User Experience Design - Publications - Faculty & Research

07 Jun 2023
HBS Case

3 Ways to Gain a Competitive Advantage Now: Lessons from Amazon, Chipotle, and Facebook

at Harvard Business School. “It was better designed and nicer to use.” However, when Amazon released its Kindle e-reader three years later, it included an important feature: a connection to wifi that allowed readers to download books more... View Details

Keywords: by Michael Blanding

26 May 2015
First Look

First Look: May 26

the ability to achieve a goal, which in turn translates into higher rates of learning. We test the resulting model experimentally, using a mixed-method design that combines two laboratory experiments with a... View Details

Keywords: Sean Silverthorne

23 Aug 2019
Blog Post

A Summer of Peaks and Swells: Interning at Patagonia

Before arriving to Harvard Business School, I had built my career around bringing crazy ideas to life at Google in a variety of operations, strategy, and design roles. I was surrounded by incredible people, learned from world class... View Details

Keywords: Technology; Consumer Products / Retail

Web

Podcast - Business & Environment

of the Voluntary Carbon Markets Integrity Initiative (VCMI). Mark has worked in carbon markets and climate finance for nearly three decades, with experience at organizations like WWF, The Climate Group, and Fundación Natura in Ecuador.... View Details

Program

Compensation Committees

you participate in an Executive Education program on the HBS campus, you enter an immersive experience where every aspect of the learning model has been carefully designed to facilitate your growth. Your... View Details

03 May 2011
First Look

First Look: May 3

things, and events. They provide contexts in which executives and employees can interact to create new meaning. Phronetic leaders use metaphors and stories to convert their experience into tacit knowledge that others can use. They exert... View Details

Keywords: Sean Silverthorne

Program

Advancing Women of Color in Leadership

participate in an Executive Education program on the HBS campus, you enter an immersive experience where every aspect of the learning model has been carefully designed to facilitate your growth. Your... View Details

30 Jun 2022
HBS Case

Peloton Changed the Exercise Game. Can the Company Push Through the Pain?

off by the original products’ cost. In August 2021, the company dropped the original bike’s price to $1,495; the treadmill that was still on the market cost $2,495, with a similar name but not the higher price of its recalled sister product. Longtime View Details

Keywords: by Lane Lambert; Media & Broadcasting; Health; Bicycle

Program

Audit Committees in a New Era of Governance

Education program on the HBS campus, you enter an immersive experience where every aspect of the learning model has been carefully designed to facilitate your growth. Your learning will take place on your... View Details

24 Jul 2023
Research & Ideas

Part-Time Employees Want More Hours. Can Companies Tap This ‘Hidden’ Talent Pool?

examined roughly 1,500 part-time workers who indicated that, if circumstances were different, they would prefer to work more hours. 22 percent of respondents said gaps in resumes prevented them from finding work. 28 percent cited years of View Details

Keywords: by Kara Baskin

07 Feb 2022
Research & Ideas

Digital Transformation: A New Roadmap for Success

However, as much as possible, they recommend designing organizations to mirror the end-to-end experience of the customer so that employees solve problems "through the eyes of the customer." This structure... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards

12 Apr 2022
Research & Ideas

Swiping Right: How Data Helped This Online Dating Site Make More Matches

Their research suggests that transparency on dating sites—as simple as allowing users to see the identity and photos of those who “swiped right” to show their interest—improves engagement for both men and women. Since Match.com launched... View Details

Keywords: by Kara Baskin

Program

Ascending the Peak: Finding the Leader Within—Virtual

centered around virtual connection, our programs reflect the input and experience of tens of thousands of participants. When you participate in a virtual HBS Executive Education program, you benefit from a powerful learning View Details

27 Feb 2007
First Look

First Look: February 27, 2007

Cases & Course MaterialsDesign: More Than a Cool Chair Harvard Business School Note 607-026 This introduction to the Design industry includes definitions, and industry statistics, as well as descriptions of geographic clustering,... View Details

Keywords: Martha Lagace

30 Apr 2024
Book

When Managers Set Unrealistic Expectations, Employees Cut Ethical Corners

designed to boost responsibility, yet corporate misconduct has persisted—and in many ways worsened, often to the tune of billions of dollars in losses. Perhaps that’s because organizations are still failing to recognize that misconduct is... View Details

Keywords: by Dina Gerdeman

31 Jan 2022
Research & Ideas

Where Can Digital Transformation Take You? Insights from 1,700 Leaders

launch new products or programs, experiment with them, refine them, and even drop them. Digitally mature organizations leverage design thinking, lean start-up, and agile methodologies to power innovation.... View Details

Keywords: by Linda A. Hill, Ann Le Cam, Sunand Menon, and Emily Tedards

04 Jun 2013
Working Paper Summaries

Prosocial Bonuses Increase Employee Satisfaction and Team Performance

Keywords: by Lalin Anik, Lara B. Aknin, Michael I. Norton, Elizabeth W. Dunn & Jordi Quoidbach

September 21, 2013
Other Article

Redefining Global Health-care Delivery

By: Jim Yong Kim, Paul E. Farmer and Michael E. Porter

Initiatives to address the unmet needs of those facing both poverty and serious illness have expanded significantly over the past decade. But many of them are designed in an ad-hoc manner to address one health problem among many; they are too rarely assessed; best... View Details

Keywords: Health

Citation

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01 Apr 2024
In Practice

Navigating the Mood of Customers Weary of Price Hikes

Inflation remains front and center for consumers and businesses, which continue to reel from the double-digit rise in prices during the COVID-19 pandemic and the interest rate hikes designed to cool them. While price increases for goods... View Details

Keywords: by Rachel Layne; Retail; Consumer Products

26 Aug 2009
Op-Ed

Where Cash for Clunkers Ran Off the Road

short-term incentive programs designed to shape consumer purchase behavior. It has no experience in such initiatives and proved itself incapable of forecasting demand associated with different incentive... View Details

Keywords: by John Quelch; Auto

Publications