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  • September – October 2010
  • Article

The Effect of Product Variety and Inventory Levels on Retail Sales: A Longitudinal Study

By: Zeynep Ton and Ananth Raman
We examine the effects of product variety and inventory levels on store sales. Using four years of data from stores of a large retailer, we show that increases in product variety and inventory levels are both associated with higher sales. We also show that increasing... View Details
Keywords: Buildings and Facilities; Design; Logistics; Product; Quality; Sales; Retail Industry
Related
  • 02 Mar 2020
  • What Do You Think?

Are Candor, Humility, and Trust Making a Comeback?

safety in popular media increased nearly three-fold in a five-year period beginning in 2013. The presence of psychological safety, according to a number of research projects, favorably affects things such as employee engagement, employee... View Details
Keywords: by James Heskett
  • Forthcoming
  • Article

Serving with a Smile on Airbnb: Analyzing the Economic Returns and Behavioral Underpinnings of the Host’s Smile

By: Shunyuan Zhang, Elizabeth Friedman, Kannan Srinivasan, Ravi Dhar and Xupin Zhang
Non-informational cues, such as facial expressions, can significantly influence judgments and interpersonal impressions. While past research has explored how smiling affects business outcomes in offline or in-store contexts, relatively less is known about how smiling... View Details
Keywords: Sharing Economy; Airbnb; Image Feature Extraction; Machine Learning; Facial Expressions; Prejudice and Bias; Nonverbal Communication; E-commerce; Consumer Behavior; Perception
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  • Web

Working Groups, Upcoming Event, and Resources | About

closing, I want to stress that the safety and well-being of our community remains our highest priority. We work closely with the Harvard University Police Department as well as local, state, View Details
  • 30 Nov 2016
  • Op-Ed

Where Could More Regulation Help Small Businesses? Online Lending.

trends. Survey data, data from the Small Business Administration, and anecdotal information exist, but these are blunt tools, offering a limited snapshot of supply and demand, often with years of delay. Lack... View Details
Keywords: by Karen Mills and Brayden McCarthy; Financial Services
  • 2021
  • Working Paper

Elusive Safety: The New Geography of Capital Flows and Risk

By: Laura Alfaro, Ester Faia, Ruth Judson and Tim Schmidt-Eisenlohr
A confidential dataset with industry-level disaggregation of U.S. cross-border claims and liabilities, shows U.S. securities to be increasingly intermediated by tax-haven-financial-centers (THFC) and less regulated funds. These securities are risky, in... View Details
Keywords: Tax Havens; Financial Centers; Geography Of Flows; Profit Shifting; Tax Avoidance; Risk; Safe Assets; Hetergeneous Firms; Endogenous Entry; Endogenous Monitoring; Regulatory Arbitrage; Assets; Safety; Risk and Uncertainty; Capital; Global Range
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  • 12 Jul 2020
  • Research & Ideas

Solving COVID'S Mental Health Crisis

safety measures at its facilities, launched online resource centers for different populations affected by COVID-19 such as frontline workers, ramped up telemental health care, and created training programs... View Details
Keywords: by Howard Stevenson and Shirley Spence; Health
  • 01 Apr 1998
  • News

Microfinance's Big Payoff: Michael Chu and ACCION International

Michael Chu (MBA '76) is president and CEO of ACCION International, a private nonprofit corporation founded in 1961 and based in Somerville, Massachusetts. ACCION's affiliates in thirteen Latin American... View Details
  • 01 Dec 2001
  • News

Reaching Out

of the summer, Weenick recalls, one of HLW's program directors gradually began to use some of the "business-y" vocabulary she had introduced concerning issues of quality and efficiency. "It was instructive... View Details
Keywords: Garry Emmons and Julia Hanna; Health, Social Assistance
  • Web

Buy Now, Pay Later: Credit and Information Technology

as Xerox. D&B was also an early adopter of information technology when it came to computers. Innovations that were first seen primarily as a means of reducing costs would go on to expand the quality and... View Details
  • 02 Jun 2010
  • What Do You Think?

