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  • 16 Oct 2023
  • HBS Case

Advancing Black Talent: From the Flight Ramp to 'Family-Sustaining' Careers at Delta

company. In December 2020, Bastian announced that Delta would become a charter member of the newly formed OneTen corporate coalition, a group of business leaders from more than 30 large companies who aimed to collectively hire and advance 1 million Black View Details
Keywords: by Lane Lambert; Air Transportation
  • August 1999
  • Case

Rob Waldron at SCORE! Educational Centers

Describes Rob Waldron's actions upon assuming leadership of SCORE! Educational Centers, an after-school tutoring enterprise. Examines the issue of acquiring and growing a small, self-owned company into a professional organization. Focuses on the steps Waldron takes to... View Details
Keywords: Organizational Change and Adaptation; Education
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  • 04 Mar 2024
  • What Do You Think?

Do People Want to Work Anymore?

around fewer, carefully selected, better-paid people performing complex jobs requiring extensive training, with resulting higher employee retention and lower costs of selection, hiring, and training for new employees. This contrasts with... View Details
Keywords: by James Heskett
  • 28 Nov 2016
  • Blog Post

Why We Recruit: Wayfair

Why We Recruit is a series of interviews with our recruiting partners covering a variety of topics ranging from their experience working with HBS to what they want students to know. New interviews will be... View Details
Keywords: Consumer Products / Retail
  • October 2000 (Revised January 2002)
  • Case

Rob Waldron at SCORE! Educational Centers (Abridged)

By: David A. Thomas and Stephanie L. Woerner
Describes Rob Waldron's actions upon assuming leadership of SCORE! Educational Centers, an after-school tutoring enterprise. Examines the issue of acquiring and growing a small, privately-owned company into a professional organization, especially regarding corporate... View Details
Keywords: Acquisition; Business Growth and Maturation; Decision Making; Education; Human Resources; Recruitment; Leadership; Organizational Culture; Private Ownership; Education Industry
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  • 21 May 2024
  • Cold Call Podcast

The Importance of Trust for Managing through a Crisis

Keywords: Re: Sandra J. Sucher; Tourism
  • 09 Oct 2018
  • News

The Power of Curiosity

  • 02 Jan 2024
  • Research & Ideas

10 Trends to Watch in 2024

The lightning-fast ascent of generative AI isn’t the only sea change on the horizon for businesses in the new year. The global economy is in flux as war, climate change, trade issues, and infrastructure problems demand attention. Many companies continue to struggle to... View Details
Keywords: by Rachel Layne
  • 12 Oct 2022
  • Video

Lumumba Seegars: Inequality & Agency in ERGs

  • April 16, 2019
  • Article

Research Confirms: When Receiving Bad News, We Shoot the Messenger

By: Leslie John, Hayley Blunden and Heidi Liu
Most jobs require us at some point to deliver bad news—whether it be a minor revelation such as a recruiter telling a prospective employee that there’s no wiggle room in salary, or something major, like when a manager must fire an employee. We dread such discussions... View Details
Keywords: Interpersonal Communication; Perception; Judgments
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  • Research Summary

Ownership Qutotient: Putting the Service Profit Chain for Unbeatable Competitive Advantage

By: W. Earl Sasser

Professors Jim Heskett and Earl Sasser, in collaboration with Joe Wheeler have been examining cuatomer and employee ownership behaviors which have a profound impact on long term profit and growth. Their findings are published in Ownership Quotient:... View Details

  • 16 Apr 2019
  • News

Research Confirms: When Receiving Bad News, We Shoot the Messenger

  • November 15, 2021
  • Article

What Do Black Executives Really Want?

By: Frank Cooper III and Ranjay Gulati
Recruiting and retaining Black talent is a priority for many organizations. Most are committed to and investing in diversity, equity, and inclusion (DEI). And yet, according to interviews and focus groups with Black executives working in a variety of blue-chip... View Details
Keywords: Black Executives; Selection and Staffing; Retention; Race; Organizational Culture; Change Management
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  • October 2018 (Revised March 2019)
  • Background Note

Note on Managing Workforce Reductions

By: Ethan Bernstein and Carin-Isabel Knoop
Each individual who enters an organization will, at some point, leave. And yet most future leaders spend significantly more effort learning about recruiting than departures, despite the sensitivity and challenges associated with the latter. This note is intended to... View Details
Keywords: Layoffs; Downsizing; Workforce; Workforce Reductions; Delayering; Human Resources; Employees; Resignation and Termination; Management; Organizations; Reputation
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  • Research Summary

Working Papers

By: Dennis A. Yao

 

Lewis, Tracy R. and Dennis A. Yao. (2001, revised 2006). "Innovation, Knowledge Flow, and Worker... View Details

  • 18 Aug 2020
  • Blog Post

4 Ways to Make Your Company Conversations Count

For many organizations, virtual recruiting is an entirely new way of engaging with students. Company Conversations may also feel new if your organization is accustomed to engaging in a one-to-many-style presentation instead of small group... View Details
Keywords: All Industries
  • 06 Sep 2016
  • News

Why GitHub Finally Abandoned Its Bossless Workplace

  • 18 Nov 2015
  • News

Seven Books for Working Relationships

  • 05 Feb 2024
  • What Do You Think?

How Do You Hire for Attitude?

spend 2 percent of their time recruiting and 75 percent managing their recruiting mistakes.” Our research confirms that these are companies that hire for skills and try to do the nearly impossible: train for... View Details
Keywords: by James Heskett
  • 29 Oct 2015
  • Blog Post

Why We Recruit: Bloom Energy

Why We Recruit is a series of interviews with our recruiting partners covering everything from their experience working with HBS to what they would like students to know. Each week, we will release a new... View Details
Keywords: Manufacturing