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  • All HBS Web  (4,694)
    • People  (13)
    • News  (1,208)
    • Research  (2,177)
    • Events  (19)
    • Multimedia  (72)
  • Faculty Publications  (1,242)
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  • 16 Jun 2020
  • Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

engage them? How should firms adjust? What is clear in the COVID-deaccession is that this change in customer behavior is pushing firms into a new “directional reality.” Firms need to adapt to shifting customer wants by View Details
Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service
  • October 2017
  • Article

Progress In Interoperability: Measuring US Hospitals' Engagement In Sharing Patient Data

By: A Jay Holmgren, Vaishali Patel and Julia Adler-Milstein
Achieving an interoperable health care system remains a top US policy priority. Despite substantial efforts to encourage interoperability, the first set of national data in 2014 suggested that hospitals’ engagement levels were low. With 2015 data now available, we... View Details
Keywords: Health; Technology; Electronic Health Records; Health Care and Treatment; Data and Data Sets; Technology Networks; Policy; United States
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Holmgren, A Jay, Vaishali Patel, and Julia Adler-Milstein. "Progress In Interoperability: Measuring US Hospitals' Engagement In Sharing Patient Data." Health Affairs 36, no. 10 (October 2017): 1820–1827.
  • October 2021 (Revised May 2023)
  • Case

Engine No.1: An Impact Investing Firm Engages with ExxonMobil

By: Mark Kramer, Shawn Cole, Vikram S. Gandhi and T. Robert Zochowski
ExxonMobil, the world's fifth largest source of carbon emissions, remained committed to aggressively expanding its oil & gas business despite global warming. During the COVID pandemic this strategy resulted in massive losses as the price and demand for oil declined. ... View Details
Keywords: Carbon Emissions; Global Warming; Impact Investment Funds; Hedge Fund Activism; Leadership Development; Business Model; Renewable Energy; Resource Allocation; Decision Choices and Conditions; Governing and Advisory Boards
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Kramer, Mark, Shawn Cole, Vikram S. Gandhi, and T. Robert Zochowski. "Engine No. 1: An Impact Investing Firm Engages with ExxonMobil." Harvard Business School Case 222-028, October 2021. (Revised May 2023.)
  • Web

HBS Engagement Across the Region - Global Activities 2020

Asia Pacific HBS Engagement Across the Region Since establishing the Asia-Pacific Research Center as its first international research outpost in 1999, HBS has continued to increase its presence globally to assist with faculty research and... View Details
  • August 28, 2018
  • Article

Maintaining Trust When Agents Can Engage in Self-deception

By: Andres Babino, Hernan A. Makse, Rafael Di Tella and Mariano Sigman
The coexistence of cooperation and selfish instincts is a remarkable characteristic of humans. Psychological research has unveiled the cognitive mechanisms behind self-deception. Two important findings are that a higher ambiguity about others’ social preferences leads... View Details
Keywords: Behavioral Economics; Cognitive Neuroscience; Corruption; Cooperation; Self-deception; Trust; Behavior
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Babino, Andres, Hernan A. Makse, Rafael Di Tella, and Mariano Sigman. "Maintaining Trust When Agents Can Engage in Self-deception." Proceedings of the National Academy of Sciences 115, no. 35 (August 28, 2018): 8728–8733.
  • 06 Feb 2014
  • News

PSUs could be engaged in CSR more productively

  • April 2012
  • Article

The Question of IFRS Adoption: A Very Long Engagement

By: Karthik Ramanna and Ross L. Watts
Keywords: Accounting Standards; Political Economy; International Accounting; International Relations
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Ramanna, Karthik. "The Question of IFRS Adoption: A Very Long Engagement." CPA Journal 82, no. 4 (April 2012).
  • Research Summary

Engaging supply chains in climate change and sustainability issues

This research aims to develop a better understanding of the dynamics between supply chain partners in issues regarding climate change and sustainability.  I am particularly interested in better understanding factors that motivate suppliers to share climate change... View Details
  • December 2006 (Revised December 2007)
  • Case

The Convention on Biological Diversity: Engaging the Private Sector

By: David E. Bell and Mary L. Shelman
The Convention on Biological Diversity (CBD) was a U.N. treaty that by 2006 had been signed by virtually every country in the world except for the United States. The treaty established three main goals: the conservation of biological diversity, the sustainable use of... View Details
Keywords: Agribusiness; Private Sector; Business and Community Relations; Business and Government Relations; Genetics; Environmental Sustainability
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Bell, David E., and Mary L. Shelman. "The Convention on Biological Diversity: Engaging the Private Sector." Harvard Business School Case 507-020, December 2006. (Revised December 2007.)
  • 23 Aug 2011
  • News

