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  • October–December 2023
  • Article

A Practical Guide to Conversation Research: How to Study What People Say to Each Other

By: Michael Yeomans, Katelynn Boland, Hanne K. Collins, Nicole Abi-Esber and Alison Wood Brooks
Conversation—a verbal interaction between two or more people—is a complex, pervasive, and consequential human behavior. Conversations have been studied across many academic disciplines. However, advances in recording and analysis techniques over the last decade have... View Details
Keywords: Interpersonal Communication; Analytics and Data Science; Research
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  • 01 Dec 2023
  • News

A Continuum of Innovation

it is the heart of what makes the HBS MBA a shared educational experience across generations. It is deeply important to us, therefore, to continuously invest in the RC, building on its long tradition of strength while leaning into change... View Details
Keywords: Jennifer Gillespie
  • Web

Alumni - Business & Environment

for our monthly newsletter and receive information about business & environment teaching, research, and engagement. First Name* Last Name* Email Address* HBS Degree Earned* MBA AMP DBA GMP HRPBA ISMP ITP OPM PLDA PMD PPL SELP SEPCA TGMP... View Details
  • 12 May 2021
  • News

The First Five Years: Sophie Bai (MBA 2020)

Left to right: Xuefei (Brianna) Bai and Xuefei (Sophie) Bai Left to right: Xuefei (Brianna) Bai and Xuefei (Sophie) Bai Xuefei (Sophie) Bai was sitting in her Boston apartment when she opened up a packet from HBS. The letter informed her... View Details
  • 01 Sep 2023
  • News

Alumni and Faculty Books

dysfunctional patterns from the past? How can I live more fully in the present? How do I create my desired future? Author Landon Carter shares his experience of what works in his more than 50 years of being on the path, and what has... View Details
  • 17 May 2011
  • First Look

First Look: May 17

  Working PapersThe First Deal: The Division of Founder Equity in New Ventures Authors:Thomas F. Hellmann and Noam Wasserman Abstract This paper examines the division of founder shares in entrepreneurial ventures, focusing on the decision... View Details
Keywords: Sean Silverthorne
  • Web

Systems Integration - Institute For Strategy And Competitiveness

Measure Outcomes & Cost for Every Patient Aligning Reimbursement with Value Systems Integration Geography of Care Information Technology Systems Integration Systems Integration Effectively integrated care in multiple locations is an... View Details
  • 10 Jan 2023
  • Op-Ed

Time to Move On? Career Advice for Entrepreneurs Preparing for the Next Stage

transition. When journaling the above, I encourage writing full sentences and fully expressing your thoughts around each. Don’t worry about being legible—you may never go back to read them—it is the act of writing that is key here. As you write, look for themes or... View Details
Keywords: by Julia Austin
  • 16 Feb 2010
  • Research & Ideas

The Outside-In Approach to Customer Service

the one between coordination and cooperation. Coordination—the ability to work together—involves the alignment of "hard" phenomena: activities, processes, and information. Most companies begin with this and simply assume that mandating View Details
Keywords: by Sarah Jane Gilbert; Consumer Products
  • 28 Jun 2021
  • Research & Ideas

Keep or Cut Workers? How Companies Reacted to the COVID-19 Crisis

governance,” Rouen says, others with similar levels of cash did not share these characteristics. Firms with strong financial positions that weren’t committed to their workforces were just as likely to lay off staff as companies with... View Details
Keywords: by Lane Lambert
  • 16 Apr 2001
  • Research & Ideas

Strategy and the Internet

entire value chain, across almost every company and industry. And because it is an open platform with common standards, companies can often tap into its benefits with much less investment than was required to capitalize on past generations of View Details
Keywords: by Michael E. Porter
  • Web

Alumnae Circles - Alumni

Each Circle is intentionally formed to have multiple perspectives represented in its discussions. Though they are diverse in many ways, each member will ideally share something in common with another person in their Circle (industry, life... View Details
  • 01 Dec 2019
  • News

Bridging the Gap

digging deep into planning, strategy, and available resources. It’s work that doesn’t come naturally, but the future of Chattanooga—and other US cities—depends on it. The realization that better cross-sector collaboration would be key to generating View Details
Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Administration of Economic Programs; Government
  • Web

Research - Behavioral Finance & Financial Stability

U.S. checks appear to have increased retail buying and share prices of retail-dominated portfolios. The Hong Kong payments increased overall market turnover and share prices in Hong Kong and mainland Chinese... View Details
  • 09 Jun 2022
  • Blog Post

The MBA Class of 2022 Looks Back

truly one of the most transformational experiences that inspires you to be authentic and vulnerable in every aspect of your life. From attending student-run MyTake events and listening to my classmates bravely share stories of their... View Details
  • March 2021
  • Article

The Impact of the General Data Protection Regulation on Internet Interconnection

By: Ran Zhuo, Bradley Huffaker, KC Claffy and Shane Greenstein
The Internet comprises thousands of independently operated networks, where bilaterally negotiated interconnection agreements determine the flow of data between networks. The European Union’s General Data Protection Regulation (GDPR) imposes strict restrictions on... View Details
Keywords: Personal Data; Privacy Regulation; GDPR; Interconnection Agreements; Internet and the Web; Governing Rules, Regulations, and Reforms
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  • Web

Events - Business History

business leaders in emerging markets since 2008. These are hosted on a public website featuring full interview transcripts and associated video clips that are free to download and use for teaching, research, or general interest. At this online conference, speakers... View Details
  • June 2015
  • Case

Beacon Group of Hong Kong: Finding Light in the Shadow Education Industry

By: Christopher Marquis, Qi Li and Guy Leung
After more than 25 years of operation, Beacon Group had grown from having 3 small classrooms on the fourth floor of a commercial building, to a network of 21 centers across Hong Kong with over 60,000 students enrolled per year. The key long-term challenge for the... View Details
Keywords: Online Education; Education; Tutoring; Incentives; Hong Kong; Motivation and Incentives; Internet and the Web; Family Business; Education Industry; Hong Kong
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  • 2008
  • Working Paper

Applicant and Examiner Citations in U.S. Patents: An Overview and Analysis

By: Juan Alcacer, Michelle Gittelman and Bhaven Sampat
Researchers studying innovation increasingly use indicators based on patent citations. However, it is well known that not all citations originate from applicants—patent examiners contribute to citations listed in issued patents—and that this could complicate... View Details
Keywords: Citations; Innovation and Invention; Patents; Research; United States
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  • 12 May 2009
  • First Look

First Look: May 12, 2009

does this occur? Across four studies, people justified their dishonest deeds through moral disengagement and exhibited motivated forgetting of information that might otherwise limit their dishonesty. Using hypothetical scenarios (Studies... View Details
Keywords: Martha Lagace