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  • All HBS Web  (1,585)
    • People  (2)
    • News  (292)
    • Research  (1,134)
    • Events  (19)
    • Multimedia  (4)
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Show Results For

  • All HBS Web  (1,585)
    • People  (2)
    • News  (292)
    • Research  (1,134)
    • Events  (19)
    • Multimedia  (4)
  • Faculty Publications  (492)
← Page 5 of 1,585 Results →
  • November 2011
  • Case

Comfort Class Transport: Does Customer Service Need an Overhaul?

By: Michael J Roberts and Paul E. Morrison
The general manager of a chauffeured limousine transport company is concerned about underperformance at the company's customer service call center. The eight-person call center handles almost all customer interaction including discussing company services with... View Details
Keywords: Capacity Utilization; Supply & Demand; Operations Management; Customer Service; Management; Demand and Consumers; Service Operations; Order Taking and Fulfillment; Performance Capacity; Customer Satisfaction; Transportation Industry
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Roberts, Michael J., and Paul E. Morrison. "Comfort Class Transport: Does Customer Service Need an Overhaul?" Harvard Business School Brief Case 114-374, November 2011.
  • 05 Apr 2021
  • News

Nicklaus: America needs a more resilient medical supply chain, but self-sufficiency isn't the answer

  • 25 Jan 2017
  • HBS Case

How Should Advertisers Respond to Consumer Demand for Whiter Skin?

has no business interfering with products that aren’t breaking laws and, more importantly, are clearly meeting a real consumer need. “It was a powerful argument that played out strongly,” Deshpandé says of... View Details
Keywords: by Dina Gerdeman; Beauty & Cosmetics
  • Article

The Growing Problem of Patent Trolling

By: Lauren Cohen, Umit Gurun and Scott Duke Kominers
The last decade has seen a sharp rise in patent litigation in the U.S., with 2015 having one of the highest patent lawsuit counts on record. In theory, this could be a consequence of growth in the commercialization of technology and innovation—patent lawsuits increase... View Details
Keywords: Patent Aggregators; Patent Litigation; Patent Pools; Patent Trolls; Patents; Lawsuits and Litigation; United States
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Cohen, Lauren, Umit Gurun, and Scott Duke Kominers. "The Growing Problem of Patent Trolling." Science 352, no. 6285 (April 29, 2016): 521–522. (Explanatory Video.)
  • 15 Oct 2019
  • News

Understanding Challenges Across the Supply Chain

Alvarez has visited farms, slaughterhouses, packing plants, and supermarkets to explore issues of concern to managers working around the world and across the View Details

    Strict ID Laws Don't Stop Voters: Evidence form a U.S. Nationwide Panel, 2008-2018

    U.S. states increasingly require identification to vote—an ostensible attempt to deter fraud that prompts complaints of selective disenfranchisement. Using a difference-in-differences design on a panel data set with 1.6 billion observations, 2008–2018, we find that... View Details

    • November 2019 (Revised April 2021)
    • Technical Note

    Rechargeable Batteries, 2017: Gigafactory Wars in the Offing?

    By: John R. Wells and Benjamin Weinstock
    In 2017, the global market for rechargeable lithium-ion (Li-ion) batteries was 126 gigawatt-hours (GWh) valued at $37 billion, growing by $10 billion in two years. Once confined largely to consumer electronics and appliances, the rapid increase in demand was spurred by... View Details
    Keywords: Batteries; Rechargeable Batteries; Lithium-ion; Lithium-ion Batteries; Electric Vehicle; Electric Vehicles; Energy Entrepreneurship; Energy Markets; Energy Storage; Battery; Demand Uncertainty; Demand Forecasting; Supply & Demand; Supply And Demand; Capacity Planning; Tesla; Technological And Scientific Innovation; Technological Change; Technology Change; Technology Commercialization; Policy Change; Subsidies; Power/Energy; Power Grid; Energy Policy; Developing Markets; Alevo; Samsung; LG Chem; CATL; Northvolt; General Motors; Energy; Entrepreneurship; Technological Innovation; Commercialization; Policy; Demand and Consumers; Forecasting and Prediction; Supply and Industry; Emerging Markets; Competitive Strategy; China
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    Wells, John R., and Benjamin Weinstock. "Rechargeable Batteries, 2017: Gigafactory Wars in the Offing?" Harvard Business School Technical Note 720-371, November 2019. (Revised April 2021.)
    • 24 Jul 2014
    • Op-Ed

