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  • All HBS Web  (4,616)
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  • January 2010 (Revised March 2013)
  • Case

HubSpot: Lower Churn through Greater CHI

By: F. Asis Martinez Jerez, Thomas Steenburgh, Jill Avery and Lisa Brem
HubSpot, a web marketing startup is under pressure from VCs to rapidly acquire new customers and to maintain a low level of customer churn. In the case, students explore the drivers of customer churn and uncover opportunities to increase customer retention across the... View Details
Keywords: Business Startups; Customer Relationship Management; Customer Satisfaction; Customer Value and Value Chain; Forecasting and Prediction; Consumer Behavior; Happiness; Consulting Industry
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Martinez Jerez, F. Asis, Thomas Steenburgh, Jill Avery, and Lisa Brem. "HubSpot: Lower Churn through Greater CHI." Harvard Business School Case 110-052, January 2010. (Revised March 2013.)
  • May 2009
  • Article

Authority versus Persuasion

By: Eric J. Van den Steen
This paper studies a manager's trade-off between using persuasion and using interpersonal authority to get an employee to 'do the right thing' from the manager's perspective (when the manager and employee disagree on the right course of action). It... View Details
Keywords: Employee Relationship Management; Managerial Roles; Projects; Motivation and Incentives; Power and Influence
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Van den Steen, Eric J. "Authority versus Persuasion." American Economic Review: Papers and Proceedings 99, no. 2 (May 2009): 448–453.
  • 2009
  • Working Paper

Authority versus Persuasion

By: Eric J. Van den Steen
This paper studies a principal's trade-off between using persuasion versus using interpersonal authority to get the agent to "do the right thing"; from the principal's perspective (when the principal and agent openly disagree on the right course of action). It shows... View Details
Keywords: Employee Relationship Management; Managerial Roles; Projects; Motivation and Incentives; Power and Influence
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Van den Steen, Eric J. "Authority versus Persuasion." Harvard Business School Working Paper, No. 09-085, January 2009.
  • 2008
  • Working Paper

A Darker Side to Decentralized Banks: Market Power and Credit Rationing in SME Lending

By: Rodrigo Canales and Ramana Nanda
We use loan-level data to study how the organizational structure of banks impacts small business lending. We find that decentralized banks—where branch managers have greater autonomy over lending decisions—give larger loans to small firms and those with "soft... View Details
Keywords: Organizational Structure; Financing and Loans; Industry Structures; Banks and Banking; Banking Industry; Mexico
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Canales, Rodrigo, and Ramana Nanda. "A Darker Side to Decentralized Banks: Market Power and Credit Rationing in SME Lending." Harvard Business School Working Paper, No. 08-101, June 2008. (Revised January 2011, August 2011.)
  • 07 Sep 2021
  • News

5 Tips To Successfully Make A Hybrid Setup Work For You And Your Boss

  • 2022
  • Book

Business Ethics: What Everyone Needs to Know

By: J.S. Nelson and Lynn A. Stout
An authoritative and practical guide to business ethics, written in an accessible question-and-answer format. In today's turbulent business climate, business ethics are more important than ever. Surveys of employees show that misconduct is on the rise. Cover stories... View Details
Keywords: Business Ethics; Organizational Behavior; Ethics; Governance Controls; Lawfulness
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Nelson, J.S., and Lynn A. Stout. Business Ethics: What Everyone Needs to Know. New York: Oxford University Press, 2022.
  • 11 Mar 2010
  • Working Paper Summaries

The Many Faces of Nonprofit Accountability

Keywords: by Alnoor Ebrahim
  • Research Summary

Performance Impact of Continuous Replenishment Systems

By: Janice H. Hammond
Janice H. Hammond has conducted (with Ted Clark of Hong Kong University of Science and Technology) a survey of U.S. retailers to determine how the implementation of continuous replenishment programs between manufacturers and retailers affects supply channel... View Details
  • 2014
  • Article

Executive Compensation and Human Capital Investments Through Industry Selection

By: Boris Groysberg and Eric Lin
We use proprietary data capturing compensation levels of executives placed by a global search firm to investigate how executives evaluate rewards and risks of human capital investment choices. Our findings suggest that more isolated industries with lower opportunity to... View Details
Keywords: Executive Compensation; Human Capital; Personal Development and Career
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Groysberg, Boris, and Eric Lin. "Executive Compensation and Human Capital Investments Through Industry Selection." Academy of Management Annual Meeting Proceedings (2014).
  • 2008
  • Working Paper

