Publications

October 2009 (Revised April 2021)
Case

Ingrid Johnson and Nedbank Business Banking

By: Michael Tushman and David Kiron

This case discusses the issue of leading change at the business banking division of Nedbank, a prominent South African bank, between 2005 and 2009. (This timeframe, beginning just 11 years after Apartheid's end, covers Ingrid Johnson's leadership of this division... View Details

Keywords: Leadership And Change Management; Leadership; Leading Change; Banks and Banking; Organizational Culture; Organizational Structure; Change Management; Leadership Style; Banking Industry; South Africa

09 Jun 2021
Research & Ideas

How Tennis, Golf, and White Anxiety Block Racial Integration

accessing valuable resources primarily controlled by White people, according to the study, Structuring Local Environments to Avoid Diversity: Anxiety Drives Whites’ Geographical and Institutional Self-Segregation Preferences, which will... View Details

Keywords: by Jay Fitzgerald

27 Oct 2002
Research & Ideas

Want a Happy Customer? Coordinate Sales and Marketing

structure, formal management processes, information technology, the informal social network, and people. Organizational structure is a natural beginning but most people expect too much from it. There is no... View Details

Keywords: by Benson Shapiro

Web

Technology & Operations Management Awards & Honors - Faculty & Research

(RRBM) for his article with Yanhua Bird and Jodi L. Short, "Coupling Labor Codes of Conduct and Supplier Labor Practices: The Role of Internal Structural Conditions" ( Organization Science , July–August 2019). Roberto Verganti : Awarded... View Details

26 Nov 2001
Research & Ideas

How Toyota Turns Workers Into Problem Solvers

in prototype forms before being released. Why? Because designers know that no matter how good their initial efforts, they will miss the mark on the first try. There will be something about the design of the overall system structure or... View Details

Keywords: by Sarah Jane Johnston; Manufacturing; Transportation; Auto

29 Jan 2013
First Look

First Look: Jan. 29

utilize diverse levels of analysis. Paper: http://www.oxfordbibliographies.com/obo/page/management Learning from Customers: Individual and Organizational Effects in Outsourced Radiological Services Authors:Clark, Jonathan R., Robert S.... View Details

Keywords: Sean Silverthorne

Web

Case Studies - Social Impact Collaboratory

investors as well as trustees of leading nonprofits had expressed uncertainty about whether MRIs were compatible with a board’s fiduciary duties. Darren wondered if his board held the same view. This case will explore the process and View Details

January 2021 (Revised February 2021)
Case

TCS: From Physical Offices to Borderless Work

By: Prithwiraj Choudhury and Malini Sen

Tata Consultancy Services (TCS), a multinational IT services company headquartered in Mumbai, is a subsidiary of one of India’s most reputed conglomerates, the Tata Group. In 2020, TCS was valued at $144.7 billion, the highest for any company in the IT sector,... View Details

Keywords: Remote Work; Organizational Structure; Change Management; Transformation; Decision Choices and Conditions; Customer Satisfaction; Information Technology Industry; India; Asia; United States; Europe

13 Dec 2021
Research & Ideas

The Unlikely Upside of Mergers: More Diverse Management Teams

leadership structure to payroll systems. “The disruption allows these patterns to be changed for the better,” he says. "How firms approach diversity issues during these critical moments could affect their inequality for many future... View Details

Keywords: by Lane Lambert

28 Sep 2020
Research & Ideas

How Leaders Can Navigate Politicized Conversations and Inspire Collaboration

New research sheds light on implications of using politically correct and incorrect speech and identifies five techniques to increase persuasiveness and diffuse conflict. Insights from two recent studies in an emerging field—the psychology of conversation—are aimed at... View Details

Keywords: by Kristen Senz

15 Jan 2014
Research & Ideas

Managing the Family Business: It Takes a Village

impressive. Whether your own system is modeled on unitary or team leadership, you need to design, structure and allocate leadership roles. We'll turn to this in my article next month. Other Articles In This Series Managing the Family... View Details

Web

Actions Organizations Can Take to Communicate Their Commitment to Diversity, Equity, Inclusion, and Belonging - Recruiting

Prospective employees will also want to understand the structural and financial commitments your organization is making toward diversity, inclusion, and belonging. “Most people who are deeply passionate about this work and want to make... View Details

Web

2022 Reunion Presentations - Alumni

behaviors, and personal decisions. However, leader success depends not only on their ability to make good decisions but also on their ability to help others make wise choices. The approach can also foster more cohesive, empowered View Details

Web

Cantel Medical

By: John R. Wells and Gabriel Ellsworth

Cantel Medical Corporation provided infection prevention and control products and services for patients, caregivers, and other healthcare providers. In 2016, Cantel generated sales of $665 million and net profits of $60 million, double the levels of five years earlier.... View Details

Keywords: Cantel; Charles Diker; Furniture Industry; Matrix Organization; Acquisition; Mergers and Acquisitions; Business Conglomerates; Business Units; Business Growth and Maturation; Business Organization; For-Profit Firms; Chemicals; Profit; Revenue; Geographic Scope; Multinational Firms and Management; Health; Health Care and Treatment; Business History; Business or Company Management; Goals and Objectives; Growth and Development Strategy; Organizational Structure; Problems and Challenges; Research and Development; Opportunities; Strategy; Adaptation; Business Strategy; Competitive Strategy; Corporate Strategy; Diversification; Expansion; Information Technology; Biotechnology Industry; Chemical Industry; Health Industry; Manufacturing Industry; Medical Devices and Supplies Industry; Pharmaceutical Industry; United States; New Jersey

12 Mar 2021
News

My Favorite Case

raised in the case are how to raise the necessary capital and structure the deal and whether or not to buy the company. This case inspired me to think about small business and manufacturing in a more positive way. It confirmed that I no... View Details

Keywords: Business Schools & Computer & Management Training; Educational Services

14 Dec 2016
HBS Seminar

Siobhan O'Mahony and Rebecca Karp, Boston University

12 Oct 2011
First Look

First Look: October 12

the resource-based view of the firm, we examine how teams can develop a knowledge-integration capability to dynamically integrate members' resources into higher performance. We distinguish among three sets of resources: relational, experiential, and View Details

Keywords: Sean Silverthorne

February 2008 (Revised May 2008)
Supplement

Lincoln Financial Group (C)

LFG reorganizes its business in order to improve customer intimacy. However, to implement the strategy, they need to effect significant changes in the skills of their salespeople. This case series straddles human resource management, corporate strategy, and sales... View Details

Keywords: Organizational Change and Adaptation; Salesforce Management; Customer Focus and Relationships; Financial Services Industry