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  • All HBS Web  (1,210)
    • News  (448)
    • Research  (671)
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    • Multimedia  (71)
  • Faculty Publications  (601)
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  • 02 Apr 2001
  • Research & Ideas

What Makes a Good Leader?

you say is only the beginning," he states. "Your behavior, your actions, and your decisions are also ways of communicating, and leaders have to learn how to create a consistent message through all of these. It's been said many times, but leaders lead by... View Details
Keywords: by Deborah Blagg & Susan Young
  • 1983
  • Book

The Change Masters: Innovation for Productivity in the American Corporation

By: Rosabeth M. Kanter
Keywords: Innovation and Management
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Kanter, Rosabeth M. The Change Masters: Innovation for Productivity in the American Corporation. New York: Simon & Schuster, 1983. (Translated in Japanese. Reprintings include Chapter 10 in The Political Environment of Public Management, edited by Pollins, 1993. Chapter 9 in Quality and Productivity Management vol. 9, no. 4, 1992, pp. 33-59. Chapter 10 in Contemporary Ideas on Management, edited by J.W. Newstrom and J.L. Pierce. Duluth: University of Minnesota, 1985. Chapter 9 in Readings in Human Resource Management, edited by M. Beer and B. Spector. New York: Free Press, 1985. Chapter 10 in Organizations Close Up, edited by J.L. Gibson, J.M. Ivancevich, and J.H. Donnelly. Plano, TX: Business Publications, Inc., 1985. Chapter 2 in The Handbook of Research on Educational Administration, edited by D. Griffiths. 1985. Chapters 2 and 6 in The Leader Manager, edited by J. Williamson. Eden Prairie, MN: Wilson Learning Corporation, 1984. Portions of Ch. 12 in Directors and Boards, 1984. Ch. 10 in Management Review.)
  • December 2011 (Revised April 2012)
  • Case

Pierre Frankel in Moscow (A): Unfreezing Change

By: Rosabeth Moss Kanter and Matthew Bird
A young and upcoming French executive in a global technology company is sent to Moscow as deputy managing director to turn around the Russia subsidiary. He must report to the subsidiary's managing director (a large reason for the organization's underperformance) and to... View Details
Keywords: Organizational Change and Adaptation; Selection and Staffing; Change Management; Restructuring; Cross-Cultural and Cross-Border Issues; Moscow
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Kanter, Rosabeth Moss, and Matthew Bird. "Pierre Frankel in Moscow (A): Unfreezing Change." Harvard Business School Case 312-070, December 2011. (Revised April 2012.)
  • July 2023 (Revised June 2025)
  • Case

The Miccosukee Tribe and the Battle to Save the Everglades: A Miami Climate Action Story

By: Rosabeth Moss Kanter and Joyce J. Kim
The Miccosukee Indians, a small tribe of indigenous people in South Florida, have a long-standing interest in protecting the land, waterways, and habitats of the Everglades, their ancestral home, which serves as a watershed for urban areas in Miami-Dade County and a... View Details
Keywords: Native Americans; Climate Change; Change; Leadership; Natural Environment; Florida; Everglades National Park
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Kanter, Rosabeth Moss, and Joyce J. Kim. "The Miccosukee Tribe and the Battle to Save the Everglades (A): A Miami Climate Action Story." Harvard Business School Case 324-002, July 2023. (Revised June 2025.)
  • April 2021 (Revised December 2021)
  • Case

The Carlyle Group: Carving Out Atotech

By: Rosabeth Moss Kanter
On January 31, 2017, The Carlyle Group ("Carlyle") closed its $3.2 billion acquisition of Atotech, an international Specialty Chemicals and Equipment company. In Carlyle's Washington, DC headquarters, the US-based deal team—Martin Sumner, Greg Nikodem, Tanaka Maswoswe... View Details
Keywords: Oil & Gas; Deal; International Acquisition; International; Acquisition; Negotiation Deal; Transformation; Chemicals; Chemical Industry; United States; Europe; Asia; Germany
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Kanter, Rosabeth Moss. "The Carlyle Group: Carving Out Atotech." Harvard Business School Case 321-153, April 2021. (Revised December 2021.)
  • July 2015 (Revised March 2016)
  • Teaching Note

