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    Michael A. Wheeler

    Mike Wheeler joined the HBS faculty in 1993 and has taught extensively in its MBA, Executive, and distance learning programs. His highly interactive 8-week/40-hour HBS Online Negotiation... View Details

    Keywords: arts; construction; e-commerce industry; energy; federal government; green technology; internet; legal services; nonprofit industry; petroleum; pharmaceuticals; publishing industry; real estate; service industry; sports; state government; utilities
    • January 2008
    • Article

    Mastering the Management System

    By: Robert S. Kaplan and David P. Norton
    Companies have always found it hard to balance pressing operational concerns with long-term strategic priorities. The tension is critical: World-class processes won't lead to success without the right strategic direction, and the best strategy in the world will get... View Details
    Keywords: Framework; Management Analysis, Tools, and Techniques; Management Systems; Operations; Performance Improvement; Strategy
    Related
    • April 2008 (Revised April 2009)
    • Case

    Heidrick & Struggles International, Inc.

    By: Robert G. Eccles and David Lane
    As CEO of leading executive search firm Heidrick & Struggles for the past 18 months, Kevin Kelly was pleased with his accomplishments so far but concerned about threats he perceived to Heidrick's position at the highest levels of the executive search business. In... View Details
    Keywords: Business Model; Recruitment; Disruptive Innovation; Organizational Change and Adaptation; Organizational Culture; Competition; Competitive Strategy; Employment Industry; Service Industry
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      Robert S. Kaplan

      Robert S. Kaplan is Senior Fellow and Marvin Bower Professor of Leadership Development, Emeritus at the Harvard Business School. He joined the HBS faculty in 1984 after spending 16 years on the faculty of the business school at Carnegie-Mellon University, where he... View Details

      Keywords: health care; nonprofit industry
      • June 1996 (Revised March 1998)
      • Case

      Skandia AFS: Developing Intellectual Capital Globally

      By: Christopher A. Bartlett and Takia Mahmood
      Focuses on the measurement and management of organizational knowledge as a strategic asset, and on the deployment of information technology, organizational structure, and processes in leveraging that asset. View Details
      Keywords: Global Strategy; Knowledge Sharing; Growth and Development Strategy; Organizational Design; Organizational Structure; Alliances; Competitive Advantage; Information Technology
      Related
      • November 2017 (Revised July 2018)
      • Case

      Royal Philips: Designing Toward Profound Change

      By: Srikant M. Datar, Rajiv Lal and Caitlin N. Bowler
      This case explores Royal Philips CEO Frans van Houten's bold use of design research to inform a critical strategic decision: Should Philips leave its storied lighting business behind in favor of complete focus on health technology and consumer lifestyle products?... View Details
      Keywords: Design Research; Health Technology; Innovation; Design; Research; Decision Choices and Conditions; Strategy; Organizational Change and Adaptation; Transformation
      Related
      • 12 Nov 2001
      • Research & Ideas

      The Three Components of Family Governance

      family companies is shown in Table 1. Table 1 Structures and Plans to Govern a Family Business System STRUCTURE PLAN CEO TOPMANAGEMENT BOARD OF DIRECTORS FAMILY COUNCIL &FAMILY ASSEMBLY 1. Strategic Plan... View Details
      • February 2006 (Revised September 2006)
      • Case

      Sippican Corporation (A)

      By: Robert S. Kaplan
      Presents a time-driven version of the Wilkerson Co. activity-based costing case (101092). Faced with declining profits, Sippican Corp. is struggling to understand why it is encountering severe price competition on one product line. The controller collects data that... View Details
      Keywords: History; Business Model; Strategic Planning; Cost Accounting; Motivation and Incentives; Resource Allocation; Activity Based Costing and Management; Profit; Business Strategy; Budgets and Budgeting
      Related
      • 18 Feb 2015
      • First Look

