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- All HBS Web
(2,761)
- People (8)
- News (680)
- Research (1,416)
- Events (8)
- Multimedia (3)
- Faculty Publications (218)
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- June 2024
- Article
Defining Who You Are by Whom You Serve? Strategies for Prosocial–Professional Identity Integration with Clients
By: Lakshmi Ramarajan and Julie Yen
Many professionals want to both achieve professional success and contribute to society. Yet, in some professional contexts, these aims are in tension because serving elite clients is considered the pinnacle of professional success, but professionals themselves may view... View Details
Keywords: Identity; Experience and Expertise; Corporate Social Responsibility and Impact; Behavior; Social Entrepreneurship
Ramarajan, Lakshmi, and Julie Yen. "Defining Who You Are by Whom You Serve? Strategies for Prosocial–Professional Identity Integration with Clients." Administrative Science Quarterly 69, no. 2 (June 2024): 515–567.
- 2020
- Article
Humanizing Management and Innovation
By: Hirotaka Takeuchi
This article is an excerpt from The Wise Company book that Ikujiro Nonaka and I published in
October 2019 from Oxford University Press. It is a sequel to The Knowledge-Creating Company
book we published 25 years ago.
As our thinking evolved from information to... View Details
Keywords: Knowledge Creation; Knowledge Practice; Phronesis; Practical Wisdom; Ba; Continuous Innovation; Fusion Of Analog And Digital; Management As A Way Of Life; Management Style; Emotions; Innovation and Management
Takeuchi, Hirotaka. "Humanizing Management and Innovation." Kindai Management Review 8 (2020): 20–29.
- September 2018
- Article
Do Experts or Crowd-Based Models Produce More Bias? Evidence from Encyclopædia Britannica and Wikipedia
By: Shane Greenstein and Feng Zhu
Organizations today can use both crowds and experts to produce knowledge. While prior work compares the accuracy of crowd-produced and expert-produced knowledge, we compare bias in these two models in the context of contested knowledge, which involves subjective,... View Details
Keywords: Online Community; Collective Intelligence; Wisdom Of Crowds; Bias; Wikipedia; Britannica; Knowledge Production; Knowledge Sharing; Knowledge Dissemination; Prejudice and Bias
Greenstein, Shane, and Feng Zhu. "Do Experts or Crowd-Based Models Produce More Bias? Evidence from Encyclopædia Britannica and Wikipedia." MIS Quarterly 42, no. 3 (September 2018): 945–959.
- 2015
- Chapter
"Level II" Negotiation Strategies: Advance Your Interests by Helping to Solve Their Internal Problems
Many negotiators have constituencies that must formally or informally approve an agreement. Traditionally, it is the responsibility of each negotiator to manage the internal conflicts and constituencies on his or her own side. Far less familiar are the many valuable... View Details
Sebenius, James K. "Level II" Negotiation Strategies: Advance Your Interests by Helping to Solve Their Internal Problems. In Negotiating in Times of Conflict, edited by Gilead Sher and Anat Kurz, 107–124. Tel Aviv: Institute for National Security Studies, 2015. Electronic.
- 09 May 2024
- Research & Ideas
Called Back to the Office? How You Benefit from Ideas You Didn't Know You Were Missing
Pandemic Changed the Way We Collaborate Feedback or ideas to share? Email the Working Knowledge team at hbswk@hbs.edu. Image: Illustration created by HBSWK using images... View Details
Keywords: by Ben Rand
- 2021
- Working Paper
The Effects of Temporal Distance on Intra-Firm Communication: Evidence from Daylight Savings Time
By: Jasmina Chauvin, Prithwiraj Choudhury and Tommy Pan Fang
Cross-border communication costs have plummeted and enabled the global distribution of work, but frictions attributable to distance persist. We estimate the causal effects of temporal distance, i.e., time zone separation between employees, on intra-firm communication,... View Details
Keywords: Communication Patterns; Time Zones; Geographic Frictions; Knowledge Workers; Multinational Companies; Communication; Multinational Firms and Management; Geographic Location
Chauvin, Jasmina, Prithwiraj Choudhury, and Tommy Pan Fang. "The Effects of Temporal Distance on Intra-Firm Communication: Evidence from Daylight Savings Time." Harvard Business School Working Paper, No. 21-052, September 2020. (Revised November 2021.)
- 19 Jan 2015
- Research & Ideas
Is Wikipedia More Biased Than Encyclopædia Britannica?
debate depending on who is doing the opining. Over the years, Britannica has handled this uncertainty by seeking out the most distinguished experts in their fields in an attempt to provide a sober analysis on topics; while Wikipedia has... View Details
- 2014
- Working Paper
Better Deals Through Level II Strategies: Advance Your Interests by Helping to Solve Their Internal Problems
Many negotiators have constituencies that must formally or informally approve an agreement. Traditionally, it is the responsibility of each negotiator to manage the internal conflicts and constituencies on his or her own side. Far less familiar are the many valuable... View Details
Sebenius, James K. "Better Deals Through Level II Strategies: Advance Your Interests by Helping to Solve Their Internal Problems." Harvard Business School Working Paper, No. 14-091, March 2014.
