Publications

30 Sep 2014
News

Language Investments Pay Big Dividends for Global Companies

1 Mar 2010
Conference Presentation

Language Mandates, Power & Emotions in Globally Distributed Teams

Keywords: Groups and Teams; Emotions; Power and Influence

July 2016
Article

The Capital Market Consequences of Language Barriers in the Conference Calls of Non-U.S. Firms

By: Francois Brochet, Patricia L. Naranjo and Gwen Yu

We examine how language barriers affect the capital market reaction to information disclosures. Using transcripts from the English-language conference calls of non-U.S. firms, we find that the calls of firms in countries with greater language barriers are more likely... View Details

Keywords: Voluntary Disclosure; Capital Market Consequences; Non-plain English; Spoken Communication; Complexity; Capital Markets; Cross-Cultural and Cross-Border Issues

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June–July 2014
Article

Language as a Lightning Rod: Power Contests, Emotion Regulation, and Subgroup Dynamics in Global Teams

By: Pamela J. Hinds, Tsedal Neeley and Catherine Durnell Cramton

Through an ethnographic study comprised of interviews with and observations of 96 globally distributed members in six software development teams, we propose a model that captures how asymmetries in language fluency contribute to an us vs. them dynamic so common in... View Details

Keywords: Equality and Inequality; Communication Intention and Meaning; Groups and Teams; Applications and Software; Emotions; Cross-Cultural and Cross-Border Issues; Power and Influence; Information Technology Industry

Purchase

12 Nov 2009
Working Paper Summaries

Walking Through Jelly: Language Proficiency, Emotions, and Disrupted Collaboration in Global Work

Keywords: by Tsedal Neeley, Pamela J. Hinds & Catherine Durnell Cramton

12 May 2016
Video

2016 G&WS: Lisa Lahey Presents “Possibilities for Change through the Language of Competing Commitments”

18 May 2012
News

Workers told, ditch local languages for English

24 May 2012
News

SAI offers grants for research, language study

13 May 2019
News

Banning immigrants’ languages can backfire. Just ask Ohio and Indiana.

Article

What's Your Language Strategy?: It Should Bind Your Company's Global Talent Management and Vision

By: Tsedal Neeley and Robert Steven Kaplan

Language pervades every aspect of organizational life. Yet leaders of global organizations—where unrestricted multilingualism can create friction—often pay too little attention to it in their approach to talent management. By managing language carefully, firms can hire... View Details

March–April 2013
Article

Language Matters: Status Loss & Achieved Status Distinctions in Global Organizations

How workers experience and express status loss in organizations has received little scholarly attention. I conducted a qualitative study of a French high-tech company that had instituted English as a lingua franca, or common language, as a context for examining this... View Details

Keywords: Organizations; Status and Position; Loss; Spoken Communication; Emotions; Attitudes; Behavior; Globalization

Purchase

October 3, 2012
Blog Post

Tonight's Presidential Debate Will Be Decided by Body Language

By: Amy Cuddy

Keywords: Nonverbal Behavior; Persuasion; Influence; Public Speaking; Nonverbal Communication; Behavior; Debates; Power and Influence

29 Sep 2006
Conference Presentation

Walking through Jelly: Uneven Language Proficiency and Disrupted Collaboration

By: Tsedal Beyene

1 Feb 2010
Conference Presentation

Language Mandates, Power & Emotions in Globally Distributed Teams

Keywords: Groups and Teams; Power and Influence; Emotions

31 Aug 2022
Podcast

Credly's Jonathan Finkelstein on the evolving language of skills

As work is recast in terms of skills and credentials, is the labor market awash in too much information? Credly's founder and CEO argues that more detail--verified and expressed in a standard taxonomy--can benefit both workers and employers. View Details

November 2011 (Revised June 2016)
Teaching Note

Language and Globalization: 'Englishnization' at Rakuten (A) & (B)

Keywords: Spoken Communication; Cross-Cultural and Cross-Border Issues; Globalization

Purchase

30 Apr 2022
News

The Easy Way To Become Fluent In The Language Of Digital

25 Jun 2019
Blog Post

Learning the Language of Business and Science – The MS/MBA Biotechnology: Life Sciences Program

misalignments can lead to inefficiencies that waste money and slow the development of important treatments. While the science-business gap in biotechnology poses a significant challenge, it also presents an opportunity. Professionals who understand the View Details

2024
Working Paper

Using LLMs for Market Research

By: James Brand, Ayelet Israeli and Donald Ngwe

Large language models (LLMs) have rapidly gained popularity as labor-augmenting tools for programming, writing, and many other processes that benefit from quick text generation. In this paper we explore the uses and benefits of LLMs for researchers and practitioners... View Details

Keywords: Large Language Model; Research; AI and Machine Learning; Analysis; Customers; Consumer Behavior; Technology Industry; Information Technology Industry

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