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- All HBS Web
(354)
- News (85)
- Research (185)
- Events (1)
- Multimedia (1)
- Faculty Publications (35)
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- 12 Aug 2019
- Research & Ideas
How Scale Changes a Manager's Responsibilities
recalibrate everyone’s compensation down the road. The recalibration process is PAINFUL. Employees are driven by three major motivators: The work they do, the people they do it with, and fair compensation for that work. Throwing money or... View Details
Keywords: by Julia Austin
- 16 Jun 2020
- Research & Ideas
Your Customers Have Changed. Here's How to Engage Them Again.
to give them a better chance of surviving. In contrast, industries with increasing customer demand—grocery stores, online entertainment, teleconference providers, and their suppliers—need to adjust to this directional reality at a slower,... View Details
- 08 Oct 2018
- Research & Ideas
Knowing What Your Boss Earns Can Make You Work Harder
percent fewer hours, the researchers found. In a global environment where companies are scrambling to find qualified workers to fill vacancies, another important finding emerged. When an employee learned a co-worker’s salary was 1 percent higher than estimated, View Details
Keywords: by Rachel Layne
- March 2020 (Revised August 2020)
- Case
Culture at Google
By: Nien-hê Hsieh, Amy Klopfenstein and Sarah Mehta
Beginning in 2017, technology (tech) company Google faced a series of employee-relations issues that threatened its unique culture of innovation and open communication. Issues included protests surrounding Google’s contracts with the U.S. government, restrictions of... View Details
Keywords: Human Resources; Employee Relationship Management; Recruitment; Retention; Resignation and Termination; Labor; Working Conditions; Employment; Labor Unions; Wages; Law; Lawsuits and Litigation; Rights; Ethics; Values and Beliefs; Fairness; Organizations; Organizational Culture; Mission and Purpose; Social Psychology; Attitudes; Behavior; Conflict Management; Trust; Motivation and Incentives; Prejudice and Bias; Power and Influence; Information Technology; Internet and the Web; Information Infrastructure; Society; Social Issues; Culture; Civil Society or Community; Demographics; Diversity; Ethnicity; Gender; Race; Technology Industry; North and Central America; United States; California
Hsieh, Nien-hê, Amy Klopfenstein, and Sarah Mehta. "Culture at Google." Harvard Business School Case 320-050, March 2020. (Revised August 2020.)
- 15 Jun 2009
- Research & Ideas
GM: What Went Wrong and What’s Next
by allowing the government and General Motors to negotiate important deals with GM's unions and a majority of creditors, went a fair distance toward achieving a restructuring that would make it possible for GM to emerge as a viable... View Details
- 21 Feb 2023
- Research & Ideas
What's Missing from the Racial Equity Dialogue?
new but growing movement among employers to hire returning citizens. One good example is the Second Chance Business Coalition. This momentum has been bolstered by firms like JPMorgan Chase that are starting... View Details
Keywords: by Danielle Kost
- 09 Oct 2001
- Research & Ideas
Driven: How Human Nature Shapes Organizations
regard to the skill sets they have developed, this step will necessitate a one-to-one matching of skills and job requirements. As people with the needed skills and interests are selected for employment and as they further evolve their... View Details
Keywords: by Paul Lawrence & Nitin Nohria
- 26 Mar 2018
- Research & Ideas
To Motivate Employees, Give an Unexpected Bonus (or Penalty)
Gallani, an assistant professor in the Accounting and Management Unit at Harvard Business School. How much those systems spur employees, however, may depend on how fair employees perceive them to be. “We have a tendency to attribute... View Details
- 01 Nov 2019
- What Do You Think?
Should Non-Compete Clauses Be Abolished?
company has enough interest in the skill set that the individual brings in then they are limiting their talent pool when someone declines due to the NCA.” Edward Sixt contributed this argument against NCAs: “ it is not just or fair to... View Details
Keywords: by James Heskett
- 03 Oct 2007
- Research & Ideas
Dealing with the ‘Irrational’ Negotiator
they holding onto hidden interests? According to Deepak Malhotra and Max H. Bazerman, chances are the main hurdle to smooth negotiation is behind 1 of these 3 questions. When you label someone "irrational," you limit your own... View Details
Keywords: by Deepak Malhotra & Max H. Bazerman
- 16 Mar 2020
- Research & Ideas
How the Coronavirus Is Already Rewriting the Future of Business
a Google doc or Slack. This is how virtual companies work. If you and I are working as a team, I can work in a Google doc and explain what I’ve done, and you can wake up in a different time zone or city, open it up, and see the work I’ve done. There’s less View Details
Keywords: by Dina Gerdeman
- 19 Mar 2012
- HBS Case
HBS Cases: Overcoming the Stress of ‘Englishnization’
This takes years to achieve." The problem is that teaching non-English speakers a new language risks drops in productivity, causes some employees to lose status, and can engender belief that they aren't as effective in their second tongue—all significant hurdles... View Details
Keywords: by Kim Girard
- 04 Jun 2018
- What Do You Think?
