Publications

February 2008 (Revised December 2011)
Case

Weber Shandwick: The Client Relationship Leader Program

By: Robert G. Eccles and Kerry Herman

In 2002 Weber Shandwick, a leading global public relations agency, instituted a Client Relationship Leader (CRL) Program for its top 32 global accounts. The purpose of the program is to ensure that all of the firm's resources across geographies, practice areas, and... View Details

Keywords: Blogs; Competency and Skills; Customer Relationship Management; Organizational Change and Adaptation; Organizational Design; Social and Collaborative Networks; Competitive Advantage; Public Relations Industry

March 1996 (Revised February 1997)
Case

Change Agent Program at Siemens Nixdorf, The

By: Rosabeth M. Kanter, John F. McGuire and Afroze A Mohammed

To change its culture, the German computer giant Siemens Nixdorf Information Systems launched a program to train 21 "change agents" who would lead entrepreneurial projects designed to get results and to serve as models of a new style. View Details

Keywords: Change Management; Organizational Culture; Training; Leadership Development; Programs; Human Resources; Corporate Entrepreneurship; Business Model; Computer Industry; Germany

Web

Rock Entrepreneurship Advisor Program - Entrepreneurship

Rock Entrepreneurship Advisor Program The Rock Entrepreneurship Advisor Program (REAP) is a virtual program designed specifically for HBS alumni. These Advisors are a highly... View Details

1996
Chapter

The Mexican Toll Roads Program

By: Willis Emmons

Keywords: Infrastructure; Transportation; Taxation; Programs; Transportation Industry; Mexico

01 Sep 2008
News

Entrepreneurship Program in Fourth Year

Colloquium on Participant-Centered Learning (EECPCL) immerses participants in an eight-day program that focuses on fine-tuning teaching techniques, developing courses, and honing strategies to engage... View Details

Keywords: Colleges, Universities, and Professional Schools; Educational Services

01 Sep 2016
Blog Post

Reflecting on the HKS/HBS Joint Degree Program

macroeconomic policies. At the Business School, I learned about finance, entrepreneurship, accounting, marketing, and more. HBS introduced me to industries and opportunities that were totally unfamiliar to me. As I close the second year,... View Details

Racial Disparities in the Paycheck Protection Program

Using a large sample of Florida restaurants, we document significant racial disparities in borrowing through the Paycheck Protection Program (PPP) and investigate the causes of these disparities. Black-owned restaurants are 25% less likely to receive PPP loans.... View Details

January 1991 (Revised January 1993)
Case

Xerox Corp.: The Customer Satisfaction Program

In August 1990 the president and executive vice president of Xerox are reviewing the progress made on its customer satisfaction program. The emphasis placed on the program, the success of the program to date, and the drive to achieve the corporate goals of customer... View Details

Keywords: Customer Satisfaction; Consumer Products Industry; Consumer Products Industry

01 Dec 2004
News

Clubs Offer Popular Management Programs

executives who participated in the Management Development Program, a course offered for the first time in the fall of 2003 by the HBS Alumni Association of Charlotte. Taught by volunteer HBS alumni — local leaders in their respective View Details

Keywords: Margie Kelley; Colleges, Universities, and Professional Schools; Educational Services

February 1996 (Revised November 1996)
Case

Wainwright Industries (A): Beyond the Baldrige

By: Rosabeth M. Kanter and Norman Klein

Traces the growth of Wainwright, a small automotive supply company, focusing on its commitment to quality in 1981 and the evolution of its quality culture. Breakthrough programs that stress "trust and belief" in the workforce and commitment to customers result in... View Details

Keywords: Quality; Customer Satisfaction; Customer Relationship Management; Ethics; Business or Company Management; Standards; Machinery and Machining; Organizational Change and Adaptation; Organizational Culture; Auto Industry; Missouri

April 1975 (Revised May 1993)
Case

Guaranteed Student Loan Program (A)

By: Regina E. Herzlinger

Keywords: Government Administration; Financing and Loans; Public Administration Industry

January 1982 (Revised November 1982)
Case

General Foods: Productivity Measurement Program

By: Robert H. Hayes and Kim B. Clark

Keywords: Performance Productivity; Performance Improvement; Strategy; Food and Beverage Industry

23 Sep 2009
News

Harvard Business School Launches First Program For Global Energy Executives

October 1992 (Revised December 1997)
Case

Sterling Chemicals, Inc.: Quality and Productivity Improvement Program

Describes the design and implemenation of a quality improvement program. Sterling Chemical's management hoped the program would improve teamwork and productivity at the plant. View Details

Keywords: Quality; Groups and Teams; Performance Productivity; Performance Improvement; Chemical Industry

September 2016
Case

Hewlett Packard Enterprise: The Dandelion Program

By: Gary P. Pisano and Robert D. Austin

This case describes Hewlett Packard Enterprise’s “Dandelion Program," which has developed a new service offering for the company’s clients by drawing on the special talents of people with autism. The company has deployed “pods” organized around 8 or 9 employees with... View Details

Keywords: Organizational Behavior; Information Technology; Organizational Change and Adaptation; Leadership; Talent and Talent Management; Service Operations; Training; Diversity; Innovation and Invention; Technology Industry

October 2009 (Revised July 2013)
Case

Gilead Sciences, Inc.: Access Program

By: V. Kasturi Rangan and Katharine Lee

Gilead Sciences, the U.S. leader in HIV/AIDS medicines, with global sales of $5.4 billion in 2009, had undertaken several innovative actions to make its anti-viral products available to over 100 low- and middle-income countries. Having reached nearly 680,000 patients... View Details

Keywords: Health Care and Treatment; Emerging Markets; Product; Sales; Competitive Strategy; Biotechnology Industry; Biotechnology Industry

September 1996 (Revised January 1997)
Case

Zambia's Agricultural Sector Investment Program

By: George C. Lodge and Carin-Isabel Knoop

Keywords: Agribusiness; Investment; Business and Government Relations; Agriculture and Agribusiness Industry; Zambia

October 2011
Case

Gene Sequencing: Staking a Position in an Expanding Industry

By: Richard G. Hamermesh, Mara Aspinall and Phillip Andrews

Towards the end of 2010, companies in the gene sequencing industry were pushing aggressive R&D programs to develop technologies and products in the race to sequence the entire human genome at a cost of $1,000. It remained to be seen when the "$1,000 genome" would... View Details

Keywords: Genetics; Business Growth and Maturation; Business Plan; Competition; Venture Capital; Biotechnology Industry