Retail Operations - Publications - Faculty & Research

Profile

Kurt White

the quality of people and thought here.” Two years in, the experience has already proved transformative. “In the military, I operated in an environment where I was expected to make the calls all the time,” Kurt says. “That seemed to be... View Details

01 Oct 2001
News

Q&A: Orin Smith

the quintessential entrepreneur." When Schultz purchased the Starbucks name and assets in 1987 for $3.8 million, the company, founded in 1971, had six retail stores that sold whole bean coffee, tea, and spices. Three years later, there... View Details

Keywords: Hanna, Julia; Retail Trade; Retail Trade; Retail Trade

30 Jan 2018
First Look

January 30, 2018

already had retail operations in the country, choose to sell through Jumia? How could Jumia continue to provide the same high quality customer service on which the company’s success had been built while... View Details

Keywords: Sean Silverthorne

September – October 2011
Article

The Manufacturer's Incentive to Reduce Lead Times

By: Santiago Kraiselburd, Richard Pibernik and Ananth Raman

It is generally a well acknowledged fact that, ceteris paribus, reducing the lead times between downstream and upstream parties in a supply chain is desirable from an overall system perspective. However, an upstream party (e.g., a manufacturer) may have strong... View Details

Keywords: Cost; Demand and Consumers; Order Taking and Fulfillment; Production; Supply Chain Management; Sales; Retail Industry; Retail Industry

Citation

Find at Harvard

Huizenga purchased the one-year old Blockbuster operation from its founders in 1986 and embarked on a massive expansion campaign. Believing that there were low barriers to entry in the video rental market, Huizenga built over 1,000... View Details

Keywords: Retail

12 Oct 2014
News

The Gate-Crasher in the Front Row

Keywords: fashion; blogs; luxury; trends; startups; Retail Trade

November 2001 (Revised October 2017)
Supplement

Store24 (B): Service Quality and Employee Skills

By: Frances X. Frei and Dennis Campbell

Supplements the (A) case. View Details

Keywords: Customer Satisfaction; Employees; Service Delivery; Retail Industry

Citation

Purchase

01 Sep 2007
News

Riding It Out

recall of 450,000 tires missing a key safety feature that a U.S. importer had purchased from a Chinese manufacturer and distributed to retail outlets. “I don’t think there is a strong culture of adherence to regulations in China right... View Details

Keywords: Julia Hanna; dog food; pets; Retail Trade; Retail Trade; Retail Trade; Retail Trade

01 Oct 1996
News

Kid at Heart — John H. Eyler (MBA 1971)

free that makes the job so appealing to Eyler -- it's also the chance to put to the sternest test yet his 25 years of management experience with retailers such as Federated Department Stores, Hartmarx, and the May Company. When Eyler took... View Details

Keywords: Marguerite Rigoglioso

Web

Supply Chain Management - Course Catalog

change management challenges) and operational execution problems (e.g., misplaced SKUs in a retail store) that fall squarely in the domain of the general manager. Numerous case protagonists and expert guests... View Details

01 Jun 2014
News

Ready for Takeoff

vacant. "The country stops. The days that Brazil plays, it will be a national holiday," Sender says. This year, though, Sender won't have much time to celebrate. As CEO of TAM Airlines, Brazil's largest, she'll be managing operations at... View Details

Keywords: Dan Morrell; Air Transportation; Transportation

25 Mar 2001
Research & Ideas

Who Wants to Be an Entrepreneur? [Part II]

being able to put the team in place," as she put it, Polished could not take root. But by last December, Polished seemed closer to its initial destination. Rhyne had secured a lease at Boston's Logan Airport, begun building the first Polished center, added an... View Details

Keywords: by John S. Rosenberg

25 Aug 2022
News

Comfort Zone

industry, most recently as CEO of the Swiss/Chilean company Aport SA. Airlines have since abandoned all aspirations of luxury to focus on reducing operational expenses. It’s the reason we’re seeing a bumper crop of low-cost carriers,... View Details

01 Mar 2019
News

Case Study: Off to a Fine Art

“It’s been a great boost, and top-line results followed.” What’s ahead: Last spring the company raised $15 million in Series B funding, which will help GAIA expand into other densely populated urban areas in Mexico, as well as on the mobile and View Details

Keywords: Jen McFarland Flint

07 Feb 2014
News

How Shoptiques is Helping Independent Boutiques Tackle E-Commerce

Keywords: fashion; Retail Trade

01 Jun 2006
News

Sleight of Hand

Camirand Photo Courtesy Guy Camirand It turns out that sawing ladies in half or pulling rabbits out of hats doesn’t worry professional magicians nearly as much as a bad case of dry hands. High-performance legerdemain, such as palming coins or making cards disappear,... View Details

Keywords: Miscellaneous Store Retailers; Miscellaneous Store Retailers

01 Dec 2008
News

Designing Change

company’s mission, using meetings and even Muzak hats and T-shirts to jump-start employees’ emotional connection to their work as “audio architects” who provide the soundtrack for fashionable retail chains and a wide variety of work... View Details

Keywords: Julia Hanna

01 Dec 2014
News

Instilling Production with Principles

pro-environmental policies are money savers and the key to her company’s continued success, Yang says. More Retail Revolutions Recycling the Consignment Shop Bigger than the local consignment shop and easier than eBay, thredUP, cofounded... View Details

Keywords: April White; fashion; Manufacturing

06 Nov 2007
First Look

First Look: November 6, 2007

match was abandoned. This provides an opportunity to study the effects of a match, by observing the differences in the outcomes and organization of the market when a match was operating and when it was not. After the GI match ended,... View Details