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Show Results For
- All HBS Web
(2,755)
- People (4)
- News (534)
- Research (1,641)
- Events (20)
- Multimedia (20)
- Faculty Publications (1,002)
- 2025
- Working Paper
Dynamic Personalization with Multiple Customer Signals: Multi-Response State Representation in Reinforcement Learning
Reinforcement learning (RL) offers potential for optimizing sequences of customer interactions by modeling the relationships
between customer states, company actions, and long-term value. However, its practical implementation often faces significant
challenges.... View Details
Keywords: Dynamic Policy; Deep Reinforcement Learning; Representation Learning; Dynamic Difficulty Adjustment; Latent Variable Models; Customer Relationship Management; Customer Value and Value Chain; Foreign Direct Investment; Analytics and Data Science
Ma, Liangzong, Ta-Wei Huang, Eva Ascarza, and Ayelet Israeli. "Dynamic Personalization with Multiple Customer Signals: Multi-Response State Representation in Reinforcement Learning." Harvard Business School Working Paper, No. 25-037, February 2025.
- 1 Aug 2008
- Conference Presentation
Wearing Many Hats: The Multiple Roles of Expatriates in Globally Distributed Contexts
By: Tsedal Beyene and Mark Mortensen
- August 2021
- Case
Mylestone: Can Multiple Pivots Preserve the Life of a Death Tech Startup?
By: Shikhar Ghosh and Marilyn Morgan Westner
Dave Balter and Jim Myers co-founded Mylestone, a death tech startup that applied technology to transform how grieving people memorialize the dead. The startup addressed a cultural problem and promised to solve a pressing need in the antiquated, multi-billion dollar... View Details
Keywords: Pivot; Startup; Business Model; Cryptocurrency; Ethical Decision Making; Emotions; Growth and Development Strategy; Ethics; Market Entry and Exit; Customer Relationship Management; Loss; Change Management; Relationships
Ghosh, Shikhar, and Marilyn Morgan Westner. "Mylestone: Can Multiple Pivots Preserve the Life of a Death Tech Startup?" Harvard Business School Case 822-018, August 2021.
- September – October 2011
- Article
Managing the Multiple Dimensions of Risk-Part II: The Office of Risk Management
By: Anette Mikes and Robert S. Kaplan
In the second article of our two-part series, we explore the concept of an Office of Risk Management along with a case study of an innovative risk management function at JP Morgan Private Bank. We also look at the "softer" components of risk management, including a... View Details
Keywords: Banks and Banking; Innovation and Invention; Management Style; Managerial Roles; Risk Management
Mikes, Anette, and Robert S. Kaplan. "Managing the Multiple Dimensions of Risk-Part II: The Office of Risk Management." Balanced Scorecard Report 13, no. 5 (September–October 2011): 1–6.
- 7 Aug 2009
- Conference Presentation
Organization Building Amid Multiple Institutional Logics: The Case of Commercial Microfinance Organizations
By: Julie Battilana and Silvia Dorado
- 2015
- Article
Testing Strategy with Multiple Performance Measures: Evidence from a Balanced Scorecard at Store24
We analyze balanced scorecard data from a convenience store chain, Store24, during the implementation of an innovative, but ultimately unsuccessful, strategy. Quarterly strategic reviews, based in part on the firm's balanced scorecard, led executives at Store24 to... View Details
Campbell, Dennis, Srikant M. Datar, Susan L. Kulp, and V.G. Narayanan. "Testing Strategy with Multiple Performance Measures: Evidence from a Balanced Scorecard at Store24." Journal of Management Accounting Research 27, no. 2 (2015): 39–65.
- January – February 2012
- Article
How Managers Use Multiple Media: Discrepant Events, Power, and Timing in Redundant Communication
By: Paul Leonardi, Tsedal Neeley and Elizabeth M. Gerber
Several recent studies have found that managers engage in redundant communication; that is, they send the same message to the same recipient through two or more unique media sequentially. Given how busy most managers are, and how much information their subordinates... View Details
Keywords: Communication; Media; Information; Groups and Teams; Projects; Management Style; Power and Influence; Motivation and Incentives; Technology
Leonardi, Paul, Tsedal Neeley, and Elizabeth M. Gerber. "How Managers Use Multiple Media: Discrepant Events, Power, and Timing in Redundant Communication." Organization Science 23, no. 1 (January–February 2012): 98–117.
