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February 2018
Article

Retention Futility: Targeting High-Risk Customers Might Be Ineffective.

Companies in a variety of sectors are increasingly managing customer churn proactively, generally by detecting customers at the highest risk of churning and targeting retention efforts towards them. While there is a vast literature on developing churn prediction models... View Details

Keywords: Retention/churn; Proactive Churn Management; Field Experiments; Heterogeneous Treatment Effect; Machine Learning; Customer Relationship Management; Risk Management

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Denial: Why Business Leaders Fail to Look Facts in the Face--And What to Do About It (March 2010)

Denial -- the unconscious belief that a certain fact is too terrible to face and therefore cannot be true -- has torpedoed many good businesses and more than a few great ones. It turns challenges into crises, and dilemmas into catastrophes. It is one of the greatest... View Details

13 Oct 2020
Blog Post

Turning a Moment into a Movement: How the Anti-Racism Fund Co-Founders are Fighting Racism and Encouraging Other Companies to Do Their Part

professionals wanted to do their part to make them the last. Starting the Anti-Racism Fund It was from these deep discussions around how they each could help solve a centuries old problem, once again brought to the forefront of national... View Details

2008
Working Paper

Do Legal Origins Have Persistent Effects Over Time? A Look at Law and Finance around the World c. 1900

By: Aldo Musacchio

How persistent are the effects of legal institutions adopted or inherited in the distant past? A substantial literature argues that legal origins have persistent effects that explain clear differences in investor protections and financial development around the world... View Details

Keywords: History; Law; Development Economics; Investment; Corporate Governance; Finance; Business and Government Relations

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12 Apr 2022
Research & Ideas

Swiping Right: How Data Helped This Online Dating Site Make More Matches

The modern world is fueled by matchmaking. Going out on the town? Uber pairs you with a driver you can choose based on ratings, proximity, and even car model. Craving a vacation? Simply filter getaways based on locale and price through... View Details

Keywords: by Kara Baskin

10 Oct 2016
Book

Why White-Collar Criminals Commit Their Crimes

Keywords: by Carmen Nobel; Financial Services

Innovation and Its Discontents: How Our Broken Patent System is Endangering Innovation and Progress, and What to Do About It

The United States patent system has become sand rather than lubricant in the wheels of American progress. Such is the premise behind this provocative and timely book by two of the nation's leading experts on patents and economic... View Details

27 Nov 2023
Research & Ideas

Voting Democrat or Republican? The Critical Childhood Influence That's Tough to Shake

American political candidates are forecast to spend as much as $12 billion by next November to put ads on airwaves, texts on phones, and signs on lawns. Yet new research from Harvard Business School finds that no amount of money can undo... View Details

Keywords: by Ben Rand

19 Jan 2015
Research & Ideas

Is Wikipedia More Biased Than Encyclopædia Britannica?

debate depending on who is doing the opining. Over the years, Britannica has handled this uncertainty by seeking out the most distinguished experts in their fields in an attempt to provide a sober analysis... View Details

Keywords: by Michael Blanding; Publishing

17 Aug 2023
Research & Ideas

‘Not a Bunch of Weirdos’: Why Mainstream Investors Buy Crypto

but it’s not that big,” he says. “That’s why I say it doesn’t feel like these investors are doing anything crazy. We found that they were using the stimulus money partly by consuming it, partly View Details

Keywords: by Ben Rand

May 2022 (Revised July 2022)
Case

The Voice War Continues: Hey Google vs. Alexa vs. Siri in 2022

By: David B. Yoffie and Daniel Fisher

In 2022, after five years of pursuing a new "AI-first" strategy, Google had captured a sizeable share of the American and global markets for voice assistants. Google Assistant was used by hundreds of millions of users around the world, but Amazon retained the largest... View Details

Keywords: Strategy; Artificial Intelligence; Deep Learning; Voice Assistants; Smart Home; Market Share; Globalized Markets and Industries; Competitive Strategy; Digital Platforms; AI and Machine Learning; Technology Industry; United States

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23 Jan 2023
Research & Ideas

After High-Profile Failures, Can Investors Still Trust Credit Ratings?

During the financial crisis of 2008, major credit rating agencies faced sharp criticism for failing to recognize and warn of the risks of emerging instruments like mortgage-backed securities. Since that time, the results of a new study suggest, the agencies appear to... View Details

Keywords: by Ben Rand

Article

Doing More with Less: the Justice and Development Party (AKP), Turkish Elections, and the Uncertain Future of Turkish Politics

By: Kristin Fabbe

The outcome of Turkey's June 2011 elections temporarily quelled—though by no means entirely put to rest—growing concern over the creeping autocratic tendencies of the ruling Justice and Development Party (AKP). To ensure that democracy remains durable, the AKP must now... View Details

Keywords: Government and Politics; Turkey

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08 Oct 2018
Research & Ideas

Knowing What Your Boss Earns Can Make You Work Harder

percent fewer hours, the researchers found. In a global environment where companies are scrambling to find qualified workers to fill vacancies, another important finding emerged. When an employee learned a co-worker’s salary was 1 percent... View Details

Keywords: by Rachel Layne

05 Dec 2023
Research & Ideas

Are Virtual Tours Still Worth It in Real Estate? Evidence from 75,000 Home Sales

remains white-hot despite high interest rates. “Maybe it doesn't help you to get a 5 percent sales price rise by using visual tools—but it might help sellers in many other ways,” Troncoso says. Virtual reality for house hunting To parse... View Details

Keywords: by Rachel Layne; Real Estate

24 Jan 2023
Research & Ideas

Passion at Work Is a Good Thing—But Only If Bosses Know How to Manage It

work actually means, which could lead to unhappy workers and frustrated managers. “As an organization, it’s not enough to just hire people for passion. Leaders also need to learn how to manage for passion.” An analysis of 200 million job... View Details

Keywords: by Sean Silverthorne

30 Apr 2021
News

This Harvard Professor Reveals the Secret Sauce for Remote Work - And It Has Nothing to Do With Zoom

05 Aug 2015
Research & Ideas

How Hormones Foretell Whether People Will Cheat

processes driving bad behavior. "In the general area of ethics, we seem to have learned a lot over the last few decades about when and why good people do bad things," Francesca Gino says. "But we wondered if... View Details

Keywords: by Carmen Nobel

18 Apr 2023
Research & Ideas

What Happens When Banks Ditch Coal: The Impact Is 'More Than Anyone Thought'

Consumers who are eager to mitigate climate change can take many actions, such as reducing the number of airline flights they take or installing solar panels on their homes. But the planet is in a race against time, and individual action alone won’t help most countries... View Details

Keywords: by Barbara DeLollis; Financial Services; Mining

04 Apr 2024
Blog Post

Climate Stories: Water Series - Episode #16: Tim Murdoch, HBS MBA 1990 – Learning about Climate Change and Water

Series - Episode #16: Tim Murdoch, HBS MBA 1990 – Learning about Climate Change and Water “I am now a student of water. Attending last May’s Accelerating Climate Solutions conference on campus re-connected me to HBS. I am proud that the... View Details