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  • Program

Strategy for Health Care Delivery—Virtual

Summary When you improve value, everyone wins—your patients, your organization, and the global health care ecosystem. This live online program examines the latest strategies and organizational models for View Details
Keywords: Health Care; Health Care
  • 29 May 2009
  • Working Paper Summaries

Crafting Integrated Multichannel Retailing Strategies

Keywords: by Jie Zhang, Paul Farris, Tarun Kushwaha, John Irvin, Thomas J. Steenburgh & Barton Weitz; Retail
  • 2009
  • Chapter

Creating Superior Customer Value in a Connected World

By: Ranjay Gulati
"In the early twenty-first century, customers are more demanding than ever, and difficult economic times make them all the more so. As customers tighten their wallets and increase their demands, firms face greater pressure to provide superior customer value. Reducing... View Details
Keywords: Customer Satisfaction; Customer Value and Value Chain; Consumer Behavior; Product Design; Social and Collaborative Networks; Value Creation
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  • Web

Research Areas - Doctoral

Program for Research in Markets & Organizations Research Areas 2ms HBS faculty conduct research on a wide variety of topics. In the application you must indicate your top three choices of research areas, in order of preference, from the... View Details
  • Web

Class Profile - Doctoral

Class Profile Class Profile Our doctoral students represent diverse backgrounds, degrees, undergraduate schools, and disciplines. Some students enter our doctoral programs upon graduation from college, while others spend a few years... View Details
  • 20 Aug 2009
  • Working Paper Summaries

A Decision-Making Perspective to Negotiation: A Review of the Past and a Look into the Future

Keywords: by Chia-Jung Tsay & Max H. Bazerman
  • January 2004 (Revised November 2004)
  • Case

Rwandan Tea Industry, The: Looking into the Future

By: Debora L. Spar
In 2003, the Rwandan government was focused on transforming the nation's tea industry into a world-class competitor. To accomplish this objective and stave off the downward prices that plagued the international tea market, the government believed that the industry... View Details
Keywords: Plant-Based Agribusiness; Market Entry and Exit; Competitive Strategy; Privatization; Government and Politics; Developing Countries and Economies; Agriculture and Agribusiness Industry; Rwanda
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  • 20 Jan 2009
  • Research & Ideas

Risky Business with Structured Finance

become all too clear. The pooling and repackaging of economic assets such as loans, bonds, and mortgages resulted in enormous yields for many investors—until, one day, they didn't. "The Economics of... View Details
Keywords: by Julia Hanna; Banking; Financial Services
  • Web

Online Business Courses & Certifications | HBS Online

foundations of strategy, and discover what’s behind the numbers in financial statements. Explore Subject 3 Courses Credential of Readiness (CORe) Designed to help you achieve fluency in the language of business, CORe is a business fundamentals View Details
  • December 2016
  • Article

Fake It Till You Make It: Reputation, Competition, and Yelp Review Fraud

By: Michael Luca and Georgios Zervas
Consumer reviews are now part of everyday decision making. Yet, the credibility of these reviews is fundamentally undermined when businesses commit review fraud, creating fake reviews for themselves or their competitors. We investigate the economic incentives to commit... View Details
Keywords: Ethics; Marketing Reference Programs
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  • Web

Race, Gender & Equity

Built For Change Advancing knowledge, educating leaders, and bridging research & practice Race, Gender & Equity Initiative The Race, Gender & Equity Initiative catalyzes and translates cutting-edge research to transform practice, enable... View Details
  • Web

Finance - Faculty & Research

code that should allow other researchers to use remote sensing for yield estimation and program evaluation. June, 2025 Article Social Security and Trends in Wealth Inequality By: Sylvain Catherine, Max Miller and Natasha Sarin Recent... View Details
  • June 2003 (Revised November 2003)
  • Case

Siemens Medical Solutions: Strategic Turnaround

By: D. Quinn Mills and Julian Kurz
Describes how Siemens Medical Solutions (MED) accomplished a remarkable turnaround from a money-losing operation to one of Siemens' most profitable divisions. By late 1996, a challenging market environment in the health care industry as well as inefficiencies in the... View Details
Keywords: Opportunities; Globalized Firms and Management; Health Care and Treatment; Transformation; Problems and Challenges; Medical Devices and Supplies Industry
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  • 26 Apr 2023
  • In Practice

Is AI Coming for Your Job?

that they understand how to use cognitive AI to transform their operations, the impact on workers promises to be dramatic. White-collar workers whose job security was founded on their knowledge of complex processes and ability to... View Details
Keywords: by Kristen Senz; Technology
  • Web

Help - Alumni

(MD/MBA) Master in Business Administration (MBA) Owner/President Management Program (OPM) PhD in Business Economics (PhDBE or PhDBusEc) PhD in Information, Technology, and Management (PhDITM) PhD in... View Details
  • Web

Frequently Asked Questions - Doctoral

program (ex. Business Economics and Economics)? How do I do this? Applications for all of our interfaculty programs are processed by the Graduate School of Arts and Sciences.... View Details
  • July 2019
  • Teaching Note

AT&T, Retraining, and the Workforce of Tomorrow

By: William R. Kerr and Carl Kreitzberg
A Teaching Note for the "AT&T, Retraining, and the Workforce of Tomorrow" case study (HBS#820-017). The case describes how AT&T designed and implemented a program to retrain 100,000 of its workers. The case first reviews the technological forces that compelled AT&T to... View Details
Keywords: AT＆T; Workforce; Future Of Work; Telecommunications; Unions; Technological Change; Layoffs; MOOCS; Strategic Planning; Employees; Training; Labor; Learning; Labor Unions; Technology Adoption; Talent and Talent Management; Transformation; Telecommunications Industry; Communications Industry; United States
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  • 17 Sep 2009
  • Working Paper Summaries

Input Constraints and the Efficiency of Entry: Lessons from Cardiac Surgery

Keywords: by David M. Cutler, Robert S. Huckman & Jonathan T. Kolstad; Health
  • 2013
  • Book

Flourishing: A Frank Conversation About Sustainability

By: John Ehrenfeld and Andrew J. Hoffman
Flourishing: A Frank Conversation about Sustainability invites you into a conversation between a teacher, John R. Ehrenfeld, and his former student now professor, Andrew J. Hoffman, as they discuss how to create a sustainable world. Unlike virtually all other... View Details
Keywords: Environmental Sustainability; Culture; Behavior; Society
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  • 03 Feb 2021
  • Blog Post

Faculty Spotlight: Professor Jurgen Weiss

course. His research and consulting work focus on the fundamental transformation of the energy industry in light of rapid technological change and climate change-related pressures. Professor Weiss is a faculty affiliate of BEI. In this... View Details