Publications

01 May 2019
What Do You Think?

What Should the Leadership of YouTube Do?

as a flat planet, bogus cures for cancer, and conspiracy theories such as United States government involvement in the 9/11 attacks. Employee suggestions regarding ways of dealing with questionable material... View Details

Keywords: by James Heskett; Entertainment & Recreation; Media & Broadcasting

Article

The Decreasing Value of Our Research to Management Education

By: Jone L. Pearce and Laura Huang

For centuries we have expected the best teachers also to be scholars. The practice of scholarship should do more than make scholars more humble teachers; scholarship is expected to be more than an activity done for its own sake. Here we present evidence that our... View Details

2019
Working Paper

The Impact of the General Data Protection Regulation on Internet Interconnection

By: Ran Zhuo, Bradley Huffaker, KC Claffy and Shane Greenstein

The Internet comprises thousands of independently operated networks, where bilaterally negotiated interconnection agreements determine the flow of data between networks. The European Union’s General Data Protection Regulation (GDPR) imposes strict restrictions on... View Details

Keywords: Personal Data; Privacy Regulation; GDPR; Interconnection Agreements; Internet and the Web; Governing Rules, Regulations, and Reforms; European Union

September 2017
Article

The Real Effects of Capital Controls: Firm-Level Evidence from a Policy Experiment

By: Laura Alfaro, Anusha Chari and Fabio Kanczuk

Emerging-market governments adopted capital control taxes to manage the massive surge in foreign capital inflows in the aftermath of the global financial crisis. Theory suggests that the imposition of capital controls can drive up the cost of capital and curb... View Details

Keywords: Capital Controls; Discriminatory Taxation; International Investment Barriers; Exports; Debt; Cost of Capital; Taxation; Investment; Borrowing and Debt; Equity; Brazil

16 Apr 2012
Research & Ideas

The Inner Workings of Corporate Headquarters

compare to the networks of line workers within those divisions. If theory is correct, corporate staff networks should be larger and more centralized than those of line workers.... View Details

Keywords: by Michael Blanding

February 2008
Article

Where Do Transactions Come From? Modularity, Transactions, and the Boundaries of Firms

By: Carliss Y. Baldwin

This article constructs a theory of the location of transactions and the boundaries of firms in a productive system. It proposes that systems of production can be viewed as networks, in which tasks-cum-agents are the nodes and transfers—of material, energy and... View Details

Keywords: Boundaries; Production; Market Transactions; Supply Chain; Management; Cost; Theory; Performance Productivity; Information Management; Complexity

03 Feb 2016
Research & Ideas

The State of Customer Service Leadership

owners. How can they be both? Heskett: Owners in our minds are those employees and customers who suggest new ways of doing things or introduce new employees and customers to the business. The best customers,... View Details

Keywords: by Jim Aisner; Retail

01 Dec 1998
News

Managing the Business of Life

afforded Middlebrooks precious peace of mind at work, knowing her children were in a safe, loving, and familiar environment. In addition, she credits husband William, who owns a customer service and training... View Details

16 Feb 2023
Blog Post

The Rituals of Case Method Teaching

Eliseeva. For Eva Ascarza, the Jakurski Family Associate Professor of Business Administration, rituals are all in service of devoting her mind solely to the case discussion.... View Details

16 Dec 2002
Research & Ideas

Mentoring—Using the Voice of Experience

transmit knowledge for a lot of reasons, both in the types of knowledge and the types of ways that they try to do it, and also the degree to which the entrepreneurs have... View Details

Keywords: by Sean Silverthorne

22 Sep 2017
News

The Epicenter of Miami’s Vice

right now, but you would claim that I would leave this and go back to my mother country in a minute the instant Fidel Castro, that SOB, dies. And so I think that there was a lot of cognitive dissonance about that. There were people who... View Details

2015
Discussion Paper

The Roles of Import Competition and Export Opportunities for Technical Change

By: Claudia Steinwender

A variety of empirical and theoretical trade papers have suggested and documented a positive impact of trade on the productivity of firms. However, there is less consensus about the underlying mechanism at work. While trade papers focus on access to export markets,... View Details

Keywords: Performance Productivity; Trade

2011
Other Unpublished Work

Do Public and Private Firms Behave Differently? An Examination of Investment in the Chemical Industry

By: Albert W. Sheen

I compare the capacity expansion decisions of U.S. public and private producers of seven commodity chemicals from 1989-2006. I find that private firms invest differently, and more efficiently, than public firms. Specifically, private firms are more likely than public... View Details

Keywords: Private Ownership; Chemicals; Investment; Public Ownership; Chemical Industry; United States

2009
Working Paper

Operational Failures and Problem Solving: An Empirical Study of Incident Reporting

By: Julia Rose Adler-Milstein, Sara J. Singer and Michael W. Toffel

Operational failures occur in all industries with consequences that range from minor inconveniences to major catastrophes. Many organizations have implemented incident reporting systems to highlight actual and potential operational failures in order to encourage... View Details

Keywords: Communication Strategy; Legal Liability; Management Practices and Processes; Service Operations; Failure; Health Industry

2006
Working Paper

Male Circumcision and AIDS: The Macroeconomic Impact of a Health Crisis

By: Amrita Ahuja, Brian Wendell and Eric D. Werker

Theories abound on the potential macroeconomic impact of AIDS in Africa, yet there have been surprisingly few empirical studies to test the mixed theoretical predictions. In this paper, we examine the impact of the AIDS epidemic on African nations through 2005 using... View Details

Keywords: Macroeconomics; Health Disorders; Welfare or Wellbeing; Poverty; Research; Education; Nutrition; Risk Management; Africa