Uber and Stakeholders: Managing a New Way of Riding

By: Rosabeth Moss Kanter and Daniel Fox
This case provides a vehicle to analyze stakeholder relations as a company grows, particularly in the context of new business models that challenge established industries. It introduces the dilemmas posed by rapid growth, new technologies, regulatory uncertainty, and... View Details
Keywords: Business Model; Business or Company Management; Entrepreneurship; Business and Stakeholder Relations; Innovation and Invention; Transportation Industry
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Kanter, Rosabeth Moss, and Daniel Fox. "Uber and Stakeholders: Managing a New Way of Riding." Harvard Business School Teaching Note 316-004, July 2015. (Revised March 2016.)
  • February 2022 (Revised April 2022)
  • Case

CVS Health: Prescription for Transformation

By: Rosabeth Moss Kanter and Tuna Cem Hayirli
In 2021, new CEO Karen Lynch (named the most powerful woman in business) considered the next transformation phase for CVS Health (a Fortune 5 corporate giant. The 2018 acquisition of Aetna insurance brought her to the company as part of its long evolution from a... View Details
Keywords: COVID; Caregiving; Healthcare; Access; Change; Retail; Health; Health Care and Treatment; Organizational Change and Adaptation; Transformation; Health Industry; Retail Industry
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Kanter, Rosabeth Moss, and Tuna Cem Hayirli. "CVS Health: Prescription for Transformation." Harvard Business School Case 322-091, February 2022. (Revised April 2022.)
  • September 2020
  • Case

West Side United: Hospitals Tackle the Racial Health and Wealth Gap

By: Rosabeth Moss Kanter and Paul Stramaglia
During the COVID-19 pandemic, Dr. David Ansell, Darlene Hightower, and Ayesho Jaco, leaders of West Side United (WSU), a coalition of Chicago hospitals, community residents, banks, and small businesses conceived in 2016, reviewed progress toward WSU’s goal of ending... View Details
Keywords: COVID; COVID-19; Hospital; Coalition; Health Pandemics; Race; Health; Wealth and Poverty; Equality and Inequality; Change; Leadership; Chicago
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Kanter, Rosabeth Moss, and Paul Stramaglia. "West Side United: Hospitals Tackle the Racial Health and Wealth Gap." Harvard Business School Case 321-026, August 2020.
  • January 2017 (Revised March 2017)
  • Case

IBM Transforming, 2012–2016: Ginni Rometty Steers Watson

By: Rosabeth Moss Kanter and Jonathan Cohen
To transform IBM for the next technology wave, Ginni Rometty, who became CEO in 2012, led divestment of declining businesses, made acquisitions in digital innovation and cloud computing, formed partnerships with former competitors such as Apple and tech startups, and... View Details
Keywords: Digital; Technological Change; Artificial Intelligence; Data; IBM; Watson; Internet Of Things; Innovation and Invention; Management; Sales; Information Technology; Technological Innovation; Transformation; AI and Machine Learning
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Kanter, Rosabeth Moss, and Jonathan Cohen. "IBM Transforming, 2012–2016: Ginni Rometty Steers Watson." Harvard Business School Case 317-046, January 2017. (Revised March 2017.)
  • 15 Jun 2009
  • Research & Ideas

GM: What Went Wrong and What’s Next

opportunities missed. Why I Don't Want to Own General Motors June 1, 2009 - Harvard Business Publishing Rosabeth Moss Kanter comments on the bankruptcy of GM, calling it a... View Details
Keywords: by Staff; Auto
  • 30 Jun 2021
  • In Practice

The Harvard Business School Faculty Summer Reader 2021

combining several of my favorite issues. Rosabeth Moss Kanter (@RosabethKanter) holds the Ernest L. Arbuckle Professorship, specializing in strategy, innovation, and leadership... View Details
Keywords: by Kathryn Haviland
  • February 2018 (Revised May 2018)
  • Case

Haier: Incubating Entrepreneurs in a Chinese Giant

By: Rosabeth Moss Kanter and Nancy Hua Dai
CEO Zhang Ruimin must plan how to accelerate the growth of self-managed microenterprises. Platforms were Haier’s business platforms operating in five major sectors: white goods transformation, investment and incubation, financial holdings, real estate, and cultural... View Details
Keywords: China; Microenterprise; Appliances; Platform; Change; Innovation; Opportunities; Entrepreneurship; Digital Platforms; Transformation; Innovation and Invention; Leadership; Growth and Development Strategy; China
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Kanter, Rosabeth Moss, and Nancy Hua Dai. "Haier: Incubating Entrepreneurs in a Chinese Giant." Harvard Business School Case 318-104, February 2018. (Revised May 2018.)
  • 10 May 2010
  • Research & Ideas

