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  • January 2014
  • Case

Social Strategy at Cisco Systems

By: Mikolaj Jan Piskorski, Daniel Malter and Aaron Smith
In April 2013, Jeanne Beliveau-Dunn, vice president and general manager for Learning@Cisco Systems, was planning the future of the Cisco Learning Network, an online platform hosted at Cisco.com. Since its launch in 2008, the Cisco Learning Network provided content to... View Details
Keywords: Networks; Digital Platforms; Internet and the Web; Competency and Skills; Learning; Web Services Industry
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  • 11 Sep 2007
  • First Look

First Look: September 11, 2007

  Working PapersStrategic Interactions in Two-Sided Market Oligopolies Authors:Emmanuel Farhi and Andrei Hagiu Abstract Strategic interactions between two-sided platforms depend not only on whether their decision variables are strategic... View Details
Keywords: Martha Lagace
  • August 2021 (Revised September 2022)
  • Case

Patch Technology: Making It Easy to Do the Right Thing

By: Tomomichi Amano, Robert J. Dolan and Carol Zhang
In 2021, the growing threat of climate change pushed companies around the world to understand that significant behavioral change was necessary. While many recognized that decreasing emissions was critical, more sophisticated players such as Microsoft began to recognize... View Details
Keywords: Environmental Management; Marketing; Digital Platforms; Climate Change
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  • 16 Nov 2010
  • Lessons from the Classroom

Data.gov: Matching Government Data with Rapid Innovation

may have not ” Joined in class by the Chief Information Office (CIO) of the United States, Vivek Kundra, who oversees Data.gov, Lakhani led the case discussion for 50 technology executives in a weeklong HBS executive education course,... View Details
Keywords: by Martha Lagace; Technology
  • 2011
  • Chapter

Developing an Effective Organization: Intervention Method, Empirical Evidence, and Theory

By: Michael Beer
The field of organization development is fragmented and lacks a coherent and integrated theory and method for developing an effective organization. A 20-year action research program led to the development and evaluation of the Strategic Fitness Process (SFP)-a platform... View Details
Keywords: Learning; Corporate Governance; Leadership Development; Growth and Development Strategy; Management Teams; Organizational Design; Performance Effectiveness; Research; Alignment; Theory; Value
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  • 27 Feb 2007
  • First Look

First Look: February 27, 2007

Midway" within Microsoft, the console project was intended to counter the perceived threat to the Windows franchise posed by Sony expanding the original PlayStation into a broad entertainment platform with the PlayStation 2. Seamus... View Details
Keywords: Martha Lagace
  • 03 Oct 2023
  • Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

in the world. That's what I was doing on a daily basis with millions of people. But you know when I finished the show, one of the last things I said was, this show has been my classroom. It has been my platform. But everybody in this room has their own platform. My... View Details
Keywords: by HBS Staff
  • 15 Aug 2023
  • HBS Case

(Virtual) Reality Check: How Long Before We Live in the 'Metaverse'?

use-case breakthrough could indeed arrive via gaming, but Wu suspects it will emerge from the enterprise category, perhaps for the retail or education sectors. “People are particularly excited about using the metaverse as a way to engage... View Details
Keywords: by Jay Fitzgerald; Technology; Computer; Information Technology
  • 21 Apr 2009
  • First Look

First Look: April 21, 2009

participation, a result also consistent with household self-reports. Several experiments find an important role for trust in insurance participation. We find mixed evidence that subtle psychological manipulations affect purchase and no evidence that modest amounts of... View Details
Keywords: Martha Lagace
  • 07 Jul 2019
  • HBS Case

Walmart's Workforce of the Future

manage team members, faced similar challenges.) In another move to build a more skilled, educated workforce, Walmart introduced a program in 2018 that offered workers the opportunity to enroll in online degree programs for $1 a day in... View Details
Keywords: by Julia Hanna; Retail
  • 04 May 2021
  • Book

Best Buy: How Human Connection Saved a Failing Retailer

we were colleagues, yes, but we were also human beings, and most of us were aligned on this idea of doing something good in the world. So we said, ‘Let’s use Best Buy as a platform for that.’” Instead of seeing the company as a consumer... View Details
Keywords: by Michael Blanding; Retail
  • 31 Mar 2022
  • Op-Ed

Navigating the ‘Bermuda Triangle’ in Professional Services

legal services, Eden McCallum in management consulting, and Gerson Lehrman in expert services present themselves as platforms that bring together professionals and clients. As in other platform settings,... View Details
Keywords: by Ashish Nanda
  • February 2015
  • Other Article