How to Stay Engaged (and Employed?) in a Downturn

  • 07 Sep 2022
  • Podcast

How Environmental Defense Fund Engages Companies on Climate Policy

Victoria Mills, Managing Director of Environmental Defense Fund’s EDF+Biz program discusses how some companies are starting to advocate for more stringent climate policies as they see climate change affecting their operations, supply chains, and communities. She also... View Details
  • 2021
  • Book

The Engaged Scholar: Expanding the Impact of Academic Research in Today’s World

By: Andrew J. Hoffman
Society and democracy are ever threatened by the fall of fact. Rigorous analysis of facts, the hard boundary between truth and opinion, and fidelity to reputable sources of factual information are all in alarming decline. A 2018 report published by the RAND Corporation... View Details
Keywords: Higher Education; Information; Civil Society or Community
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Hoffman, Andrew J. The Engaged Scholar: Expanding the Impact of Academic Research in Today’s World. Stanford University Press, 2021. (Winner of the 2022 Responsible Research in Business Management Award.)
  • December 2021
  • Article

Left- and Right-Leaning News Organizations Use Negative Emotional Content and Elicit User Engagement Similarly

By: Andrea Bellovary, Nathaniel Young and Amit Goldenberg
Negativity has historically dominated news content; however, little research has examined how news organizations use affect on social media, where content is generally positive. In the current project we ask a few questions: Do news organizations on Twitter use... View Details
Keywords: Negative Press; Twitter; Political Affiliation; Affect; News; Media; Internet and the Web; Emotions; Perspective; Social Media
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Bellovary, Andrea, Nathaniel Young, and Amit Goldenberg. "Left- and Right-Leaning News Organizations Use Negative Emotional Content and Elicit User Engagement Similarly." Affective Science 2, no. 4 (December 2021): 391–396.
  • July–August 2021
  • Article

Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government

By: Ryan W. Buell, Ethan Porter and Michael I. Norton
Problem definition: As trust in government reaches historic lows, frustration with government performance approaches record highs. Academic/practical relevance: We propose that in co-productive settings like government services, peoples’ trust and... View Details
Keywords: Government Services; Behavioral Operations; Operational Transparency; Government Administration; Service Operations; Programs; Perception; Attitudes; Behavior; Trust
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Buell, Ryan W., Ethan Porter, and Michael I. Norton. "Surfacing the Submerged State: Operational Transparency Increases Trust in and Engagement with Government." Manufacturing & Service Operations Management 23, no. 4 (July–August 2021): 781–802.
  • June 16, 2020
  • Article

Your Customers Have Changed. Here's How to Engage Them Again.

By: Rohit Deshpandé, Ofer Mintz and Imran S. Currim
The coronavirus makes your customers less able and less willing to spend than before. How should you re-engage with them? Advice from Rohit Deshpandé and colleagues. View Details
Keywords: COVID-19; Health Pandemics; Situation or Environment; Customer Relationship Management
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Deshpandé, Rohit, Ofer Mintz, and Imran S. Currim. "Your Customers Have Changed. Here's How to Engage Them Again." Harvard Business School Working Knowledge (June 16, 2020).
  • 2013
  • Report

Developmental Readiness and Mindful Engagement in the Singapore Public Service

By: D. Scott DeRue and Christopher G. Myers
Keywords: Leadership; Leadership Development And Career Planning; Leadership Development; Public Administration Industry; Singapore; Asia
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DeRue, D. Scott, and Christopher G. Myers. "Developmental Readiness and Mindful Engagement in the Singapore Public Service." Report, Civil Service College, Singapore, 2013.
  • March 2024
  • Supplement

Engaging the Nationwide Workforce: What Nationwide Did and Its Impact

By: Ethan Bernstein
Supplement to HBS Case No. 420-036. View Details
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Bernstein, Ethan. "Engaging the Nationwide Workforce: What Nationwide Did and Its Impact." Harvard Business School Multimedia/Video Supplement 424-706, March 2024.
  • 13 Sep 2020
  • News

Digital Echo Chambers for Political Engagement with Laura Jakli Ph.D.

  • 11 Aug 2020
  • News

Your Customers Have Changed. Here's How To Engage Them Again.

  • 18 Oct 2011
  • News

Business must Engage in Battle for Hearts and Minds

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