India - Publications - Faculty & Research

2023
Book

Deeply Responsible Business.: A Global History of Values-Driven Leadership

Corporate social responsibility has entered the mainstream, but what does it take to run a successful purpose-driven business? This book examines leaders who put values alongside profits to showcase the challenges and upside of deeply responsible business. Should... View Details

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22 Oct 2007
Research & Ideas

Bringing ‘Lean’ Principles to Service Industries

division between the 'real world' and university research that you often encounter in the United States." Staats and Upton traveled to Wipro's offices in Bangalore on multiple occasions, interviewing employees at all levels to examine the company-wide effects of... View Details

Keywords: by Julia Hanna; Computer

March 2022 (Revised February 2024)
Case

Emeritus: Achieving Impact, Providing Access (A)

By: Ashish Nanda and Zack Kurtovich

In June 2019, Emeritus cofounders Ashwin Damera (HBS MBA 2005) and Chaitanya Kalipatnapu were thrilled with the rapid growth of Emeritus. Damera and Kalipatnapu believed that Emeritus, established in July 2015 to offer online executive education, was only in the early... View Details

Keywords: Education Technology; Professional Service Firm; Startup; Digital Strategy; Global Business; Global Firm; Platform Business; Business Startups; Growth and Development; Growth and Development Strategy; Entrepreneurship; Executive Education; Strategy; Education Industry; India

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CSV in Practice - Institute For Strategy And Competitiveness

but for Cisco customers, increasing industry growth. The program has also strengthened Cisco’s relationships with suppliers, customers and government. Integrating Strategy Across Levels - Novartis in Rural India Reconceiving Products &... View Details

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Globalization - Faculty & Research

Purchase Related Tabellini, Marco, and Giacomo Magistretti. "Economic Integration and the Transmission of Democracy." Review of Economic Studies 92, no. 4 (July 2025): 2765–2792. (Available also from VOX , VOXEU , Atlantico , The Economist , Domani , and Ideas for... View Details

October 2012 (Revised September 2013)
Teaching Note

The Dabbawala System: On-Time Delivery, Every Time

By: Stefan H. Thomke

The Mumbai-based dabbawalas are a 5,000 or so person organization that achieves exceptional service performance with a semi-literate workforce. Every working day, they deliver and return about 130,000 lunchboxes to offices throughout Mumbai. This entails more than... View Details

Keywords: Systems Design; Organization Design; Service; Organizational Design; Service Operations; Service Delivery; Mumbai

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Becoming an Entrepreneur - Alumni

Start-Ups. Black Business Women and Entrepreneurs Ladies Who Launch An online and offline social network for women to move their businesses and personal goals forward. + – Region-Specific Organizations KCnext (Kansas City) Built in Chicago TiE (Indus Entrepreneurs)... View Details

27 Feb 2017
Research & Ideas

Reputation is Vital to Survival in Turbulent Markets

businesses over the long run: companies such as Tata Group, founded in India in 1868, or Mexican bakery Grupo Bimbo, started in 1945. What sets these firms apart? What can leaders in developed markets learn from them? In the recent... View Details

Keywords: by Sean Silverthorne

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HBS - Financials | Supplemental Financial Information

percent of which was either entirely residential or blended. Internationally, the group launched new cohorts for its Senior Leadership Programs in India and the Middle East. Total Executive Education tuition revenue accounted for 18... View Details

28 Nov 2005
Research & Ideas

Unilever: Transformation and Tradition

and source of coherence. The research laboratories in Britain, the Netherlands, the United States, and India were major sources of innovation. From gum health toothpaste to household cleaners, and from insect pollination of oil palms... View Details

Keywords: by Geoffrey Jones; Consumer Products

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Commodities, Currencies, and Balancing of the Trade Deficit - A Chronicle of the China Trade

Commodities, Currencies, and Balancing of the Trade Deficit Augustine Heard & Co.’s formation occurred during the First Opium War (1839–1842). The conflict broke out between the United Kingdom and China in part over the transport and sale of opium by the British from... View Details

