Emotional Experience Of Leaders - Publications - Faculty & Research

16 Aug 2019
Video

Unleashing courage in tomorrow’s leaders

Research Summary

Overview

Professor Brooks studies the psychology of conversation and emotion—topics at the intersection of how people think, feel, and interact. From pitching ideas to seeking advice, from asking questions to giving compliments, from talking about (or hiding) our feelings and... View Details

Keywords: Anxiety; Emotion; Emotion Regulation; Reappraisal; Negotiation; Trust; Performance

29 Apr 2022
News

The New Meaning Of CTO: Why Leaders Should Strive To Be The Chief Trust Officer

01 Feb 2001
News

What Makes a Good Leader

Richard P. Chapman Professor of Business Administration Recent book: The Arc of Ambition: Defining the Leadership Journey Chair: Organizational Behavior Unit Intrigued by: "Emotional intelligence. View Details

Keywords: Management

2016
Article

Buying to Blunt Negative Feelings: Materialistic Escape from the Self

By: Grant Edward Donnelly, Masha Ksendzova, Ryan Howell, Kathleen Vohs and Roy F. Baumeister

We propose that escape theory, which describes how individuals seek to free themselves from aversive states of self-awareness, helps explain key patterns of materialistic people’s behavior. As predicted by escape theory, materialistic individuals may feel dissatisfied... View Details

Keywords: Materialism; Escape; Self; Negative Emotions; Self-awareness; Emotions; Consumer Behavior; Identity; Motivation and Incentives

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2021
Working Paper

T-Shaped Managers—One Size Does Not Fit All: Exploratory Study from the Military

By: Hise O. Gibson

People are an organization’s most important resource. Managers who are collaborative and innovative ensure that organizations remain competitive. This type of manager has been referred to as a T-shaped manager. “T” given that the vertical portion represents the depth... View Details

Keywords: T-shaped Management; Leader Development; Talent Management; Leadership Style; Leadership Development; Management Skills; Talent and Talent Management

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01 Jun 2015
News

Learning from Global Immersion Experiences

of Business Administration The wisdom of the Turkish proverb, “A tribulation is better than a hundred warnings,” was not lost on the HBS students who traveled to Istanbul this year as part View Details

07 Apr 2003
Research & Ideas

How the U.S. Army Develops Leaders

leader development in the Army. We saw professional identity as having the same type of conceptual promise at the individual level as organizational culture has at the unit level. Q: The Army has a "Be,... View Details

Keywords: by Martha Lagace

January 2025
Case

Reimagining the Employee Experience at the LEGO Group

By: Amy Edmondson, Mark Mortensen and Elisabeth Powell

In 2024, the LEGO Group faced a decision about the future of LEGO’s Benefits Experience Strategy and the “Best of Both” remote/hybrid work policy. With over 28,500 employees spanning global hubs, retail stores, and manufacturing plants, LEGO leaders had to consider... View Details

Keywords: Leadership; Employee Relationship Management; Europe

Citation

Educators

12 Oct 2022
Video

Mike Luca: The Role Experiments Play in Addressing Discrimination

18 Sep 2019
Blog Post

Video: Unleashing courage in tomorrow’s leaders

Abby Falik (MBA 2008), founder and CEO of Global Citizen Year, is rethinking the traditional gap-year experience for high school graduates. In ten years, Global Citizen Year has supported nearly 1,000... View Details

July 2022
Teaching Note

Arçelik (A), (B): From a Dealer Network to an Omnichannel Experience

By: Ayelet Israeli, Fares Khrais and Menna Hassan

Arçelik Turkey, the country’s market leader in household appliances, was at an omnichannel crossroads in January 2020. Arçelik was a B2B player utilizing a dealership network with an umbrella of brands and had one of the largest brick-and-mortar store networks in... View Details

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20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

ho-hum and quickly forgotten? Stefan Thomke, the William Barclay Harding Professor of Business Administration at Harvard Business School, explains that “the difference has less to do with catchy marketing and everything to do with the... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

06 Jun 2011
Research & Ideas

Why Leaders Lose Their Way

important issues. Values-centered Leadership Leading is high stress work. There is no way to avoid the constant challenges of being responsible for people, organizations, outcomes, and uncertainties in the environment. View Details

Keywords: by Bill George

25 Oct 2012
Research & Ideas

Developing the Global Leader

be intelligent. But they'll also need to have a high level of cultural and emotional intelligence." According to George, additional characteristics of a successful global... View Details

Keywords: by Julia Hanna

14 Jul 2020
Research & Ideas

Restarting Under Uncertainty: Managerial Experiences from Around the World

considered essential? How could employees’ safety be guaranteed? And, most recently, how can businesses preserve financial viability in the face of rapidly declining demand for products and services? The View Details

Keywords: by Raffaella Sadun, Andrea Bertoni, Alexia Delfino, Giovanni Fassio, and Mariapaola Testa

15 Dec 2003
Research & Ideas

Women Leaders and Organizational Change

concerns—who might be interested in collaborating to make change. Then together, explore how existing work practices may compromise both equity and effectiveness; design small, local experiments to change these practices; monitor the... View Details

Keywords: by Mallory Stark