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  • December 1992 (Revised March 1997)
  • Case

Peoria Engine Plant (A)

By: Robert S. Kaplan and Amy P. Hutton
Describes the cost control system used at an automobile engine plant for labor and overhead costs. The finance staff prepares daily, weekly, and monthly variance reports against budgets. Department supervisors, finance staff, and the plant manager discuss the use and... View Details
Keywords: Cost Management; Cost Accounting; Budgets and Budgeting; Earnings Management; Reports; Financial Reporting; Management Analysis, Tools, and Techniques; Performance Improvement; Performance Productivity; Factories, Labs, and Plants; Auto Industry
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Kaplan, Robert S., and Amy P. Hutton. "Peoria Engine Plant (A)." Harvard Business School Case 193-082, December 1992. (Revised March 1997.)
  • Article

Lessons from Mayo Clinic's Redesign of Stroke Care

By: Robert S. Kaplan, W. David Freeman, Kevin M. Barrett, Lisa Nordan, Aaron C. Spaulding and Meredith Karney
Facing escalating costs of medications and technology, health care patients and providers in the United States continue to search for opportunities to reduce overall costs while maintaining and improving health care outcomes. The Mayo Clinic Comprehensive Stroke Center... View Details
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Kaplan, Robert S., W. David Freeman, Kevin M. Barrett, Lisa Nordan, Aaron C. Spaulding, and Meredith Karney. "Lessons from Mayo Clinic's Redesign of Stroke Care." Special Issue on HBR Insight Center: The Future of Health Care. Harvard Business Review (website) (October 2018).
  • April 2014 (Revised January 2015)
  • Background Note

Note on Mobile Healthcare

By: John A. Quelch and Margaret L. Rodriguez
Delivering health care to the global population was a challenge. Health care costs accounted for ten percent of world GDP by 2013. In the U.S., health care costs were expected to top $3.1 trillion in 2014. New technologies, shortages of trained personnel and... View Details
Keywords: Health Care; Mobile; Mobile App; Public Health; Startups; Hardware; Software; Telemedicine; Global; Medical Devices; Medical Services; Medical Solutions; Entrepreneurs; Government And Business; Technological Change; Health Care and Treatment; Entrepreneurship; Government and Politics; Technological Innovation; Applications and Software; Information Infrastructure; Health Industry; Technology Industry
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Quelch, John A., and Margaret L. Rodriguez. "Note on Mobile Healthcare." Harvard Business School Background Note 514-122, April 2014. (Revised January 2015.)
  • 03 Oct 2007
  • Research & Ideas

Dealing with the ‘Irrational’ Negotiator

greater potential cost to themselves. When you use the "irrational" label, you limit your options, because there is not much you can say to someone who you truly believe is unable to reason, uninterested in fulfilling her own... View Details
Keywords: by Deepak Malhotra & Max H. Bazerman
  • August 2016 (Revised June 2018)
  • Teaching Note

VMD Medical Imaging Center

By: Susanna Gallani and Eva Labro
VMD Medical Imaging Center addresses a number of issues related to the role of costing systems in organizations and the challenges impacting their design and maintenance as the organization grows and develops over time. This teaching note begins by offering detailed... View Details
Keywords: Strategy; Cost Management; Management Systems
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Gallani, Susanna, and Eva Labro. "VMD Medical Imaging Center." Harvard Business School Teaching Note 117-003, August 2016. (Revised June 2018.)
  • November 2006 (Revised December 2012)
  • Background Note

Note on U.S. Public Education Finance (B): Expenditures

Describes the cost structure and spending policies of U.S. public school districts. View Details
Keywords: Spending; Education; Public Administration Industry; Education Industry; United States
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Childress, Stacey M., and Stig Leschly. "Note on U.S. Public Education Finance (B): Expenditures." Harvard Business School Background Note 307-070, November 2006. (Revised December 2012.)
  • April 1997
  • Background Note

Using ABC to Manage Customer Mix and Relationships

By: Robert S. Kaplan
Describes applying activity-based costing to manage customer relationships. Links cost-to-serve to net margins earned with individual customers. View Details
Keywords: Customer Relationship Management; Activity Based Costing and Management
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Kaplan, Robert S. "Using ABC to Manage Customer Mix and Relationships." Harvard Business School Background Note 197-094, April 1997.

    Robert S. Kaplan

    Robert S. Kaplan is Senior Fellow and Marvin Bower Professor of Leadership Development, Emeritus at the Harvard Business School. He joined the HBS faculty in 1984 after spending 16 years on the faculty of the business school at Carnegie-Mellon University, where he... View Details

    Keywords: health care; nonprofit industry
    • October 2019
    • Case

    Regtech at HSBC

    By: Aiyesha Dey, Jonas Heese and James Weber
    Mark Cooke, Global Head of Operational Risk, needed to decide between a traditional regulatory control system and a new regtech system to manage non-financial risks. Non-financial risks failures such as money laundering and tax evasion had cost HSBC billions of... View Details
    Keywords: Risk Management; Banks and Banking; Collaborative Innovation and Invention; Banking Industry; Information Technology Industry; United Kingdom; United States
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    Dey, Aiyesha, Jonas Heese, and James Weber. "Regtech at HSBC." Harvard Business School Case 120-046, October 2019.
    • April 1995 (Revised April 1995)
    • Case