- 03 Jan 2011
- Research & Ideas
Most Popular Articles of 2010
dispersed around the globe. But the one theme that has attracted the most HBS Working Knowledge readers over our 11-year history is how to improve personal leadership skills. A third of the articles on this... View Details
Keywords: by Staff
- 29 Dec 2019
- Research & Ideas
Read Our Most Popular Research Stories of 2019
plans for future workforce makeup and training, and its search for opportunities from digital infrastructure and automation. What’s Really Disrupting Business? It’s Not Technology Technology doesn't drive disruption—customers do. The year’s 5 most downloaded research... View Details
Keywords: by Sean Silverthorne
- 03 May 2024
- Research & Ideas
How Much Does Proximity Influence Startup Innovation? 20 Meters' Worth to Be Exact
altogether,” Roche writes. Knowledge sharing between neighbors is highest when the two companies fundamentally differ along product market and socio-demographic features. The study found that the rate of peer technology adoption increased... View Details
Keywords: by Ben Rand
- 06 Feb 2006
- Research & Ideas
Sorting Out the Patent Craze
"standards," which are technical specifications that ensure that memory made by any company, so long as it meets the standard, will work as expected in any computer design. To this end, the... View Details
- 2016
- Article
The Mirroring Hypothesis: Theory, Evidence, and Exceptions
By: Lyra J. Colfer and Carliss Y. Baldwin
The mirroring hypothesis predicts that organizational ties within a project, firm, or group of firms (e.g., communication, collocation, employment) will correspond to the technical dependencies in the work being performed. This article presents a unified picture of... View Details
Keywords: Modularity; Mirroring Hypothesis; Organization Design; Conway's Law; Knowledge Boundaries; Relational Contracts; Open Source Software; Organizational Design; Organizational Structure; Boundaries; Knowledge Management; Applications and Software
Colfer, Lyra J., and Carliss Y. Baldwin. "The Mirroring Hypothesis: Theory, Evidence, and Exceptions." Industrial and Corporate Change 25, no. 5 (2016): 709–738. (Lead Article.)
- September–October 2015
- Article
Facts and Figuring: An Experimental Investigation of Network Structure and Performance in Information and Solution Spaces
By: Jesse Shore, Ethan Bernstein and David Lazer
Using data from a novel laboratory experiment on complex problem solving in which we varied the structure of 16-person networks, we investigate how an organization's network structure shapes performance of problem-solving tasks. Problem solving, we argue, involves both... View Details
Keywords: Networks; Experiments; Clustering; Problem Solving; Exploration And Exploitation; Knowledge; Search; Collaboration; Collaboration Structures; Transparency; Communication; Communication Technology; Information; Knowledge Use and Leverage; Organizational Design; Organizational Structure; Performance Effectiveness; Theory; Information Industry; Information Technology Industry; Public Administration Industry; Technology Industry; Service Industry
Shore, Jesse, Ethan Bernstein, and David Lazer. "Facts and Figuring: An Experimental Investigation of Network Structure and Performance in Information and Solution Spaces." Organization Science 26, no. 5 (September–October 2015): 1432–1446. (Won 2014 INGRoup Outstanding Paper Award.)
- 22 Feb 2011
- Research & Ideas
Most Popular Articles, Papers of the Decade
HBS Working Knowledge readers want it all, judging by our all-time most popular articles. Here you'll find stories on everything from maintaining a professional image to... View Details
Keywords: by Sean Silverthorne
- 17 Sep 2014
- Sharpening Your Skills
Sharpen Your Negotiation Skills
Knowledge for a decade-and-a-half. Here are a number of articles and working papers you might find beneficial in upping your negotiation game. Negotiators Should Remain Cool And Collected. Right? The Role of... View Details
Keywords: by Sean Silverthorne
- 05 Mar 2009
- What Do You Think?
How Frank or Deceptive Should Leaders Be?
by Nobel-prize winner in economics George Akerlof and economist Robert Sheeler of "irrational exuberance" fame. These authors cite the importance of what John Maynard Keynes once referred to as "animal spirits" in... View Details
Keywords: by Jim Heskett
- 30 Dec 2013
- Research & Ideas
Most Popular Articles of 2013
Most Popular Articles 2013 How to Spot a Liar Key linguistic cues can help reveal dishonesty during business negotiations, whether it's a flat-out lie or a deliberate omission of key information, according to research by Lyn M. Van Swol,... View Details
Keywords: by Staff
- 20 Dec 2018
- Research & Ideas
Most Popular Stories and Research Papers of 2018
Why Ethical People Become Unethical Negotiators You may think you are an ethical person, but self-interest can cloud your judgment when you sit down at the bargaining table, says Max Bazerman. The year’s 5 most downloaded research papers View Details
Keywords: by Sean Silverthorne
- 14 Oct 2002
- Research & Ideas
The Widening Rift Between Corporations and Society
field questions from HBS Working Knowledge senior editor Martha Lagace in an e-mail interview.Lagace: In The Support Economy, you make the case that managerial capitalism,... View Details
Keywords: by Martha Lagace