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      • Faculty Publications  (101)

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      • June 2003
      • Article

      The Impact of Frequent Shopper Programs in Grocery Retailing

      By: Rajiv Lal and David E. Bell
      Keywords: Sales; Customer Focus and Relationships
      Citation
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      Lal, Rajiv, and David E. Bell. "The Impact of Frequent Shopper Programs in Grocery Retailing." Quantitative Marketing and Economics 1, no. 2 (June 2003).
      • November 2002
      • Teaching Note

      Webvan: Groceries on the Internet (TN)

      By: John A. Deighton
      Teaching Note for (9-500-052). View Details
      Keywords: Retail Industry; Service Industry
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      Deighton, John A. "Webvan: Groceries on the Internet (TN)." Harvard Business School Teaching Note 503-049, November 2002.
      • February 2002 (Revised December 2003)
      • Case

      H-E-B Own Brands

      By: V. Kasturi Rangan and Marie Bell
      H-E-B is a $9 billion grocery chain located in Southwest Texas. This case focuses on H-E-B's private label strategy, a product category that accounts for 19% of H-E-B's sales and one that earns gross margins 50% higher than national brands. A leader in its markets,... View Details
      Keywords: Growth and Development; Market Entry and Exit; Supply Chain Management; Private Ownership; Sales; Strategy; Competitive Strategy
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      Rangan, V. Kasturi, and Marie Bell. "H-E-B Own Brands." Harvard Business School Case 502-053, February 2002. (Revised December 2003.)
      • September 2001
      • Teaching Note

      H.E. Butt Grocery Company: The New Digital Strategy (A) and (B)TN

      By: F. Warren McFarlan
      Teaching Note for (9-300-106) and (9-301-125). View Details
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      McFarlan, F. Warren. "H.E. Butt Grocery Company: The New Digital Strategy (A) and (B)TN." Harvard Business School Teaching Note 302-027, September 2001.
      • May 2001 (Revised October 2001)
      • Case

      H.E. Butt Grocery Company: The New Digital Strategy (B)

      By: F. Warren McFarlan
      Supplements the (A) case. View Details
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      McFarlan, F. Warren. "H.E. Butt Grocery Company: The New Digital Strategy (B)." Harvard Business School Case 301-125, May 2001. (Revised October 2001.)
      • October 2000 (Revised October 2001)
      • Case

      adM@rt(A)

      By: F. Warren McFarlan, Carin-Isabel Knoop and David Lane
      Describes the complex policy alternatives facing an online Hong Kong grocery company as it tries to apply Webvan-type concepts in the Hong Kong marketplace. Captures the extraordinary process of adaptation the company is going through as it tries to find the right... View Details
      Keywords: Organizational Change and Adaptation; Markets; Marketing; Business Strategy; Business Model; Decisions; Problems and Challenges; Retail Industry; Web Services Industry; Hong Kong
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      McFarlan, F. Warren, Carin-Isabel Knoop, and David Lane. "adM@rt(A)." Harvard Business School Case 301-046, October 2000. (Revised October 2001.)
      • April 2000 (Revised November 2003)
      • Case

      H. E. Butt Grocery Company: The New Digital Strategy (A)

      By: F. Warren McFarlan and Melissa Dailey
      Shows how the company's IT priorities have moved from primary supply chain restructuring to e-commerce. Shows the new organization structure created by the company. View Details
      Keywords: Internet and the Web; Organizational Structure; Organizational Change and Adaptation; Supply Chain; Technology Adoption; Information Technology; Retail Industry
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      McFarlan, F. Warren, and Melissa Dailey. "H. E. Butt Grocery Company: The New Digital Strategy (A)." Harvard Business School Case 300-106, April 2000. (Revised November 2003.)
      • November 1999 (Revised March 2003)
      • Case

      Webvan: Groceries on the Internet

      By: John A. Deighton and Kayla Bakshi
      What are the prospects for grocery shopping on the Web? This case invites a comparison of seven business models, with particular emphasis on Webvan. Why does the investment community value Webvan at $7.8 billion after less than six months of operating experience, and... View Details
      Keywords: Business Model; Experience and Expertise; Investment; Information; Marketing; Distribution Channels; Service Delivery; Cognition and Thinking; Internet and the Web; Retail Industry; Service Industry
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      Deighton, John A., and Kayla Bakshi. "Webvan: Groceries on the Internet." Harvard Business School Case 500-052, November 1999. (Revised March 2003.)
      • March 1999
      • Teaching Note

      H.E. Butt Grocery Company: A Leader in ECR Implementation (A) & (B) (Abridged) TN

      By: F. Warren McFarlan
      Teaching Note for (9-196-061) and (9-198-016). View Details
      Keywords: Retail Industry
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      McFarlan, F. Warren. "H.E. Butt Grocery Company: A Leader in ECR Implementation (A) & (B) (Abridged) TN." Harvard Business School Teaching Note 399-073, March 1999.
      • October 1997 (Revised January 2008)
      • Case

      Asda (A)

      By: Michael Beer and James Weber
      In the mid-1980s, Asda was one of the most successful retail companies in the United Kingdom. By 1991, the chain of 200 grocery stores had a lack of direction, a demoralized workforce, declining profits, rising debt, collapsing stock price, and was facing bankruptcy.... View Details
      Keywords: Restructuring; Insolvency and Bankruptcy; Crisis Management; Management Teams; Business Strategy; Retail Industry; Food and Beverage Industry; United Kingdom
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      Beer, Michael, and James Weber. "Asda (A)." Harvard Business School Case 498-005, October 1997. (Revised January 2008.)
      • July 1997 (Revised June 2001)
      • Case