    Pillsbury: Customer Driven Reengineering

    By: Robert S. Kaplan
    Pillsbury is transforming itself from an integrated producer of flour and bakery products to a value-added supplier of premium branded products. After initial successes applying activity-based costing to manufacturing operations, two senior executives decide to... View Details
    Keywords: Organizational Change and Adaptation; Production; Cost Management; Activity Based Costing and Management; Customer Value and Value Chain; Food and Beverage Industry
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    Kaplan, Robert S. "Pillsbury: Customer Driven Reengineering." Harvard Business School Case 195-144, April 1995. (Revised April 1995.)
    • 15 Apr 2012
    • News

    Why Medical Bills Are a Mystery

    • December 1997
    • Case

    Wriston Manufacturing Corporation

    By: Janice H. Hammond
    Wriston Manufacturing is a broad-line maker of components for the automotive industry. It has developed a network of nine plants as its product line has grown. Newer, higher-volume products tend to be made in newer, focused, high-volume plants, while older product... View Details
    Keywords: Decision Choices and Conditions; Cost Management; Business or Company Management; Production; Performance Efficiency; Auto Industry
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    Hammond, Janice H. "Wriston Manufacturing Corporation." Harvard Business School Case 698-049, December 1997.
    • December 1996 (Revised February 1998)
    • Case

    Colorscope, Inc.

    By: V.G. Narayanan and Joseph Cha
    A small company in the graphic arts business faces severe price competition. The company must respond by cutting costs and making process improvements. View Details
    Keywords: Cost Management; Price; Business Processes; Performance Improvement; Competition; Fine Arts Industry
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    Narayanan, V.G., and Joseph Cha. "Colorscope, Inc." Harvard Business School Case 197-040, December 1996. (Revised February 1998.)
    • 17 Dec 2009
    • Working Paper Summaries

    Integrity: Without It Nothing Works

    Keywords: by Michael C. Jensen
    • October 1991 (Revised September 1998)
    • Case

    Maxwell Appliance Controls

    By: Robert S. Kaplan
    A profitable manufacturing division of a large company is looking for new ways to identify sources of productivity improvements. Led by its senior finance officer, an activity-based cost system is developed to identify activities performed for its highly varied product... View Details
    Keywords: Activity Based Costing and Management; Management Teams; Quality; Performance Improvement; Organizational Culture; Problems and Challenges; Production; Manufacturing Industry
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    Kaplan, Robert S. "Maxwell Appliance Controls." Harvard Business School Case 192-058, October 1991. (Revised September 1998.)
    • February 2019
    • Article

    Who Benefits Most in Disease Management Programs: Improving Target Efficiency

    By: Timothy Simcoe, Maryaline Catillon and Paul Gertler
    Disease management programs aim to reduce cost by improving the quality of care for chronic diseases. Evidence of their effectiveness is mixed. Reducing health care spending sufficiently to cover program costs has proved particularly challenging. This study uses a... View Details
    Keywords: Health Economics; Target Efficiency; Diabetes; Disease Management; Program Evaluation; Heterogeneity; Economics; Health; Quality; Health Care and Treatment; Cost Management; Health Industry
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    Simcoe, Timothy, Maryaline Catillon, and Paul Gertler. "Who Benefits Most in Disease Management Programs: Improving Target Efficiency." Health Economics 28, no. 2 (February 2019): 189–203.
    • 01 Jul 2018
    • News

    The IRS Can Save American Health Care

    • 18 Aug 2014
    • Research & Ideas

    Have a Better Idea To Improve Health Care?

    these innovations exist. (The remaining imperatives: Make value the central objective; promote novel approaches to process improvement; make consumerism really work; and decentralize approaches to problem solving.) "Health care, in terms of View Details
    Keywords: by Carmen Nobel; Health
    • August 2001
    • Background Note

    Work Methods Design: Note on Time Standards

    By: H. Kent Bowen
    Looks at production design. Helps students observe and work with procedures and consider cost reduction ideas using a view of methods improvement. View Details
    Keywords: Cost Management; Management Practices and Processes; Standards; Production; Performance Improvement; Perspective
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    Bowen, H. Kent. "Work Methods Design: Note on Time Standards." Harvard Business School Background Note 602-066, August 2001.
    • 2011
    • Working Paper

    The Impact of Horizontal Mergers and Acquisitions in Price Competition Models

    The question of what impact mergers and acquisitions have on key equilibrium performance measures is fundamental to our understanding of competitive dynamics in an oligopolistic industry. We address these questions in the context of price competition models with... View Details
    Keywords: Mergers and Acquisitions; Cost; Price; Profit; Duopoly and Oligopoly; Performance Efficiency; Mathematical Methods; Competition
    Citation
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    Federgruen, Awi, and Margaret P. Pierson. "The Impact of Horizontal Mergers and Acquisitions in Price Competition Models." Harvard Business School Working Paper, No. 12-031, October 2011.
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