      First Look: February 18

      Performance enables future managers and business owners to attain the core skills they need to become integral members of their company's decision-making teams. This new program from established authors Srikant M. Datar and Madhav Rajan... View Details
      Keywords: Sean Silverthorne
      • 04 Sep 2012
      • News

      A New Look at U.S. Economic Competitiveness

      • Teaching Interest

      Advanced Management Program: Transforming Proven Leaders into Global Executives

      By: Guhan Subramanian
      As the world economy continues to evolve, so do the requirements for global leadership. The Advanced Management Program (AMP) is a powerful, transformational, and personalized learning experience that explores the best management practices... View Details
      • January 2025
      • Case

      Untapped Global: Financing Africa's Missing Middle

      By: Raymond Kluender and Emanuele Colonnelli
      In November 2024, Jim Chu, founder and CEO of Untapped Global, faced mounting internal tensions over the company’s strategic direction. Untapped had developed a data-driven revenue-based financing (RBF) model to address the “missing middle” problem—the $5.2 trillion... View Details
      Keywords: Social Entrepreneurship; Venture Capital; Working Capital; Private Equity; Financial Strategy; Microfinance; International Finance; Currency Exchange Rate; Profit Sharing; Revenue; Developing Countries and Economies; Economic Growth; Emerging Markets; Mission and Purpose; Small Business; Entrepreneurial Finance; Banking Industry; Financial Services Industry; Information Technology Industry; Technology Industry; Africa; Nigeria; South Africa; Kenya; Uganda; California; San Francisco
      Related
      • 09 Mar 2016
      • Lessons from the Classroom

      In This Classroom, Beer Can Improve Your Grade

      In a large circular classroom called The Hives, Ramon Casadesus-Masanell is roaming the floors this week as he oversees the second running of Strategic Brew, a computerized business simulation designed for... View Details
      Keywords: by Roberta Holland; Education; Food & Beverage
      • 06 Dec 2004
      • What Do You Think?

      Why Do Managers Fail to Act on Their Predictions?

      consider future implications for their companies...and then decide what action to take." Muller suggests, alternatively, that "traded companies be required—by regulating authorities—to include in their...financial report an...evaluation [of] View Details
      Keywords: by James Heskett
      • March 1991 (Revised January 1993)
      • Background Note

      Why Do Good Managers Choose Poor Strategies?

      The uncertainty and complexity of most business environments make successful management a difficult art. Frequently, bright, experienced, well-educated people manage their companies into strategic distress. Many of these bad results are not simply a matter of bad luck.... View Details
      Keywords: Risk and Uncertainty; Prejudice and Bias; Business Strategy; Cognition and Thinking
      Related
      • 13 Feb 2018
      • News

      How One Second Act CEO Brought Sunnier Days To Sesame Street

      • 2011
      • Teaching Note

      CSCEC: Transformation and Development (TN)

      By: F. Warren McFarlan, Donghong Li and Hong Zhang
      In 2001, CSCEC, the largest residential building constructor in China, greeted its new General Manager, Wenjie Sun, who was the President of China Overseas, a Hong Kong-listed subsidiary of CSCEC. In the following 9 years, Sun strived to advance the transformation and... View Details
      Keywords: Innovation; Organizational Values; Strategy; Transformations; China; Construction; China
      Related
      • October 1984
      • Case

      NIKE (F1)

      Concerns a specific strategic decision--should the apparel division expand rapidly? The teaching plan would highlight the pros and cons of such a move. View Details
      Keywords: Decisions; Cost vs Benefits; Expansion; Business Divisions; Apparel and Accessories Industry; Sports Industry
      Related
      • 13 Jun 2019
      • News

      Ask a Professional Negotiator: How Do You Reason With Kids?

        Steven C. Wheelwright

        Steve Wheelwright is the Edsel Bryant Ford Professor of Business Administration, Emeritus at Harvard Business School.

        Following his retirement from HBS in 2006, he served with former Dean Kim B. Clark at BYU-Idaho and then from 2007-2015 he served as... View Details