- 2007
- Chapter
Expanding Ethical Standards of HRM: Necessary Evils and the Multiple Dimensions of Impact
By: Joshua D. Margolis, Adam M. Grant and Andrew Molinsky
Margolis, Joshua D., Adam M. Grant, and Andrew Molinsky. "Expanding Ethical Standards of HRM: Necessary Evils and the Multiple Dimensions of Impact." Chap. 16 in Human Resource Management: Ethics and Employment, edited by Ashly Pinnington, Rob Macklin, and Tom Campbell, 15 pages. Oxford University Press, 2007.
- 04 Mar 2014
- Sharpening Your Skills
Sharpening Your Skills: Managing Innovation
Should managers lead innovation or get out of the way? It's not an either/or decision. Executives of some great innovative companies—Amazon's Jeff Bezos, Facebook's Mark Zuckerberg—are active participants in creation, getting their hands dusty in the digital dirt,... View Details
Keywords: Re: Multiple Faculty
- 22 Jun 2011
- Sharpening Your Skills
Sharpening Your Skills: Motivation
Questions To Be Answered What's the best bonus program to boost sales productivity? Can companies inspire heroism in employees? Can employers promote moral behavior? Does money lead to creativity? What's The Best Bonus Program To Boost Sales Productivity? Do Bonuses... View Details
Keywords: Re: Multiple Faculty
- June 2013
- Article
Signals across Multiple Networks: How Venture Capital and Alliance Networks Affect Interorganizational Collaboration
By: Umit Ozmel, Jeffrey J. Reuer and Ranjay Gulati
In this paper, we examine the contingent effects of signals generated by different types of networks on new ventures' formation of future strategic alliances. We argue that the signaling value of a given tie in reducing adverse selection is more pronounced when another... View Details
Ozmel, Umit, Jeffrey J. Reuer, and Ranjay Gulati. "Signals across Multiple Networks: How Venture Capital and Alliance Networks Affect Interorganizational Collaboration." Academy of Management Journal 56, no. 3 (June 2013): 852–866.
- March 2010
- Article
Further Improvements of Lower Bounds for the Least Common Multiples of Arithmetic Progressions
By: Shaofang Hong and Scott Duke Kominers
For relatively prime positive integers u_0 and r, we consider the arithmetic progression {u_k := u_0+k*r} (0 <= k <= n). Define L_n := lcm{u_0,u_1,...,u_n} and let a >= 2 be any integer. In this paper, we show that, for integers alpha,r >= a and n >=... View Details
Keywords: Mathematical Methods
Hong, Shaofang, and Scott Duke Kominers. "Further Improvements of Lower Bounds for the Least Common Multiples of Arithmetic Progressions." Proceedings of the American Mathematical Society 138, no. 3 (March 2010): 809–813.
- 07 Oct 2011
- Research & Ideas
The Steve Jobs Legacy
News of the death this week of Steve Jobs reverberated around the world. And the Harvard Business School campus was no exception. Everyone felt a keen sense of loss for a man who was an iconic figure in the worlds of technology, entrepreneurship, innovation, and... View Details
- 29 Sep 2011
- Sharpening Your Skills
Sharpening Your Skills: Leveraging Intellectual Property
Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered What are the keys to monetizing IP? How should I think about file-sharing and copyright protection? Are... View Details
Keywords: Re: Multiple Faculty
- Article
Focusing on Lone Trees in the Forest: Members' Experience of a Multiple Identity Organization
By: Michel Anteby and Amy Wrzesniewski
Keywords: Employees
Anteby, Michel, and Amy Wrzesniewski. "Focusing on Lone Trees in the Forest: Members' Experience of a Multiple Identity Organization." Academy of Management Annual Meeting Proceedings (2007).
- 12 Apr 2011
- News
Twelve Global Finalists Compete at HBS
Twelve Global Finalists Compete at HBS Selected from more than 90 worldwide entries, 12 winning regional teams will travel back to campus on April 25 to compete in the the 2nd annual Alumni New Venture Contest finals. The contest, hosted by HBS’s Arthur Rock Center for... View Details
Keywords: Multiple alumni
- 10 Feb 2016
- Sharpening Your Skills
Sharpening Your Skills: New Insights into Career Development
Harvard Business School researchers are offering unique insights into our workplaces and careers. In this world, taking a pay cut can help a career, promotions aren't always good things, and networking may send you to the nearest tub for cleansing. Is it Worth a Pay... View Details
Keywords: Re: Multiple Faculty
- 03 Jul 2012
- Research & Ideas
HBS Faculty on Supreme Court Health Care Ruling
The Supreme Court has spoken, and its ruling last Friday has evoked myriad responses from across the United States—from the far right to the far left, from small businesses to giant corporations, from pundits to the person on the street. We asked three Harvard Business... View Details