by Working Knowledge editors - Publications - Faculty & Research

Article

What Managers Need to Know About Social Tools: Avoid the Common Pitfalls So That Your Organization Can Collaborate, Learn, and Innovate

By: Paul Leonardi and Tsedal Neeley

Workplaces have adopted internal social tools—think stand-alone technologies such as Slack, Yammer, and Chatter, or embedded applications such as Microsoft Teams and JIRA—at a staggering rate. In an ambitious study of 4,200 companies, conducted by the McKinsey Global... View Details

Keywords: Leadership; Social Tools; Social and Collaborative Networks; Knowledge Sharing; Performance Improvement; Management

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20 Dec 2004
Research & Ideas

How an Order Views Your Company

impact stayed. Kash, John, and I worked very hard to capture our findings in a single document. Alan Weber, at the time the Editor of the Harvard Business Review, did a magnificent job of taking our... View Details

Keywords: by Sarah Jane Johnston

15 Apr 2019
Research & Ideas

Infographic: Can I Please Speak to an Actual Person?

Technology and Operations Management Unit. About the Authors Katherine Vizcardo is a graphic designer based in Providence, Rhode Island, and Danielle Kost is senior editor of Harvard Business School Working... View Details

Keywords: by Katherine Vizcardo and Danielle Kost; Service

05 Nov 2024
Book

Building the Road to 'Small Business Utopia' with AI and Fintech

Matter in Remote Work How Humans Outshine AI in Adapting to Change What Happens When Business Owners Turn to ChatBots for Advice Feedback or ideas to share? Email the Working View Details

Keywords: by Karen G. Mills; Financial Services

16 May 2005
Research & Ideas

Confronting the Reality of Web Services

Big companies have the power to convince or compel their partners to participate, and to shortcut negotiations by simply dictating terms. Amazon and eBay have both done brilliant work with Web services to... View Details

Keywords: by Sara Grant

16 Jun 2020
Research & Ideas

Your Customers Have Changed. Here's How to Engage Them Again.

Lessons from Chinese Companies’ Response to Covid-19 (Harvard Business Review) What Quarantine Can Teach You About Spending and Happiness (Wall Street Journal) Read COVID-19 coverage from Working Knowledge... View Details

Keywords: by Rohit Deshpandé, Ofer Mintz, and Imran S. Currim; Retail; Service

15 Oct 2001
Research & Ideas

Four Questions for David Garvin and Michael Roberto

Harvard Business School professors David A. Garvin and Michael A. Roberto fielded questions about their article in an email interview with HBS Working Knowledge senior editor... View Details

Keywords: by Martha Lagace

11 Apr 2000
Research & Ideas

Financial Services 24/7

internal audience—the fourteen thousand brokers who work for Merrill who are bound to feel threatened by the firm's decision to offer low-cost online trading. Crane, in fact, views advertising as a window... View Details

Keywords: by Susan Young

16 Mar 2003
Research & Ideas

At the Center of Corporate Scandal Where Do We Go From Here?

economy. I know that a lot of things have been done to address these problems already, but my own sense is that what we've seen is incomplete. Too much of our public discussion has operated on the surface of the problems. We need to go a lot deeper, and I think we need... View Details

Keywords: by Kim B. Clark

25 Apr 2012
Research & Ideas

The Importance of Teaming

and cognitive (thinking) skills," she writes. "Enabled by distributed leadership, the purpose of teaming is to expand knowledge and expertise so that organizations and their customers can capture... View Details

Keywords: Re: Amy C. Edmondson

18 Jun 2001
Research & Ideas

Caught in the Cogs: When Manufacturing and IT Meet

company," he said. "It was such a time-consuming process, however, that by the time they were finished, the product was out of date." Find Your Spot On The Spectrum Holding the middle ground of Upton's continuum are two... View Details

Keywords: by Jim Aisner

Amy C. Edmondson

Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of... View Details

Keywords: health care; nonprofit industry; professional services; consulting

07 Feb 2022
Research & Ideas

Digital Transformation: A New Roadmap for Success

company. Emily Tedards is a research associate at HBS. [Image: iStockphoto/defun] Related reading from the Working Knowledge Archives Why Business IT Innovation is so Difficult What sets digitally... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards

14 May 2009
Sharpening Your Skills

Sharpening Your Skills: Managing Teams

Sharpening Your Skills dives into the HBS Working Knowledge archives to bring together articles on ways to improve your business skills. Questions To Be Answered How does a team leader win the confidence of... View Details

Keywords: Re: Multiple Faculty

01 Dec 2019
News

Bridging the Gap

centers on a citywide effort to improve public education, led in part by an alliance of 50 business and community leaders. This focus on education is a new one for the partnership, which has historically View Details

Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Administration of Economic Programs; Government

15 Nov 2022
Op-Ed

Why TikTok Is Beating YouTube for Eyeball Time (It’s Not Just the Dance Videos)

an 'ARMY' of Fans: Marketing Lessons from K-Pop Sensation BTS How Paid Promos Take the Shine Off YouTube Stars (and Tips for Better Influencer Marketing) Feedback or ideas to share? Email the Working View Details

Keywords: by John Deighton and Leora Kornfeld

09 Nov 2022
In Practice

COP27: What Can Business Leaders Do to Fight Climate Change Now?

The US government’s newly passed Inflation Reduction Act will direct $370 billion toward advancing renewal energy and reducing greenhouse gas emissions—the country's largest investment in fighting climate change so far. As business and government leaders around the... View Details

Keywords: by Lynn Schenk and Danielle Kost

02 Aug 2004
Research & Ideas

Health Care Research and Prospects

life sciences. The initiative was started in 1997 at the behest of Dean Kim Clark. We asked professor Gary P. Pisano, who heads up the initiative, to give HBS Working Knowledge a peek into the View Details

Keywords: by Wendy Guild Swearingen; Health

18 Sep 2000
Research & Ideas

Getting It Done: Improving Nonprofit Performance

making sure that these donations actually make a difference in alleviating some of the major ills and inequities of society. What, many ask, are the measures of effectiveness in these operations? Where is the accountability? Would there be better bang for the buck... View Details

Keywords: by James E. Aisner

04 Jul 2011
News

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