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  • January 2018 (Revised May 2018)
  • Case

AT&T Managing Technological Change and the Future of Telephone Operators in the 20th Century

By: Daniel P. Gross and William R. Kerr
By the 1930s, AT&T dominated the American phone industry, serving 10 million telephones and employing over 100,000 switchboard operators. But beginning in the mid-1910s, the company began changing from manually operated switchboards to mechanical switching systems that... View Details
Keywords: AT＆T; Bell Telephone; Phone Lines; Phone Operators; Mechanical Switching; Layoffs; Technological Change; Transition; History; Innovation and Invention; Technological Innovation; Information Technology; Disruption; Change Management; Communications Industry; Telecommunications Industry; United States
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  • 03 Jun 2020
  • Research & Ideas

Who Guarantees Your Workplace Is Safe for Return?

Here are key requirements to ask of any service provider offering to certify your work setting as a healthy building. These best practices apply for employers, employees, and customers alike. Our research over many decades in View Details
Keywords: by John Macomber and Joseph Allen; Real Estate
  • March 2025
  • Article

Does Communicating Measurable Diversity Goals Attract or Repel Historically Marginalized Job Applicants? Evidence from the Lab and Field

By: Erika L. Kirgios, Ike Silver and Edward H. Chang
Many organizations struggle to attract a demographically diverse workforce. How does adding a measurable goal to a public diversity commitment—for example, “We care about diversity” versus “We care about diversity and plan to hire at least one woman or racial minority... View Details
Keywords: Selection and Staffing; Recruitment; Diversity; Goals and Objectives; Communication Intention and Meaning; Behavior
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  • 15 Nov 2001
  • Research & Ideas

Five Questions for Paul Gompers and Josh Lerner

the venture capitalist will increasingly become a team player, coordinating the firm's resources to help portfolio firms. Q: What are the opportunities and challenges for international venture capital efforts? A: For its first fifty... View Details
Keywords: by Carol Elsen; Financial Services
  • 24 Sep 2014
  • Op-Ed

Stop Thinking of Climate Change as a Religious or Political Issue

You sometimes hear people say things like, "I believe in global warming" or "I don't believe in climate change." It seems odd to approach climate change in this way, as though it were a question of belief, like religion. Most of the time when we confront uncertainty in... View Details
Keywords: by Forest Reinhardt; Energy; Utilities
  • 01 Jun 1998
  • News

Short Takes

publications and technical journals revealed that firms in each country followed a distinctive, national pattern. U.S. companies used a tightly focused, project-based mode of View Details
Keywords: Orna Feldman and Caroline Chauncey
  • 13 Jan 2021
  • Research & Ideas

How 'Small C' Change Can Beat Large-Scale Rebuilding

German Soccer League over a season. Our research results show that leaders can reinvigorate a failing business using team members already in charge, and without large-scale change of direction. We observed that Small C retooling can... View Details
Keywords: by Boris Groysberg, Sascha L. Schmidt, and Sebastian Flegr; Sports
  • Web

Faculty - Institute For Strategy And Competitiveness

HBS ISC Resources Resources Video Courses Data Events & Presentations Frameworks News Publications Courses Faculty Faculty Michael Porter , chair of the Workshop, is the Bishop William Lawrence University Professor based at Harvard... View Details
  • 07 Feb 2022
  • Research & Ideas

Digital Transformation: A New Roadmap for Success

of them in the digital era. Without it, employees, especially Millennials and Gen Z talent, don’t find their work as meaningful. They don‘t develop the sense of belonging they need to collaborate and deliver... View Details
Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards
  • October 2019
  • Case

Kaspi.kz IPO

By: Victoria Ivashina and Esel Çekin
This case follows Kaspi.kz, a private equity (Baring Vostok) co-owned retail bank in Central Asia that evolved into a fintech, payments and e-commerce company. It provides insights into private equity financing, portfolio company management, and initial public offering... View Details
Keywords: Finance; Private Equity; Initial Public Offering; Organizational Change and Adaptation; Central Asia
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  • July 2003 (Revised December 2004)
  • Case

Sustainable Conservation--Where Next?

Sustainable Conservation (SusCon) is an environmental nonprofit in San Francisco that works collaboratively with the private and public sectors to achieve positive environmental change. The organization forms partnerships with industry and government agencies to devise... View Details
Keywords: Nonprofit Organizations; Cost vs Benefits; Expansion; Environmental Sustainability; San Francisco
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  • 20 Aug 2012
  • Research & Ideas

The Acquirers

When it comes to mergers and acquisitions, private equity firms are in high-stakes competition with public companies to identify takeover targets. During some M&A waves,... View Details
Keywords: by Kim Girard; Financial Services
  • 01 Dec 1998
  • News

Africa's Way

Communications Group) has secured $37 million in financing to support wireless communication programs in underdeveloped regions, including sub-Saharan Africa. "We are currently setting up voicemail through wireless public pay phones at... View Details
Keywords: Susan Young and Garry Emmons
  • Web

Patients - Institute For Strategy And Competitiveness

Insist providers provide their results with patients like you. Choose cost-effective health plan structures involving deductibles together with HSAs to save for future health care needs Seek a long-term relationship with a plan instead of plan churning Communicate... View Details
  • 14 Mar 2011
  • Research & Ideas

Water, Electricity, and Transportation: Preparing for the Population Boom

By 2050, the Earth's population will likely exceed 9 billion people, up 30 percent from 6.9 billion today, according to projections from both the US Census Bureau and the United Nations. What's more, the population in the world's cities is expected to increase by 3... View Details
Keywords: by Carmen Nobel
  • 01 Mar 2016
  • News

Alumni and Faculty Books for March 2016

private profit not come at the expense of consumer welfare. This book assembles 17 case studies at the intersection of business and public health to illustrate how each side... View Details
  • Web

Employers - Institute For Strategy And Competitiveness

collaborative efforts with other employers. They also can influence the way employees think about their health and health care. Employers can and should take a more active role in the care provided to their... View Details
  • 01 Jun 2022
  • Blog Post

Climate Stories Episode #6: Climate Change, Peacebuilding, and Business: Lise Grande and Dr. Teagan Blaine, USIP.

Climate Stories Episode #6: Climate Change, Peacebuilding, and Business: Lise Grande and Dr. Teagan Blaine, USIP. Climate Stories author Jacqueline Adams serves on the International Advisory Council of the... View Details

    Leemore S. Dafny

    Leemore Dafny is the Bruce V. Rauner Professor of Business Administration and the Mary Ellen Jay and Jeffrey Jay Fellow at the Harvard Business School, and Professor of Public Policy at the Harvard Kennedy School. Dafny is an applied microeconomist whose... View Details

    Keywords: health care
    • 15 Aug 2024
    • Op-Ed

    Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience

    or so-called “tabletop” exercises. Technology: Equip your organization with capabilities to trace and provide necessary information during investigations, facilitating quick View Details
    Keywords: by Hise Gibson and Anita Lynch