    Reform Tax Law to Keep US Firms at Home

    I am a Professor of Finance at Harvard Business School, a Professor of Law at Harvard Law School, and a Research... View Details
    Keywords: by Mihir Desai; Pharmaceutical
    • October 2019
    • Article

    Partial Deregulation and Competition: Effects on Risky Mortgage Origination

    By: Marco Di Maggio, Amir Kermani and Sanket Korgaonkar
    We exploit the OCC's preemption of national banks from state laws against predatory lending as a quasi-experiment to study the effect of deregulation and its interaction with competition on the supply of complex mortgages. Following the preemption ruling, national... View Details
    Keywords: Great Recession; Subprime; Complex Mortgages; Credit Supply; Household Debt; Preemption Rule; Competition; Mortgages; Government Legislation; Credit; Financial Crisis
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    Di Maggio, Marco, Amir Kermani, and Sanket Korgaonkar. "Partial Deregulation and Competition: Effects on Risky Mortgage Origination." Management Science 65, no. 10 (October 2019).
    • 2000
    • Chapter

    Anticipating Greener Supply Chain Demands: One Singapore Company's Journey to ISO 14001

    By: Michael W. Toffel
    One major benefit of Jebsen & Jessen Packaging Pte Ltd (JJPS’s) implementation of ISO 14001 is that it acquired a third-party 'seal of approval' that will be used in its marketing efforts to meet the growing environmental concern of its customers within the electronics... View Details
    Keywords: Supply Chain Management; Corporate Social Responsibility and Impact; Standards; Environmental Sustainability; Singapore
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    Toffel, Michael W. "Anticipating Greener Supply Chain Demands: One Singapore Company's Journey to ISO 14001." Chap. 16 in ISO 14001 Case Studies and Practical Experiences, edited by Ruth Hillary, 182–199. Sheffield, U.K.: Greenleaf Publishing, 2000.
    • 03 May 2019
    • HBS Seminar

    Stephanie Cheng & Ran Song, Harvard University & Harvard Law School

    • June 2014 (Revised October 2015)
    • Case

    Molycorp: Financing the Production of Rare Earth Minerals (A)

    By: Benjamin C. Esty and E. Scott Mayfield
    Molycorp, the western hemisphere's only producer of rare earth minerals, was in the middle of a $1 billion capital expenditure project in its effort to become a vertically integrated supplier of rare earth minerals, oxides, and metals. Yet it had just reported lower... View Details
    Keywords: Convertible Debt; Uncertainty; Competition; Startup; China; Supply & Demand; Growth; Rare Earth Minerals; Discounted Cash Flows; Mining; Payoff Diagrams; Option Pricing; Capital Budgeting; Capital Structure; Cash Flow; Financial Strategy; Market Entry and Exit; Vertical Integration; Valuation; Metals and Minerals; Mining Industry; Industrial Products Industry; Canada; California
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    Esty, Benjamin C., and E. Scott Mayfield. "Molycorp: Financing the Production of Rare Earth Minerals (A)." Harvard Business School Case 214-054, June 2014. (Revised October 2015.)
    • November 2023
    • Article

    A Quantity-Driven Theory of Term Premia and Exchange Rates

    By: Robin Greenwood, Samuel G. Hanson, Jeremy C. Stein and Adi Sunderam
    We develop a model in which specialized bond investors must absorb shocks to the supply and demand for long-term bonds in two currencies. Since long-term bonds and foreign exchange are both exposed to unexpected movements in short-term interest rates, a shift in the... View Details
    Keywords: Term Premium; Exchange Rate; Currency Exchange Rate; Bonds
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    Greenwood, Robin, Samuel G. Hanson, Jeremy C. Stein, and Adi Sunderam. "A Quantity-Driven Theory of Term Premia and Exchange Rates." Quarterly Journal of Economics 138, no. 4 (November 2023): 2327–2389.
    • October 2015
    • Teaching Note

    Molycorp: Financing the Production of Rare Earth Minerals (A)

