Publications

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July 2006
Background Note

Out of Frame: The Coming Digital Disruption of Hollywood

By: Stephen P. Bradley, Brian DeLacey and Reed Martin

The record opening of the Pirates of the Caribbean: Dead Man's Chest, starring Johnny Depp, had finally provided the industry with incontrovertible proof that it was still possible to draw massive audiences to movie theaters. Grossing $136 million during its opening... View Details

Keywords: Disruption; Internet and the Web; Technology Adoption; Mobile and Wireless Technology; Film Entertainment; Revenue; Entertainment and Recreation Industry; United States

21 Sep 2016
Blog Post

How HBS Changed My Life

world. Then I met Harvard Business School. Today I want to talk about how the institution has changed my life in three tangible ways. 1. Confidence – While at HBS, I went through hundreds of case studies where I had to put myself in the... View Details

Program

Leading Change and Organizational Renewal

agent of corporate change and organizational renewal. Details Drive the changes your organization needs to thrive Anticipate, evaluate, and proactively respond to external shifts Analyze View Details

May 2002
Article

Disruptive Change: When Trying Harder Is Part of the Problem

By: Clark Gilbert and Joseph L. Bower

Keywords: Disruption; Change; Problems and Challenges

January 2018 (Revised May 2018)
Case

AT&T Managing Technological Change and the Future of Telephone Operators in the 20th Century

By: Daniel P. Gross and William R. Kerr

By the 1930s, AT&T dominated the American phone industry, serving 10 million telephones and employing over 100,000 switchboard operators. But beginning in the mid-1910s, the company began changing from manually operated switchboards to mechanical switching systems that... View Details

Keywords: AT＆T; Bell Telephone; Phone Lines; Phone Operators; Mechanical Switching; Layoffs; Technological Change; Transition; History; Innovation and Invention; Technological Innovation; Information Technology; Disruption; Change Management; Communications Industry; Telecommunications Industry; United States

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March 2025
Case

The Changing Climate on Wall Street

By: Clayton S. Rose, Maxim Pike Harrell and Michael Norris

Increasing and conflicting regulatory requirements and political pressures regarding climate change tested the leaders of U.S. financial institutions, as they struggled to determine how best to comply while managing their business and its risks. In October 2024,... View Details

September 2006 (Revised January 2007)
Background Note

Where to Get Your News and Information: The Digital Disruption

By: Stephen P. Bradley and Nancy Bartlett

What is the response by traditional news and information deliverers (newspapers and television networks) to declining audiences as media consumption moves to the digital medium? Provides a view of the news industry in mid-2006 and discusses the impact of an... View Details

Keywords: News; Media; Emerging Markets; Internet and the Web; Disruption; Perspective; Advertising; Journalism and News Industry

spring 2002
Article

Foundations for Growth: How to Identify and Build Disruptive New Businesses

By: Clayton M. Christensen, Mark W. Johnson and Darrell K. Rigby

Keywords: Growth and Development; Disruption; Business Ventures

20 Sep 2017
Research & Ideas

The Three Types of Leaders Who Create Radical Change

agitator, the innovator, and the orchestrator. Any successful pathway to societal change requires all three, as Battilana explains in the article Should You Agitate, Innovate, or Orchestrate? Understanding the Roles You Can Play in a... View Details

Keywords: by Carmen Nobel

January–February 2022
Article

Operational Disruptions, Firm Risk, and Control Systems

By: William Schmidt and Ananth Raman

Operational disruptions can impact a firm's risk, which manifests in a host of operational issues, including a higher holding cost for inventory, a higher financing cost for capacity expansion, and a higher perception of the firm's risk among its supply chain partners.... View Details

Keywords: Operational Risk; Operational Disruptions; Information Asymmetry; Control Systems; Operations; Disruption; Risk Management

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May 2018
Teaching Note

AT&T: Managing Technological Change and the Future of Telephone Operators in the 20th Century

By: Daniel P. Gross and William R. Kerr

Teaching Note for HBS No. 718-486. View Details

Keywords: AT＆T; Bell Telephone; Phone Lines; Phone Operators; Mechanical Switching; Layoffs; Technological Change; Transition; History; Innovation and Invention; Technological Innovation; Information Technology; Disruption; Change Management; Communications Industry; Telecommunications Industry; United States

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Web

IFC: Silicon Valley; Disrupting Silicon Valley with AI - Course Catalog

auditing is not permitted) Course Overview Twenty-five years ago, the Internet changed the landscape of the tech sector. Nearly every category incumbent across B2B and B2C was disrupted by Internet-first... View Details

August 2011 (Revised August 2012)
Case

JetBlue Airways: Deicing at Logan Airport

By: Douglas Fearing and Robert S. Huckman

The case explores a deicing capacity expansion decision made by JetBlue at Boston Logan International Airport in the summer of 2010. The need for capacity expansion was driven by significant challenges faced during the previous winter combined with substantial... View Details

Keywords: Operational Disruptions; Strategic Planning; Disruption; Cost vs Benefits; Air Transportation; Service Operations; Logistics; Operations; Air Transportation Industry; Boston

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spring 1998
Article

Disruptive Technologies: A Credible Threat to Leading Programs in Continuing Medical Education?

By: Clayton M. Christensen and Elizabeth G Armstrong

Keywords: Disruption; Technology; Programs; Health; Education