February 2017 (Revised September 2017)
Case

Akshaya Patra: Impact at Scale

By: V. Kasturi Rangan and Sarah Appleby

Akshaya Patra, an Indian NGO, had set an ambitious goal of serving 5 million free meals daily to India's schoolchildren. Founded in 2000, Akshaya Patra had thus far opened 25 high-capacity kitchens in 10 different States to provide a midday meal to nearly 1.65 million... View Details

Keywords: Scaling; Public-private Partnership; Operational Excellence; Nonprofit Scaling; Social Impact; Social Enterprise; Growth and Development Strategy; Business and Government Relations; Performance Effectiveness; Nonprofit Organizations; India

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12 Oct 2022
Blog Post

11 Stories from HBS PRIDE for National Coming Out Day

that you are important. Saurabh Gupta (he/him/his), Class of 2023 Growing up, I thought some of my friends were cute but I didn’t know what these feelings were. At the time, same-sex relationships were criminalized in India and the word... View Details

11 Jul 2016
HBS Case

Neurodiversity: The Benefits of Recruiting Employees with Cognitive Disabilities

maciek905 Started in 2011, the Autism at Work program grew from what was a side project by the head of SAP Labs in India into a companywide effort to have 1 percent of its workforce comprised of individuals with ASD. V. R. Ferose, then... View Details

Keywords: by Roberta Holland; Technology

August 2023
Case

Reimagining Hindustan Unilever (A)

By: Sunil Gupta and Rachna Tahilyani

In the fall of 2019, the CEO and MD of Hindustan Unilever (HUL), India’s largest fast-moving consumer goods (FMCG) firm, is wondering what to do about their experiments to digitize distribution. Despite three years of intense efforts, their apps to empower retailers... View Details

Keywords: Experimentation; Digital Transformation; Digital Strategy; Leading Change; Distribution; Decisions; Organizational Change and Adaptation; Consumer Behavior; E-commerce; Competition; Performance; Business Strategy; Marketing; Transformation; Consumer Products Industry; Asia; India

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Professor Bradley is the William Ziegler Professor of Business Administration Emeritus at the Harvard Business School. In addition to teaching Management and Strategy in the Owner President Management Program and leading an... View Details

Keywords: e-commerce industry; financial services; health care; high technology; internet; pharmaceuticals; telecommunications

02 Aug 2022
Blog Post

From HBS to Cutting-Edge Tech

Gaurav Singh (MBA 2022) grew up in Varanasi, India. He completed his Bachelor’s of Technology in Instrumentation and Control Engineering from NIT Trichy, India before moving to the US to pursue his M.S. in Electrical and Computer... View Details

July 2013 (Revised May 2024)
Case

BMVSS: Changing Lives, One Jaipur Limb at a Time

By: Srikant Datar and Saloni Chaturvedi

Bhagwan Mahaveer Viklang Sahayata Samiti (BMVSS) is an Indian not-for-profit organization engaged in assisting differently-abled persons by providing them with the legendary low-cost prosthesis, the Jaipur Foot, and other mobility-assisting devices, free of cost. Known... View Details

Keywords: Nonprofit Organizations; Financial Condition; Health Care and Treatment; Diversity; Philanthropy and Charitable Giving; Growth and Development Strategy; Medical Devices and Supplies Industry; Health Industry; India; Asia

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October 2023
Case

Leading Transformation at IHCL

By: Krishna G. Palepu, V.G. Narayanan and Malini Sen

In November 2017, Puneet Chhatwal, took charge as MD and CEO of IHCL, popularly referred to as the Taj Hotels. Despite being India’s largest hospitality company by market capitalization and respected for its values and service, IHCL had made losses for the last seven... View Details

Keywords: Turn Around Management; Hospitality Industry; Brand Management; Financial Strategy; Business Model; Restructuring; Asset Management; Leadership Style; Crisis Management; Brands and Branding; Product Positioning; Segmentation; Asia; India

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July 2012 (Revised July 2015)
Case

Nalli Silk Sarees (A)

By: V.G. Narayanan, Namrata Arora and Vidhya Muthuram

Nalli Silk Sarees Private Limited was a family owned and operated business that retailed Indian ethnic wear. This 83-year-old company had enjoyed impressive growth with a $95 million turnover, a 22-store retail footprint, and had outdone its competitors by being the... View Details