      H.E. Butt Grocery Company: A Leader in ECR Implementation (B) (Abridged)

      By: Robert D. Austin and F. Warren McFarlan
      H.E. Butt Grocery Co. led the grocery industry in adopting many innovations, including category management, electronic data interchange, and continuous replenishment. They have also moved aggressively and profitably into newer applications such as Scanner-based payment... View Details
      Keywords: Information Management; Independent Innovation and Invention; Innovation and Invention; Business Organization; Risk and Uncertainty; Science-Based Business; Cross-Cultural and Cross-Border Issues; Management Analysis, Tools, and Techniques; Risk Management; Electronics Industry; Computer Industry
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      Austin, Robert D., and F. Warren McFarlan. "H.E. Butt Grocery Company: A Leader in ECR Implementation (B) (Abridged)." Harvard Business School Case 198-016, July 1997. (Revised June 2001.)
      • October 1995
      • Teaching Note

      H.E. Butt Grocery Company: A Leader in ECR Implementation (Abridged) TN

      By: F. Warren McFarlan
      Teaching Note for (9-196-061). View Details
      Keywords: Retail Industry
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      McFarlan, F. Warren. "H.E. Butt Grocery Company: A Leader in ECR Implementation (Abridged) TN." Harvard Business School Teaching Note 396-084, October 1995.
      • August 1995 (Revised July 1997)
      • Case

      H.E. Butt Grocery Company: A Leader in ECR Implementation (A) (Abridged)

      By: F. Warren McFarlan
      Describes the industry context that has resulted in the development of efficient consumer response (ECR) within the grocery industry and its adoption by H.E. Butt Grocery Co. View Details
      Keywords: Demand and Consumers; Customer Focus and Relationships; Adoption; Retail Industry; Food and Beverage Industry
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      McFarlan, F. Warren. "H.E. Butt Grocery Company: A Leader in ECR Implementation (A) (Abridged)." Harvard Business School Case 196-061, August 1995. (Revised July 1997.)
      • October 1994
      • Case

      H.E. Butt Grocery Company: A Leader in ECR Implementation

      By: James L. McKenney, Richard L. Nolan, Theodore H. Clark and David Croson
      Keywords: Supply Chain Management; Strategy
      Citation
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      McKenney, James L., Richard L. Nolan, Theodore H. Clark, and David Croson. "H.E. Butt Grocery Company: A Leader in ECR Implementation." Harvard Business School Case 195-125, October 1994.
      • January 1994 (Revised November 2002)
      • Case

      Wal-Mart Stores, Inc.

      By: Stephen P. Bradley and Pankaj Ghemawat
      Focuses on the evolution of Wal-Mart's remarkably successful discount operations and describes the company's more recent attempts to diversify into other businesses. The company has entered the warehouse club industry with its Sam's Clubs and the grocery business with... View Details
      Keywords: Stocks; Price; Marketing Channels; Competitive Strategy; Diversification; Information Technology
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      Bradley, Stephen P., and Pankaj Ghemawat. "Wal-Mart Stores, Inc." Harvard Business School Case 794-024, January 1994. (Revised November 2002.)
      • May 1993 (Revised July 1995)
      • Case

      Air Miles

      By: John A. Quelch
      The chairman and CEO of a U.K.-based frequent buyer travel award program is planning on launching in North America. Management must determine the marketing strategy to be used, specifically how the U.K. program should be altered, whether the U.S. and Canadian markets... View Details
      Keywords: Marketing Strategy; Service Delivery; Market Entry and Exit; Adaptation; Product Launch; Service Industry; Canada; United Kingdom; United States
      Citation
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      Quelch, John A. "Air Miles." Harvard Business School Case 593-102, May 1993. (Revised July 1995.)
      • August 1992 (Revised July 2013)
      • Case

      ChemBright, Inc.

      By: Janice H. Hammond
      ChemBright is a small start-up company that manufactures private-label household chemicals. The company sells its products to grocery chains in the New England area. Its strategy is based on a significant logistics-based cost advantage. The primary case decisions are... View Details
      Keywords: Price; Growth and Development Strategy; Logistics; Competition; Competitive Advantage; Chemical Industry; New England
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      Hammond, Janice H. "ChemBright, Inc." Harvard Business School Case 693-026, August 1992. (Revised July 2013.)
      • June 1990 (Revised August 1994)
      • Case

      Sorrell Ridge: Slotting Allowances

      By: John A. Quelch
      Management is attempting to penetrate the California retail grocery market with the company's line of all-fruit preserves. Substantial up-front fees (slotting allowances) have been requested by the chains. Management must decide how to respond. View Details
      Keywords: Food; Distribution; Marketing Strategy; Market Entry and Exit; Retail Industry; Food and Beverage Industry; California
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      Quelch, John A. "Sorrell Ridge: Slotting Allowances." Harvard Business School Case 591-011, June 1990. (Revised August 1994.)
      • 1982
      • Report

      Trade Promotion by Grocery Products Manufacturers: A Managerial Perspective

      By: J. Quelch
      Citation
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      Quelch, J. "Trade Promotion by Grocery Products Manufacturers: A Managerial Perspective." Report, Marketing Science Institute, Cambridge, MA, August 1982.
      • Teaching Interest

      Field Course: Social Innovation Lab

      By: Brian L. Trelstad
      Co-taugh with Prof. John Kim
      This course provides students an opportunity to use the discipline of entrepreneurial... View Details
      Keywords: Innovation and Invention; Social Enterprise
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