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  • February 2011 (Revised April 2012)
  • Case

PepsiCo Peru Foods: More than Small Potatoes

By: Rosabeth M. Kanter, Rakesh Khurana, Rajiv Lal and Matthew Bird
The regional head of supply chain for PepsiCo South America Foods and his team had worked for 10 years to realize their dream of creating an agricultural research center in Peru that could provide more productive and healthier varieties of potatoes for the Frito-Lay... View Details
Keywords: Food; Supply Chain; Planning; Growth and Development Strategy; Leading Change; Agriculture and Agribusiness Industry; Peru
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  • April 2025
  • Supplement

Lisa Su and AMD (B)

By: Joshua D. Margolis, Matthew Preble and Dave Habeeb
This multimedia case study focuses on CEO Lisa Su’s turnaround and subsequent transformation of the technology company Advanced Micro Devices, Inc. (AMD). When Su accepted the top position in 2014, AMD was on the verge of collapse. Su focused on the company’s culture,... View Details
Keywords: Turnaround; Leading Change; Transformation; AI and Machine Learning; Innovation Leadership; Innovation Strategy; Organizational Culture; Business and Stakeholder Relations; Business Strategy; Semiconductor Industry; Computer Industry; United States; California; Texas
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  • November 2015 (Revised February 2016)
  • Case

Allianz Turkey: Focus on the Customer (A)

By: W. Earl Sasser and Gamze Yucaoglu
At the age of 39, Solmaz Altın took over the helm at Allianz Turkey. Solmaz quickly realized that, although the insurance market was thinly penetrated in Turkey, the company was operating in a very competitive environment with pressure on prices and, hence, cost... View Details
Keywords: Service Excellence; Customer Experience; Customer Service; Emerging Market; Customer Focus; Net Promoter Score; Customer Relationship Management; Competition; Leading Change; Service Operations; Emerging Markets; Customer Satisfaction; Insurance Industry; Turkey
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  • 03 Oct 2023
  • Research Event

Build the Life You Want: Arthur Brooks and Oprah Winfrey Share Happiness Tips

science matters. We have a class, it's a very popular class at the Harvard Business School. Some of you will take it in the spring if you're HBS students in the MBA program second year. It's called Leadership and Happiness. And here's... View Details
Keywords: by HBS Staff
  • Web

HBS - The year in Review

Initiative to reflect the work it has done and will do to understand and advance equality, including racial equality, in organizations and business. In May 2023, the Initiative... View Details
  • 08 Mar 2021
  • In Practice

COVID Killed the Traditional Workplace. What Should Companies Do Now?

A year ago, COVID-19 forced many companies to send employees home—often with a laptop and a prayer. Now, with COVID cases subsiding and vaccinations rising, the prospect of returning to old office routines appears more possible. But will employees want to flock back to... View Details
Keywords: by Dina Gerdeman
  • Web

Asia Pacific - Global

Nancy Hua Dai and Independent Researcher Mary C. Sauer (2022 Senior Fellow, Harvard Advanced Leadership Initiative). Prof. Kim led a discussion about how leaders/entrepreneurs can apply the disciplines of... View Details
  • 26 Mar 2008
  • First Look

First Look: March 26, 2008

corporate managers use information provision to encourage subsidiaries' adoption of advanced management practices. Focusing on the distribution of expertise across subsidiaries, we propose that corporate managers elect an information... View Details
Keywords: Martha Lagace
  • 06 Jun 2024
  • Research & Ideas

How Younger Immigrants Gain an Edge in American Business

Wellesley College, and Kendall E. Smith, a doctoral student at London Business School. A congressman takes action Initial expectations for the group’s prospects were low. George Esper, who was Vietnam correspondent for the Associated... View Details
Keywords: by Rachel Layne
  • 22 Feb 2010
  • Op-Ed

Tragedy at Toyota: How Not to Lead in Crisis

but a leadership crisis. During Chrysler's 1980s crisis, CEO Lee Iacocca took charge, restoring consumer trust and prosperity. When General Motors emerged from bankruptcy last summer, Chairman Ed Whitacre became the trustworthy,... View Details
Keywords: by William George; Auto
  • Web

Organizational Behavior - Faculty & Research

Investigation By: Ranjay Gulati, Ryan Raffaelli, and Jan Rivkin More Information About the Unit Through its research, teaching, and course development, the Organizational Behavior Unit creates and disseminates knowledge that advances the... View Details
  • September 2018
  • Case

Verisk: Trailblazing in the Big Data Jungle

By: Andrew Wasynczuk, Francesca Gino and Karim Sameh
This case revolves around Verisk Analytics' initiatives to drive innovation throughout the firm's many business verticals. Verisk, originally named ISO, started life as an insurance rating agency in the early 1970s, acting as an intermediary between insurance companies... View Details
Keywords: Verisk; Argus; Wood Mackenzie; Insurance; Energy; Analytics; Data; Big Data; Acquisitions; Acquisition Strategy; Innovation; Organic Growth; Innovation Strategy; Innovation Leadership; Technological Innovation; Acquisition; Growth and Development Strategy; Analytics and Data Science; Insurance Industry; Energy Industry; Consulting Industry; United States; United Kingdom; New York (state, US); England
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  • Web

Technology & Innovation - Faculty & Research

technology for secure cloud infrastructure access using advanced cryptographic methods. After initial customer traction and a strong financing round raised in 2022, the startup faced a series of financial... View Details
  • 25 Jul 2023
  • News

Why Leaders with Big Egos Worry Wesfarmers CEO Rob Scott

In a recent profile in the Australian Financial Review, Rob Scott (AMP 179, 2010), CEO of Australian conglomerate Wesfarmers, discussed his career path and management philosophy. “I actually think that one of the biggest dangers in leadership is ego and hubris,” Scott,... View Details
  • Web

Executive Education - Health Care

Executive Education Executive Education Expanding Thought Leadership in Health Care With virtual and in-person classrooms comprised of health care-executives from around the globe and led by world-renowned faculty, HBS offers a rich and... View Details
  • Web

Technology & Operations Management Faculty - Faculty & Research

Professor of Leadership and Management Chiara Farronato Glenn and Mary Jane Creamer Associate Professor of Business Administration Kris Johnson Ferreira Edgerley Family Associate Professor of Business Administration Frances X. Frei UPS... View Details
  • 10 Jan 2007
  • HBS Case

The Challenge of Managing National Security

Advanced Competitive Strategy: Integrating the Enterprise. Rivkin's most recent case, coauthored with former HBS colleague Michael Roberto and published this year, is "Managing National Intelligence (A): Before 9/11." The case... View Details
Keywords: by Garry Emmons; Service
  • Web

About - Global

About Building upon a rich legacy of global engagement in business education. The Global Initiative is anchored by a team based in Boston with more than 65 staff sitting in key regions around the world to contribute to the school’s global... View Details
  • Web

The Founding of U.S. Steel and the Power of Public Opinion | Baker Library | Bloomberg Center | Harvard Business School

important move, is Public Opinion.” 10 Hill argued that “the highest purpose of public relations is to foster and promote understanding among people. For this reason, the art of communication assumes great importance in public relations.” 11 Within this art of... View Details
  • 05 Dec 2006
  • First Look

First Look: December 5, 2006

factors associated with successful CRM implementation and advance directions for future research. Old Hand or New Blood? Author:Frank V. Cespedes Periodical:Harvard Business Review 84, nos. 7/8 (July-August 2006): 28-40 Abstract Bill... View Details
Keywords: Sean Silverthorne