Empowerment - Publications - Faculty & Research

17 May 2016
First Look

May 17, 2016

industries and geographies, this collection provides students with an appreciation for the importance of consumer empowerment and consumer behavior in shaping both health and corporate outcomes. Publisher's link: View Details

Keywords: Sean Silverthorne

04 Mar 2013
Working Paper Summaries

The Dirty Laundry of Employee Award Programs: Evidence from the Field

Keywords: by Timothy Gubler, Ian Larkin & Lamar Pierce; Service

February 2022
Case

Cleveland Clinic Abu Dhabi (Abridged)

By: Linda A. Hill and Emily Tedards

In 2006, the Cleveland Clinic and Mubadala Investment Company partnered with a bold ambition to deliver world class healthcare in the United Arab Emirates. In 2015, after nearly a decade of planning and construction, Cleveland Clinic Abu Dhabi opened its doors. By... View Details

Keywords: Organization Behavior; Culture; Alignment; Organizational Effectiveness; Purpose; Impact; Leadership Development; Diversity; Collaboration; Co-creation; Learning Organizations; Empowerment; Teams; Team Dynamics; Teamwork; Team Effectiveness; Trust; Talent; Talent Development And Retention; Psychological Safety; Organizational Evolution; Coaching; Board; Analytics; Innovation; Data; Data Visualization; Digital Technology; Digital; Customer Experience; Experimentation; Change Management; Data-driven Decision-making; Debates; Ecosystem; Partnership; Telemedicine; Sustainability; Global Organizations; Local; Hospital; Healthcare; United Arab Emirates; Health Care and Treatment; Partners and Partnerships; Globalization; Quality; Organizational Culture; Mission and Purpose; Innovation and Management; Information Technology; Joint Ventures; Leadership; Performance Effectiveness; Abu Dhabi; United Arab Emirates

Citation

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14 May 2013
First Look

First Look: May 14

U.S. State Department As U.S. Secretary of State, Hillary Rodham Clinton acted on a long-standing interest in public-private partnerships to elevate and activate an Office of Global Partnerships reporting directly to her. One major initiative that also addressed her... View Details

Keywords: Sean Silverthorne

Research Summary

The Role of Information Technology in the Provision of Services

By: James I. Cash

James I. Cash, Jr. is exploring the role of information technology in service management. Specifically, he is studying the implications of the ubiquity of information technology at three levels in service-providing organizations. (In the United States today, service... View Details

Article

Buyer-Initiated vs. Seller-Initiated Information Revelation

Sales presentations are the core of the selling process where salespeople provide information to prospects. One challenge is that the amount of information available to be potentially communicated may exceed salespeople's ability to communicate or customers' ability to... View Details

Keywords: Information; Quality; Marketing Communications; Game Theory; Sales

Citation

19 Dec 2023
Research & Ideas

$15 Billion in Five Years: What Data Tells Us About MacKenzie Scott’s Philanthropy

real people face-to-face at bedsides and tables, in prisons and courtrooms and classrooms, on streets and hospital wards and hotlines and frontlines of all types and sizes, day after day after day.” We also know that she believes that the collective View Details

Keywords: by Matthew Lee, Brian Trelstad, and Ethan Tran

17 Mar 2009
First Look

First Look: March 17, 2009

Working PapersFemale Empowerment: Impact of a Commitment Savings Product in the Philippines Authors:Nava Ashraf, Dean Karlan, and Wesley Yin Abstract Female 'empowerment' has increasingly become a policy goal, both as an end to itself and as a means to achieving... View Details

Keywords: Martha Lagace

23 Jun 2023
HBS Case

This Company Lets Employees Take Charge—Even with Life and Death Decisions

about anything, even if it could be controversial,” Sandino says. How to think like a self-managed team Sandino and Bernstein, who study structured empowerment and self-managed teams, respectively, say three factors make the... View Details

Keywords: by Annelena Lobb; Health

14 May 2018
Research & Ideas

Amazon vs. Whole Foods: When Cultures Collide

Campbell. “It’s a story about what the limits are to scaling this high-empowerment model, and what are the limits to a model where it’s all about standardization and data.” A model of empowerment For decades after its founding in 1980,... View Details

Keywords: by Michael Blanding; Food & Beverage

Research Summary

Management Control Systems in Multiunit Companies

By: Tatiana Sandino

Professor Sandino conducts research on early-stage multiunit companies that introduce management control systems to help maintain operations, as well as company culture, as they grow, but also to enable adaptation to the different markets that they serve. Building... View Details

10 Feb 2021
Research & Ideas

Has #MeToo Changed How Hollywood Hires?

importance of having women in senior positions with decision-making latitude and empowerment to enact change,” Zhang says. It could be that women are more likely to hire women because issues highlighted by #MeToo “resonate more with... View Details

Keywords: by Rachel Layne; Media & Broadcasting

26 Apr 2022
Book

What Does Your Business Stand For? Why Building Trust Starts with Purpose

that empowerment and collaboration are not just aspirations but achieved reality. Purpose goes from being a slogan to a set of lived principles. In the video below, Starbucks CEO Kevin Johnson explains the enormous challenge he faced in... View Details

Keywords: by Ranjay Gulati

16 Dec 2019
Research & Ideas

Taking on the Taboos That Keep Women Out of India's Workforce

work less.” Empowerment through financial access Conducted in partnership with state and bank authorities, the study, which took place from 2013 to 2017, looked at 5,851 married couples in 197 villages in the northern India state of... View Details

Keywords: by Julia Hanna

22 Oct 2007
Research & Ideas

Bringing ‘Lean’ Principles to Service Industries

is true in software, where you have the added benefit of being able to give some of your work to a computer, which can process it more reliably and quickly than a human." More time, coupled with a better understanding of the different moving parts of a project,... View Details

Keywords: by Julia Hanna; Computer

16 Mar 2020
Research & Ideas

How the Coronavirus Is Already Rewriting the Future of Business

not simply time spent. Empowerment of people at lower levels to make quick decisions. Broad purpose. An emphasis on mission and values that drive the company and how employees can contribute. One way to accomplish both "outside the... View Details

Keywords: by Dina Gerdeman

17 Oct 2022
Research & Ideas

Why Quiet Quitters Need More Than Money to Re-Engage

can reduce feelings of anxiety and isolation and replace them with feelings of empowerment and connectedness, the authors write. That, in turn, benefits both workers and companies. “If we focus on how, at the micro level, we can restore a... View Details

Keywords: by Michael Blanding

15 Dec 2003
Research & Ideas

The New Global Business Manager

moving that you can't haul all the information to the top for someone to make all those calls. In a world that's moving in nanoseconds, empowerment is driving more strategic decisions down to people who are closest to the customers,... View Details

Keywords: by Cynthia Churchwell

06 Aug 2019
Cold Call Podcast

Super Bowl Ads Sell Products, but Do They Sell Brands?

by these smart devices. There was another theme around women's empowerment, right? I think the women's empowerment theme will quite possibly resonate into the next Super Bowl. Kenny: We have time for one more question, folks. Speaker 4:... View Details

Keywords: Advertising; Sports; Entertainment & Recreation; Media & Broadcasting

17 Sep 2001
Research & Ideas

Let Customers Call the Shots

What is consumer empowerment and what does it mean for you as an executive? HBS professor Luc Wathieu outlined his views in the following e-mail interview with HBS Working Knowledge senior editor Martha Lagace.Lagace: In your paper you... View Details

Keywords: by Martha Lagace

Publications