Evaluating the Impact of the Baby-Friendly Hospital Initiative on Breast-feeding Rates: A Multi-state Analysis

By: Summer Sherburne Hawkins, Ariel Dora Stern, Christopher F. Baum and Matthew W. Gillman
Objectives: Despite the passage of state laws promoting breast feeding, a formal evaluation has not yet been conducted to test whether and/or what type of laws may increase breast feeding. The enactment of breastfeeding laws in different states in the USA creates a... View Details
Keywords: Race; Nutrition; Laws and Statutes; United States
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  • 14 Dec 2009
  • Research & Ideas

Can Entrepreneurs Drive People Movers to Success?

educational campus. The campus owner internalizes benefits, and could pay to build the system. I'm particularly struck by the use of PRT to increase the value of land that might otherwise be viewed as undesirable. Consider a parcel that's... View Details
Keywords: by Martha Lagace; Transportation
  • 13 May 2024
  • Research & Ideas

Picture This: Why Online Image Searches Drive Purchases

for the research. Farronato hopes to eventually study the impact of searching solely with images. Embedded inside a retailer’s new rollout In 2021, the authors collaborated with one of the largest e-commerce platforms in China as it... View Details
Keywords: by Rachel Layne; Information Technology; Technology; Consumer Products; Retail
  • October 2016
  • Supplement

24 Hour Fitness (B): Ownership Changes, 2005–2016

By: John R. Wells and Gabriel Ellsworth
In 2016, 24 Hour Fitness was the number-two fitness chain in the United States, generating revenues of $1.4 billion from 441 clubs serving 3.8 million members. Based in San Ramon, California, 24 Hour Fitness operated clubs in 13 states. Having grown rapidly to become... View Details
Keywords: Advertising; Advertising Campaigns; Buildings and Facilities; Acquisition; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Customers; Customer Focus and Relationships; Customer Satisfaction; Age; Training; Private Equity; Financing and Loans; Price; Profit; Revenue; Geographic Location; Geographic Scope; Health; Nutrition; Business History; Human Resources; Employees; Employee Relationship Management; Recruitment; Selection and Staffing; Journals and Magazines; Human Capital; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Management Teams; Marketing; Brands and Branding; Marketing Channels; Marketing Communications; Marketing Strategy; Social Marketing; Demand and Consumers; Market Entry and Exit; Media; Organizational Design; Private Ownership; Problems and Challenges; Groups and Teams; Sales; Salesforce Management; Situation or Environment; Welfare or Wellbeing; Sports; Strategy; Business Strategy; Competition; Competitive Strategy; Competitive Advantage; Corporate Strategy; Expansion; Segmentation; Information Technology; Internet; Mobile Technology; Online Technology; Software; Web Sites; Value; Valuation; Health Industry; Media and Broadcasting Industry; United States; California; San Francisco
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  • June 2024 (Revised August 2024)
  • Case

Revlon India's Turnaround: Navigating Online-Offline Decisions Using a Balanced Scorecard

By: Tatiana Sandino and Samuel Grad
Revlon India was founded as a joint venture in 1995, pairing the industrial conglomerate UMG with the global beauty brand Revlon, Inc. to bring international color cosmetics to India. After growing rapidly and pioneering the Beauty Advisor (BA) model in India, the... View Details
Keywords: Balanced Scorecard; Restructuring; Training; Supply Chain Management; Distribution; E-commerce; Business Model; Business Plan; Decision Choices and Conditions; Marketing Strategy; Alignment; Brands and Branding; Negotiation; Joint Ventures; Strategic Planning; Salesforce Management; Competition; Retail Industry; Consumer Products Industry; Beauty and Cosmetics Industry; India
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  • 20 Nov 2007
  • First Look

First Look: November 20, 2007

simply could not be done. Through innovative design and technology, Negroponte and his team proved them wrong but struggled to sell the concept and the machines to the world's education ministries, who would be purchasing the laptops for... View Details
Keywords: Martha Lagace
  • 25 Oct 2011
  • First Look

First Look: October 25

specifically at remedying criticisms leveled at the recent point system proposed by U.S. policymakers. Download the paper: http://www.hbs.edu/research/pdf/12-025.pdf Multi-Sided Platforms Authors:Andrei Hagiu and Julian Wright Abstract... View Details
Keywords: Sean Silverthorne
  • 16 Jun 2020
  • Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

expanding its business-cleaning offerings to new markets to match new demands and unmet needs. Zoom removed time limits from basic accounts for primary school educators who now need to use its teleconferencing software for teaching. Fan... View Details
Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service

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