Performance and Control across Multiple Markets

By: Tatiana Sandino, Dennis Campbell and Shelby Yu
Chain organizations typically operate units across different types of markets, with significantly diverging customer bases. Such market-type dispersion potentially influences performance through two channels: it makes performance a noisier indicator of store manager... View Details
Keywords: Governance Controls; Organizational Design; Markets; Franchise Ownership; Performance; Retail Industry
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Sandino, Tatiana, Dennis Campbell, and Shelby Yu. "Performance and Control across Multiple Markets." American Accounting Association Financial Accounting and Reporting Section Paper, January 2008.
  • Article

Believe Me, I Have No Idea What I Am Talking About: The Effects of Source Certainty on Consumer Involvement and Persuasion

By: Uma R. Karmarkar and Zakary L. Tormala
This research explores the effect of source certainty-that is, the level of certainty expressed by a message source-on persuasion. The authors propose an incongruity hypothesis, suggesting that source certainty effects depend on perceived source expertise. In three... View Details
Keywords: Research; Experience and Expertise; Risk and Uncertainty; Consumer Behavior; Performance Expectations; Interests; Power and Influence
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Karmarkar, Uma R., and Zakary L. Tormala. "Believe Me, I Have No Idea What I Am Talking About: The Effects of Source Certainty on Consumer Involvement and Persuasion." Journal of Consumer Research 36, no. 6 (April 2010): 1033–1049.
  • 1 Aug 2010
  • Conference Presentation

Firm Performance, Top Management and Minority Hiring: African‐American Coaches in the NFL, 1970‐2007

By: Andrew Hill and David Thomas
Studies of minority hiring have found that low-status firms are more likely to hire minority candidates. However, most work has examined hiring for entry and mid-level positions, not senior management, which differs in the level of 1) uncertainty regarding the optimal... View Details
Keywords: Performance Evaluation; Management Teams; Recruitment; Relationships; Risk and Uncertainty; Ethnicity; Sports Industry; Africa; United States
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Hill, Andrew, and David Thomas. "Firm Performance, Top Management and Minority Hiring: African‐American Coaches in the NFL, 1970‐2007." Paper presented at the Academy of Management Annual Meeting, Montreal, QC, August 01, 2010.
  • February 2011
  • Exercise

Carbon Trading Simulation: Green Cement Inc.

By: Peter A. Coles
This simulation presents students the opportunity to experience firsthand the economics of carbon markets and permit trading. Each student has private role information about a company he or she manages. The student must make decisions about pollution-reducing... View Details
Keywords: Ethics; Investment; Markets; Agreements and Arrangements; Production; Corporate Social Responsibility and Impact; Business and Government Relations; Environmental Sustainability; Pollutants
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Coles, Peter A. "Carbon Trading Simulation: Green Cement Inc." Harvard Business School Exercise 911-051, February 2011.
  • November 2007 (Revised July 2010)
  • Background Note

China: The Political System

Offers a detailed overview of the structure and operation of the Chinese political system today. Key issues that are discussed include: 1) the relationship between the Communist Party of China and the state; 2) the relationship between central and local levels of... View Details
Keywords: Government and Politics; System; China
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Abrami, Regina M., and Weiqi Zhang. "China: The Political System." Harvard Business School Background Note 308-063, November 2007. (Revised July 2010.)
  • April 2003
  • Case

Captain Crisis in the United States Army, The

From 1989 to 1999, the Army watched as captain attrition rose from a planned and acceptable 6.7% to a staggering 10.6%. At the beginning of a new century, the Army leadership is concerned that current and projected staffing levels for junior officers are insufficient... View Details
Keywords: Human Capital; Retention; Government and Politics; Public Administration Industry
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Beaulieu, Nancy D., and Jamie Warder. "Captain Crisis in the United States Army, The." Harvard Business School Case 903-126, April 2003.
  • 14 May 2015
  • News

A senseless subsidy

  • 08 Sep 2014
  • News

Income inequality is unsustainable – Just ask Harvard Business School

  • 05 Nov 2020
  • News

Don’t Get Blindsided by Your Blind Spots

  • Research Summary

Capital flows in a Globalized Economy: The Role of Policies and Institutions (joint with Sebnem Kalemli-Ozcan and Vadym Volosovych)

By: Laura Alfaro
We describe the patterns of international capital flows in the period 1970-2000. We then examine the determinants of capital flows and capital flow volatility during this period. We find that institutional quality is an important determinant of capital flows.... View Details
  • April 2002
  • Article

The Determination of Unemployment Benefits

By: Rafael Di Tella and Robert J. MacCulloch
While much empirical research exists on labor market consequences of unemployment benefits, there is remarkably little evidence on the forces determining benefits. We present a simple model where workers desire insurance against unemployment risk and benefits increase... View Details
Keywords: Unemployment; Compensation and Benefits
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Di Tella, Rafael, and Robert J. MacCulloch. "The Determination of Unemployment Benefits." Journal of Labor Economics 20, no. 2 (April 2002): 404–34.
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