Machine Learning - Publications - Faculty & Research

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

still hold true. But a great deal of research over the past 20 years or so have put a lot of meat on those bones. As one example, we’ve come to learn more about creating the high-trust environment that leads to engaged employees who... View Details

Keywords: by Jim Aisner; Retail

June 2024
Teaching Note

Beamery: Using Skills and AI to Modernize HR

By: Boris Groysberg, David Lane, Susan Pinckney and Alexis Lefort

Teaching Note for HBS Case No. 424-004. Unicorn human relationships startup Beamery evaluates it growth versus depth strategy as its strategic partners and customers could become future competitors in a quickly changing AI based human resources and talent management... View Details

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19 Jan 2023
News

Forged in Fire

conclusion that's different than mine? They have some level of experience, some level of wisdom that I haven't learned yet, and there's something that I can take from this person. So how do I bring that out of this person so that I can... View Details

01 Dec 2022
News

December 2022 Alumni and Faculty Books and Podcasts

determined quest. Auth will transport you in his spiritual time machine from Egypt’s Old Kingdom, through Greece and Rome, to medieval Europe; from the age of the Renaissance, through the Ages of Exploration and Enlightenment; and from... View Details

03 Jan 2017
First Look

January 3, 2017

powerful machine learning technique known as Thompson sampling to address the challenge of balancing the exploration-exploitation tradeoff under the presence of inventory constraints. Our algorithms prove to... View Details

Keywords: Carmen Nobel

23 Jul 2001
Research & Ideas

How the Giants of Enterprise Seized the Future

"feeling tone" he engendered around himself. He truly—passionately—believed you could learn from anybody. Because ordinary people knew that, they taught him all they could. Humility was a trait which no one ever accused Charles... View Details

Keywords: by Richard S. Tedlow

22 Feb 2022
News

March 2022 Alumni and Faculty Books

self-refining algorithms (aka machine learning) and wearable sensors and computers, and offer a compass for making the right choice for CEOs and CLOs who are guiding executive program design. Ultimately, this book serves as a guide to... View Details

July 2024
Case

Knowledge-Enabled Financial Advice: Digital Transformation at Edward Jones

By: Lauren Cohen, Richard Ryffel, Grace Headinger and Sophia Pan

Edward Jones, a wealth management advisory firm that prided itself on its interpersonal connections and face-to-face interactions, was eager to augment their services with AI capabilities. Built on 1-to-1 close-knit relationships, the firm had more than 15,000 offices... View Details

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Educators

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11 Oct 2016
First Look

October 11, 2016

Paris,” among other awards, for its innovation and performance. Purchase this case: https://cb.hbsp.harvard.edu/cbmp/product/617007-PDF-ENG Harvard Business School Case 516-046 Spotify In November 2014, Spotify's chief content officer Ken Parks View Details

Keywords: Sean Silverthorne

01 Mar 2023
News

Clearing the Air

atoms. But what we can do is simple experiments and simulations to predict important properties of molecules, like how much it might cost to synthesize. The other part is using machine learning to connect... View Details

Keywords: April White and Dan Morrell; Illustrations by Richard Borge

20 Aug 2013
First Look

First Look: August 20

Buildings By: Herron, J., Amy C. Edmondson, and Robert G. Eccles, Jr. Abstract—Buildings are the nation's greatest energy consumers. Forty percent of all our energy is used for heating, cooling, lighting, and powering machines and devices... View Details

Keywords: Anna Secino

01 Dec 1999
News

Covering the Issues

standards and social responsibility, technology, globalization, the School's Soldiers Field campus, and the essential contributions that women are making in the business world. While a lot has changed at HBS in 75 years, it is remarkable to View Details

Keywords: Susan Young, Deborah Blagg, and Garry Emmons

01 Dec 2006
News

Inside Intel

had learned as a corporation how to do things that all corporations must do if they are to succeed. Two of these deserve special note. First, Intel had learned how to grow. Second, it had View Details

Keywords: Richard S. Tedlow; Hanna, Julia; technology; manufacturing; innovation; Computer and Electronic Product Manufacturing; Manufacturing; Electrical Equipment, Appliance, and Component Manufacturing; Manufacturing

01 Jun 1997
News

Blockbuster Deals

disappointments? To learn more about some of the ramifications, pitfalls, and managerial issues associated with the M&A; process, the Bulletin asked a number of HBS faculty members to comment on the M&A; phenomenon from their several... View Details

Keywords: Garry Emmons and Nancy O. Perry

23 Aug 2016
First Look

August 23, 2016

officers (CEOs), we use linguistic features extracted from conferences calls and statistical learning techniques to develop a measure of CEO personality in terms of the Big Five traits: agreeableness, conscientiousness, extraversion,... View Details

Keywords: Sean Silverthorne

01 Jun 2022
News

June 2022 Alumni and Faculty Books

of life work, behave, and relate to each other. To thrive in a world driven by data and powered by algorithms, we must learn to see, think, and act in new ways. We need to develop a digital mindset. But what does that mean? Some fear it... View Details

Keywords: Publishing Industries (except Internet); Information

01 Jun 2014
News

Ready for Takeoff

and the computer with one of the partner's secretaries," she recalls. She spent two-and-a-half years there, learning business at a high level. "It was like drinking from a fire hose." But something was missing. Sender felt like she still... View Details

Keywords: Dan Morrell; Air Transportation; Transportation

01 Jun 2014
News

Screen Saver

caught up in the hierarchy of leadership. He engaged with you regardless of your level in the company. That really mattered at a place like Starbucks." Lopez sees a direct connection between his focus at Starbucks and his work at AMC. "One of the first things I View Details

Keywords: Julia Hanna; Arts, Entertainment

21 Aug 2018
First Look

New Research and Ideas, August 21, 2018

We implement a variety of machine learning methods to forecast daily sales. We find that using social media information results in statistically significant improvements in the out-of-sample accuracy of the... View Details

Keywords: Dina Gerdeman

03 Mar 2017
News

Big Blue’s Big Bet

which is the ability of computer systems to learn from a language as it is spoken, in all its idioms, colloquialisms, and technical-ese, and without having to be explicitly programmed to learn these things.... View Details

Keywords: Paul Kix; illustrations by Dan Page

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