User Experience Design - Publications - Faculty & Research

29 Nov 2010
HBS Case

United Breaks Guitars

Tweets are in the air we breathe. Most of us know that "friend" can also be a verb. Social media are part of the public discourse now, whether or not we're active users of them. A new case coauthored by HBS marketing professor... View Details

Keywords: by Julia Hanna

01 Dec 2023
News

Wide Horizon

There were three critical events that led John Rodakis (MBA 1997) to form the nonprofit N of One in 2014 and ultimately dedicate his life to surfacing breakthrough autism research. The first occurred on Thanksgiving of 2012. He had driven about four hours with his wife... View Details

Keywords: Dan Morrell; Photos by Sarah Wilson

February 2019 (Revised May 2019)
Case

Schneider Electric: Opening Up to External Innovation

By: Antonio Davila

Schneider Electric competes in tough but stable markets around energy management, automation, and control of infrastructures ranging from homes to production plants. New technologies and new approaches to serving markets are challenging the status quo. To take... View Details

Keywords: Corporate Venture Capital; Accelerator; Corporate Entrepreneurship; Collaborative Innovation and Invention; Disruptive Innovation; Innovation and Management; Innovation Strategy; Technological Innovation; Organizational Design; Energy Industry; Manufacturing Industry; France; United States

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November 2015 (Revised February 2017)
Case

Cisco Systems: In Search of the Next CEO

By: Boris Groysberg, Sarah L. Abbott, Olivia Hull and J. Yo-Jud Cheng

It’s August 2014 and John Chambers is expected to announce his retirement after 17 years as CEO of global technology giant Cisco Systems. Under Chambers’s leadership, Cisco has grown from $2.2 billion in annual revenues and under 4,000 employees to revenues of $46... View Details

Keywords: Leadership; Succession Planning; CEO Succession; Managing Change; Person-organization Fit; Management Succession; Transition; Talent and Talent Management; Change Management; Retirement; Innovation Leadership; Recruitment; Corporate Governance; Experience and Expertise; Technology Industry; Information Technology Industry; United States; San Jose; California

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Web

Generative AI - Alumni

Careers Generative AI Careers Generative AI In today's dynamic job market, Generative Artificial Intelligence (GenAI) stands out as a powerful ally for job seekers, offering personalized insights into industry trends and crafting compelling application materials. View Details

Research Summary

Organisational Learning in Software Requirements Engineering and Management

The current research project addresses the continuing low success rate of software development projects, which has been frequently reported in empirical studies. For example, the 2004 Chaos Report by the Standish Group found that only 29% of 9,236 application... View Details

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Topics - HBS Working Knowledge

Satisfaction (23) Customer Value and Value Chain (12) Customers (104) Customization and Personalization (3) Debt Securities (1) Decision Choices and Conditions (43) Decision Making (240) Decisions (10) Demand and Consumers (223) Demography (9) View Details

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About - Race, Gender & Equity

methods and executive education courses designed specifically for women leaders. She served for six years as senior associate dean for culture and community. Lakshmi Ramarajan Initiative Co-Chair, Diane Doerge Wilson Professor of Business... View Details

12 Sep 2023
What Do You Think?

Who Gets the Loudest Voice in DEI Decisions?

practicing policies designed to increase inclusion and diversity, if not always equity, are more creative and productive than those that ignore such policies. Companies in the top quartile of gender and ethnic/racial diversity are 25... View Details

Keywords: by James Heskett

Research Summary

Overview

Grant uses a combination of laboratory and field experiments to harness consumers' cognitive and affective resources to increase their well-being. Consumers make countless daily decisions in the pursuit of happiness -- whether and how to spend or save their money, what... View Details

Keywords: Well-being; Judgment And Decision Making; Health; Prosocial Behavior

Accuracy Obsession: Humans Prioritize Immaterial AI Accuracy Over Their Own Compensation — Unless We Educate Them

1. Problem definition: Accuracy isn't everything. In many contexts, high or low sensitivity is more important than overall correctness — and yet, we find that humans prefer accurate algorithms, even to their detriment. Specifically, we identify and address an... View Details

10 Sep 2021
Blog Post

Perspectives on Anti-Racism in the HKS Curriculum

of race and inequity. Led by Professors Khalil Gibran Muhammad and Sandra Susan Smith, the course was designed to ensure a consistent understanding of the race and racism not as tangential to U.S. history, but “at the heart of the... View Details

22 Feb 2024
Blog Post

It’s Time to Build: Why the MS/MBA Is Right for You!

something tangible. Second, I cannot emphasize the power of the community enough! The first-year curriculum ensures you have some academic experiences unique to the MS/MBA cohort: starting classes a month early for View Details

Research Summary

Great Negotiator Study Initiative

By: James K. Sebenius

What can be legitimately be learned from closely studying great negotiators at work? Since 2000, the Program on Negotiation (PON)—an active inter-university consortium mainly comprised of numerous faculty from across... View Details

03 Jan 2013
Working Paper Summaries

The Value of Advice: Evidence from Mobile Phone-Based Agricultural Extension

Keywords: by Shawn A. Cole; Agriculture & Agribusiness

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Executive Education | Social Enterprise | Harvard Business School

The Program Experience HARVARD BUSINESS SCHOOL Taught by a team of faculty members from HBS and other graduate schools within Harvard University, our open enrollment and custom programs feature a wide range of management cases and... View Details

Profile

Jean Luo

and designers to understand what drives people and create live features and stories. We were doing something that connected people and made them happy.” Despite her satisfaction, Jean was eager for more education. “I love being in an... View Details

Keywords: Financial Services; Tech

20 Mar 2007
First Look

First Look: March 20, 2007

http://www.hbsp.harvard.edu/b01/en/common/item_detail.jhtml?id=407062 Liz Claiborne and the New Working Woman Harvard Business School Case 407-060 At age 47, with two decades of experience as a lead designer... View Details

Keywords: Martha Lagace

12 Dec 2005
Research & Ideas

Using the Law to Strategic Advantage

reasoned, would only dignify Pennzoil's claim. The jury heard only Pennzoil's expert—and awarded $7 billion in compensatory damages to Pennzoil. Jim Kinnear, then vice chair of Texaco, came away from the experience convinced that no CEO... View Details

Keywords: by Sean Silverthorne; Legal Services

07 Jul 2008
Research & Ideas

Innovation Corrupted: How Managers Can Avoid Another Enron

for natural gas, and to create derivative supply contracts that could help customers manage the risks of demand volatility and price swings more effectively than before. In this way, Skilling and his colleagues solved a major contracting problem between the producers... View Details

Keywords: by Martha Lagace; Energy; Utilities

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