What Top Scholars Say About Leadership

Moss Kanter discussed in a preface to a collection of Follett's works, Follett was way ahead of her time. She was admittedly a utopian and romantic, but she had a profound appreciation for human relations... View Details
Keywords: by Martha Lagace; Education
  • 16 Mar 2020
  • Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

into the chain. Stephen P. Kaufman is a senior lecturer of business administration. Rosabeth Moss Kanter: The best leaders will break out of silos and improve workplace culture   It’s said that fortune... View Details
Keywords: by Dina Gerdeman
  • 23 May 2012
  • Research & Ideas

Five Ways to Make Your Company More Innovative

your prospects for developing innovative products and services. Rosabeth Moss Kanter How Do You Create a Culture of Innovation? Have you noticed the courage buried in the word... View Details
Keywords: by Garry Emmons, Julia Hanna & Roger Thompson
  • February 2024 (Revised December 2024)
  • Case

Best Buy Health: Enabling Care at Home

By: Robert S. Huckman, Rosabeth Moss Kanter, Antonio Moreno, Bradley Staats and Sarah Mehta
This case explores retailer Best Buy’s decision to enter health care. Best Buy Health aims to enable care at home across three prongs: consumer health, active aging, and virtual care. A key pillar of Best Buy Health's strategy is leveraging the Geek Squad—the company's... View Details
Keywords: Business Ventures; Health Care and Treatment; Innovation and Invention; Business Strategy; Market Entry and Exit; Service Delivery; Service Operations; Electronics Industry; Health Industry; Retail Industry; United States; Minnesota
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Huckman, Robert S., Rosabeth Moss Kanter, Antonio Moreno, Bradley Staats, and Sarah Mehta. "Best Buy Health: Enabling Care at Home." Harvard Business School Case 624-009, February 2024. (Revised December 2024.)
  • 19 Jun 2013
  • Research & Ideas

Analyzing Institutions to Solve Big Problems

economist and Harvard President Emeritus Lawrence H. Summers, University of Michigan Professor Gerald Davis, and Rosabeth Moss Kanter, the Ernest L. Arbuckle Professor of Business Administration at HBS. In... View Details
Keywords: by Carmen Nobel & Anna Secino
  • March 2022 (Revised July 2022)
  • Case

Climate Action in Miami

By: Rosabeth Moss Kanter
The Miami metropolitan area is a global epicenter of climate risk from heat and sea level rise, but leaders have only recently mobilized for action to respond to this systemic challenge. Resilient 305 began a collaboration across officials in the cities of Miami and... View Details
Keywords: Climate Change; Climate Impact; Change; Leadership; Cross-sector Collaboration; Coalition; Ecosystem; Greenhouse Gas Emissions; Green Business; Adaptation; Environmental Sustainability; Infrastructure; Green Technology; Environmental Management; Miami
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Kanter, Rosabeth Moss. "Climate Action in Miami." Harvard Business School Case 322-101, March 2022. (Revised July 2022.)
  • Article

Transitions of Power Are Difficult. What Joe Biden and Other Incoming Leaders Need to Know

By: Rosabeth Moss Kanter
Keywords: Transition; Leaders; Leadership Change; Government Administration; Government
Citation
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Kanter, Rosabeth Moss. "Transitions of Power Are Difficult. What Joe Biden and Other Incoming Leaders Need to Know." Harvard Business School Working Knowledge (November 17, 2020). (Interview.)
  • November 2017 (Revised September 2020)
  • Supplement

Miami's Tech Future (D): Developing New Leadership

By: Rosabeth Moss Kanter
Traditional establishment leadership of Miami is increasingly challenged by a rising millennial generation that is more diverse and brings more innovative and entrepreneurial “outside-the-building” approaches, including impatience for change. Leadership succession is... View Details
Keywords: Leaders; Civic Innovation; Change; Change Leadership; Startup; Scaling And Growth; Jurisdictional Disputes; Communication; Community Impact; Community Relations; Leading Change; Leadership; Diversity; Demographics; Entrepreneurship; Business and Community Relations; Miami; Florida
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Kanter, Rosabeth Moss. "Miami's Tech Future (D): Developing New Leadership." Harvard Business School Supplement 318-036, November 2017. (Revised September 2020.)
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