Publications

2004
Book

Diamonds Are Forever, Computers Are Not: Economic And Strategic Management in Computing Markets

November 1990 (Revised November 1991)
Case

Apple Computer (B): Managing Morale and Corporate Culture

Explores how the human resource function at Apple Computer can best support the company's strategy. Analyzes the culture and morale at Apple. Apple has a very unique culture. Moreover, morale within the company is at a low. The culture is powerful in aiding the company... View Details

Keywords: Attitudes; Organizational Culture; Employees; Business Strategy; Computer Industry; United States

March 2007 (Revised August 2007)
Supplement

Dell Computers (B): The Transition

By: Frances X. Frei and Christine van Keuren

The case presents the outcome of the (A) case and explores challenges in the PC industry up to early 2007. Michael Dell's return as CEO is also discussed. View Details

Keywords: Customer Relationship Management; Managerial Roles; Service Delivery; Service Operations; Hardware; Technology Industry

Research Summary

The new property: computational property, intellectual property, and cyberspace

The objective of this project is to design ownership regimes for property located in cyberspace, such as websites, links for e-travel, applets that run on distant processors, and other related computational species. The driving assumption of the project is that the... View Details

November–December 1973
Article

How to Control the Computer Resource

By: J. Dearden and R. L. Nolan

Keywords: Technology

Article

Cloud Computing is No Pipe Dream

By: Jeffrey F. Rayport

Keywords: Technology; Digital; Services; Strategy; Internet and the Web; Marketing

Read Now

September 2007 (Revised November 2007)
Supplement

Leasing Computers at Persistent Learning (CW)

June 1985
Background Note

Computing and Analyzing Earnings per Share

By: David F. Hawkins

Keywords: Profit

April 1981 (Revised November 1984)
Case

Computer Devices, Inc.: Selling Intelligent Terminals

2012
Article

A Study of Economic Impact of Cloud Computing

By: Marco Iansiti and Gregory L. Richards

In this paper we find that advances in cloud computing likely will extend the IT induced economic growth in developed economies and foster growth in economies where IT penetration is not yet fully mature. We conclude that governments should work together to take... View Details

Keywords: Globalized Economies and Regions; Internet and the Web; Information Technology; Economic Growth; Cooperation; Government and Politics; Innovation and Invention; Information Technology Industry; Public Administration Industry

June 2011
Case

Trouble in Islandia; Computer Associates 2001 - 2004

By: Jay W. Lorsch and Melissa Barton

The Board of Directors of Computer Associates deals with pressure from the U.S. Department of Justice as its members try to gain better insight into the accounting practices of the company's top management team. View Details

Keywords: Problems and Challenges; Corporate Governance; Management Teams; Ethics; Practice; Florida; United States

January 2014 (Revised May 2014)
Case

Tech Mahindra and the Acquisition of Satyam Computers (A)

By: Srikant M. Datar, Anjali Raina and Namrata Arora

Set in 2008, the case details Tech Mahindra, an information technology (IT) company within the Mahindra Group, an Indian multi-industry company with a diverse stable of businesses including automotives, farm equipment, and financial services, and its decision to... View Details

Keywords: Acquisition; Corporate Governance; Computer Industry; India

07 Apr 2017
Working Paper Summaries

Explaining the Vertical-to-Horizontal Transition in the Computer Industry

Keywords: by Carliss Baldwin; Computer

March 2015
Case

Aarti Grover and CMS Computers

March 1987 (Revised May 1992)
Teaching Note

Computers in Medicine, Teaching Note

By: Regina E. Herzlinger

Keywords: Hardware; Health

December 1981 (Revised October 1985)
Case

Computer Retailing at Macy's California

By: Hirotaka Takeuchi

Keywords: Technological Innovation; Marketing; Retail Industry; California

January/February 1974
Article

Assessing Computer Costs and Benefits

By: R. L. Nolan and Eric Knudsen

Keywords: Cost; Technology

April 1985 (Revised October 1988)
Case

Everest Computer (A): The Development of the SuperMOS Process

By: Kim B. Clark

The research and development lab at the semiconductor development and manufacturing facility of a computer systems manufacturer has embarked on a radically improved semiconductor manufacturing process for application in a new computer system. The case offers a detailed... View Details

Keywords: Factories, Labs, and Plants; Governance Controls; Production; Research and Development; Hardware; Semiconductor Industry