Are There Conditions Under Which Directors Should Consider Hiring a CEO Fired Elsewhere for Inappropriate Behavior?
circumstances under which such a hire might be made. Michael E opined, “I don’t believe you can generalize across the breadth of potential situations all people deserve second chances under appropriate conditions as difficult as it may... View Details
Keywords: by James Heskett
- 23 May 2012
- Research & Ideas
Five Ways to Make Your Company More Innovative
developed an innovation fair in which every unit could show off its most promising new concepts. I was privileged to judge the first one with the then CEO, where we gave an award to the legal department for its ethics program, featuring a... View Details
- 20 Mar 2000
- Research & Ideas
Incubators: The New Venture Capitalists?
kicking off a panel discussion at Cyberposium 2000. "But I think it's fair to characterize the incubator space as rather a sleepy one." Until now, that is. Once largely the domain of universities and public economic development... View Details
Keywords: by Kenneth Liss
- January 2021 (Revised April 2022)
- Case
Best Buy's Corie Barry: Confronting the COVID-19 Pandemic
By: William W. George and Amram Migdal
This case examines the leadership of Corie Barry, the new CEO of Best Buy, with a focus on actions the company took in 2020 to adapt to the COVID-19 pandemic. The case includes a history of Best Buy’s strategy and leadership, including the transitions between the... View Details
Keywords: COVID-19 Pandemic; Change; Disruption; Volatility; Communication; Competency and Skills; Customers; Decision Making; Ethics; Fairness; Moral Sensibility; Values and Beliefs; Finance; Cash Flow; Financial Condition; Financial Liquidity; Goods and Commodities; Corporate Governance; Health Pandemics; Human Resources; Executive Compensation; Employees; Employee Relationship Management; Resignation and Termination; Retention; Selection and Staffing; Innovation and Invention; Jobs and Positions; Job Cuts and Outsourcing; Job Design and Levels; Job Interviews; Job Offer; Labor; Employment; Human Capital; Working Conditions; Law; Leadership; Leadership Development; Leadership Style; Management; Business or Company Management; Crisis Management; Growth and Development Strategy; Management Practices and Processes; Management Style; Management Succession; Management Systems; Management Teams; Risk Management; Operations; Distribution; Order Taking and Fulfillment; Logistics; Service Delivery; Service Operations; Supply Chain; Organizations; Corporate Social Responsibility and Impact; Organizational Change and Adaptation; Outcome or Result; Personal Development and Career; Retirement; Work-Life Balance; Planning; Strategic Planning; Problems and Challenges; Relationships; Business and Community Relations; Labor and Management Relations; Risk and Uncertainty; Safety; Science; Strategy; Retail Industry; North and Central America; United States; Minnesota
George, William W., and Amram Migdal. "Best Buy's Corie Barry: Confronting the COVID-19 Pandemic." Harvard Business School Case 321-073, January 2021. (Revised April 2022.)
- 14 Jul 2020
- Research & Ideas
Restarting Under Uncertainty: Managerial Experiences from Around the World
ChiSuper and return to their original employers with three-day’s notice. At one point during the pandemic, ChiSuper had more than 1,000 employees from catering companies who were allocated to different units such as logistic centers, food... View Details
- September 2020
- Case
Uber at a Crossroads (2017)
By: Ramon Casadesus-Masanell and Karen Elterman
This case describes the history of Uber, its business model—including the ways it differed from that of the traditional taxi industry—and its competition with Lyft. The case is set in 2017, a year in which Uber was plagued by even more scandals than usual, though its... View Details
Keywords: Business Startups; Business Model; Customer Satisfaction; Fairness; Values and Beliefs; Price; Profit; Revenue; Investment; Government Legislation; Business History; Compensation and Benefits; Resignation and Termination; Employment; Wages; Lawfulness; Leadership Style; Leading Change; Management Style; Market Entry and Exit; Digital Platforms; Product Design; Organizational Culture; Problems and Challenges; Attitudes; Strategy; Competitive Strategy; Expansion; Transportation Networks; Mobile and Wireless Technology; Valuation; Transportation Industry; Technology Industry; United States
Casadesus-Masanell, Ramon, and Karen Elterman. "Uber at a Crossroads (2017)." Harvard Business School Case 721-376, September 2020.
- April 2019 (Revised March 2020)
- Case
Handy: The Future of Work? (A)
By: Nien-hê Hsieh and Kieron Stopforth
Witnessing numerous lawsuits alleging that online platform companies misclassified workers as contractors when they were actually employees, Handy’s founders faced a series of decisions. Handy was an online platform business that enabled customers to book appointments... View Details
Keywords: Employment; Working Conditions; Entrepreneurship; Compensation and Benefits; Internet and the Web; Ethics; Fairness; Service Industry; United States
Hsieh, Nien-hê, and Kieron Stopforth. "Handy: The Future of Work? (A)." Harvard Business School Case 319-103, April 2019. (Revised March 2020.)
- 08 Feb 2018
- Op-Ed
What’s Missing From the Debate About Trump’s Tax Plan
those who claim them, while cuts to mortgage interest and state and local tax deductions can be seen as efforts to get the government out of the business of distorting prices. “Discussing values gives the country the opportunity to choose a policy that stands some... View Details
Keywords: by Matthew Weinzierl