tackles how the U.S. securities industry research adds value in financial markets, and evaluates the business model problems that the industry... View Details
          Keywords: Financial Markets; Business Model; Research; Financial Services Industry; United States
          Related