How Do You Weigh Strategy, Execution, and Culture in an Organization’s Success?

The questions are: If your organization's performance (operating income) = 100%, roughly what percentage is accounted for by the quality of the organization's strategy (clients we target; products, services View Details
Keywords: by Jim Heskett
  • February 1983 (Revised May 1984)
  • Case

Managing Product Safety: The Ford Pinto

Presents an accounting of Ford Motor Company's handling of a product safety controversy (1970-77) surrounding its Pinto subcompact car. May be used as part of a series, Managing Product Safety, that provides an opportunity to compare and contrast the social response... View Details
Keywords: Safety; Crisis Management; Product; Auto Industry; United States
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  • March 2016
  • Article

Highway to Success: The Impact of the Golden Quadrilateral Project for the Location and Performance of Indian Manufacturing

By: Ejaz Ghani, Arti Grover Goswami and William R. Kerr
We investigate the impact of the Golden Quadrilateral (GQ) highway project on the Indian organized manufacturing sector using enterprise data. The GQ project upgraded the quality and width of 5,846 km of roads in India. We use a difference-in-difference estimation... View Details
Keywords: Highways; Roads; India; Development; Manufacturing; Density; Rent; Infrastructure; Manufacturing Industry; India
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  • 08 May 2018
  • First Look

First Look at New Research and Ideas, May 8, 2018

unexpected networking opportunities, generating a tight community of German businesspeople in India. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=54465 How Scheduling Can Bias Quality Assessment: Evidence from Food... View Details
Keywords: Sean Silverthorne
  • Web

VBHCD Initiative - Institute For Strategy And Competitiveness

Value-Based Health Care Delivery Read more about Measuring Costs Action Research The Harvard Business School VBHCD team helps provider sites: Implement time-driven activity-based costing (TDABC) to measure costs over the full care cycle, View Details
  • Web

VBHCD Initiative - Institute For Strategy And Competitiveness

time-driven activity-based costing (TDABC) to measure costs over the full care cycle, and then identify cost savings while maintaining quality of care Facilitate process improvements identified through the... View Details
  • September 2012
  • Article

Food Choices of Minority and Low-Income Employees: A Cafeteria Intervention

By: Douglas E. Levy, Jason Riis, Lillian M. Sonnenberg, Susan J. Barraclough and Anne N. Thorndike

Background: Effective strategies are needed to address obesity, particularly among minority and low-income individuals.

Purpose: To test whether a two-phase point-of-purchase intervention improved food choices across racial, socioeconomic (job... View Details

Keywords: Working Conditions; Safety; Governing Rules, Regulations, and Reforms; Competitive Advantage; Cost
Related
  • 13 Jun 2017
  • First Look

First Look at New Research and Ideas, June 13

Business School Case 817-088 Hygeia Group: Delivering Quality Care in Nigeria Fola Laoye is the Group Managing Director of Hygeia Group, a Nigerian healthcare insurer and provider, View Details
Keywords: Sean Silverthorne
  • Forthcoming
  • Article

Regulatory Incentives for Innovation: The FDA's Breakthrough Therapy Designation

By: Amitabh Chandra, Jennifer Kao, Kathleen L. Miller and Ariel Dora Stern
Regulators of new products confront a tradeoff between speeding a product to market and collecting additional product quality information. The FDA's Breakthrough Therapy Designation (BTD) provides an opportunity to understand if regulators can use new policy to... View Details
Keywords: Innovation and Invention; Governing Rules, Regulations, and Reforms; Government Administration; Research and Development; Pharmaceutical Industry
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  • 25 Mar 2021
  • News

Alumni Honor Nitin Nohria and Support His Legacy

looks at how the company built a digital organization that leverages AI and other technologies to speed its operations, manage its processes, and ensure quality across... View Details