    By: Benjamin C. Esty and E. Scott Mayfield
    Molycorp, the western hemisphere's only producer of rare earth minerals, was in the middle of a $1 billion capital expenditure project in its effort to become a vertically integrated supplier of rare earth minerals, oxides, and metals. Yet it had just reported lower... View Details
    Keywords: Convertible Debt; Uncertainty; Competition; Startup; China; Supply & Demand; Growth; Rare Earth Minerals; Discounted Cash Flows; Mining; Payoff Diagrams; Option Pricing; Capital Budgeting; Capital Structure; Cash Flow; Financial Strategy; Market Entry and Exit; Vertical Integration; Valuation; Metals and Minerals; Mining Industry; Industrial Products Industry; Canada; California
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    Esty, Benjamin C., and E. Scott Mayfield. "Molycorp: Financing the Production of Rare Earth Minerals (A)." Harvard Business School Teaching Note 216-020, October 2015.
    • 2020
    • Working Paper

    EMEs and COVID-19: Shutting Down in a World of Informal and Tiny Firms

    By: Laura Alfaro, Oscar Becerra and Marcela Eslava
    Emerging economies are characterized by an extremely high prevalence of informality, small-firm employment and jobs not fit for working from home. These features factor into how the COVID-19 crisis has affected the economy. We develop a framework that, based on... View Details
    Keywords: COVID-19; Emerging Economies; Informality; Firm-size Distribution; Health Pandemics; Developing Countries and Economies; Economy; System Shocks; Latin America
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    Alfaro, Laura, Oscar Becerra, and Marcela Eslava. "EMEs and COVID-19: Shutting Down in a World of Informal and Tiny Firms." Harvard Business School Working Paper, No. 20-125, June 2020. (See application of the methodology to Latin American Countries in the IMF Regional Economic Outlook: Western Hemisphere 2020, Chapter 3. https://www.imf.org/en/Publications/REO/WH/Issues/2020/10/13/regional-economic-outlook-western-hemisphere.)
    • 23 Feb 2021
    • Research & Ideas

    COVID-19 Shines New Light on Working Conditions in Supply Chains

    interesting to see in the classroom. We were talking about fast fashion from a supply chain perspective in my Technology and Operations Management course. And in the middle... View Details
    Keywords: by Danielle Kost; Apparel & Accessories
    • December 1982 (Revised June 1993)
    • Background Note

    Economics: An Introduction and Vocabulary

    Introduces students to some general tools of economics that will be useful in analyzing macroeconomic performance in a course on business, government, and the international economy. The four sections are: 1) the economy as a circular flow, 2) supply and demand, 3)... View Details
    Keywords: Macroeconomics
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    Rukstad, Michael G. "Economics: An Introduction and Vocabulary." Harvard Business School Background Note 383-079, December 1982. (Revised June 1993.)
    • 05 Mar 2001
    • What Do You Think?

    Fine Coupling: Can Human Resource Management Learn from Supply Chain Management?

    Summing Up Fine Coupling of People: An Idea Whose Time Has Come? Manufacturers and distributors are succeeding in various approaches — including postponement, computer-aided manufacture, robotics, rapid... View Details
    Keywords: by James Heskett
    • Spring 2014
    • Article

    The Market for Blood

    By: Robert Slonim, Carmen Wang and Ellen Garbarino
    Donating blood, "the gift of life," is among the noblest activities and it is performed worldwide nearly 100 million times annually. The economic perspective presented here shows how the gift of life, albeit noble and often motivated by altruism, is heavily influenced... View Details
    Keywords: Altruism; Philanthropy; Analysis Of Health Care Markets; Market Design; Philanthropy and Charitable Giving; Health
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    Slonim, Robert, Carmen Wang, and Ellen Garbarino. "The Market for Blood." Journal of Economic Perspectives 28, no. 2 (Spring 2014): 177–196.
    • Article

    The Use of Broker Votes to Reward Brokerage Firms' and Their Analysts' Research Activities

    By: David A. Maber, Boris Groysberg and Paul M. Healy
    In traditional markets, the price mechanism directs the flow of resources and governs the process through which supply and demand are brought into equilibrium. In the investment-research industry, broker votes perform these functions. Using detailed clinical data from... View Details
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    Maber, David A., Boris Groysberg, and Paul M. Healy. "The Use of Broker Votes to Reward Brokerage Firms' and Their Analysts' Research Activities." Harvard Business School Working Knowledge (March 19, 2014).
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