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  • June 2012
  • Case

Perfect Storm over Zurich Airport (A) (Abridged)

By: Michael L. Tushman and Carin-Isabel Knoop
Josef Felder, CEO of Zurich Airport, faces several crises as he tries to transform the Airport from a slow-moving, conflict-ridden, government-owned entity into a privatized, world-class airport. View Details
Keywords: Change Management; Transformation; Leading Change; Crisis Management; Organizational Change and Adaptation; State Ownership; Privatization; Air Transportation Industry
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Tushman, Michael L., and Carin-Isabel Knoop. "Perfect Storm over Zurich Airport (A) (Abridged)." Harvard Business School Case 412-145, June 2012.
  • September 1992 (Revised January 1994)
  • Case

Reshaping Apple Computer's Destiny 1992

By: David B. Yoffie and Johanna M. Hurstak
Examines John Sculley's approach toward transforming Apple Computer. Focuses on Sculley's management style, his creation of a new management team, and his efforts to create a professional management system inside Apple. View Details
Keywords: Management Style; Transformation; Management Teams; Management Systems; Computer Industry; California
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Yoffie, David B., and Johanna M. Hurstak. "Reshaping Apple Computer's Destiny 1992." Harvard Business School Case 393-011, September 1992. (Revised January 1994.)
  • 12 Nov 2014
  • Op-Ed

A Challenge to the New Congress: Pass Housing Finance Reform

single security for both Fannie and Freddie. Now we must "get there" before inertia gains even more momentum. The new Congress must recommit itself to drafting legislation that will transform housing finance in the twenty-first... View Details
Keywords: by Nicolas Retsinas & Rob Couch; Construction; Real Estate

    Amy C. Edmondson

    Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of... View Details

    Keywords: health care; nonprofit industry; professional services; consulting
    • February 2000 (Revised April 2000)
    • Case

    RadioShack

    By: V. Kasturi Rangan, Youngme E. Moon and Marie Bell
    Outlines the transformation of RadioShack stores from a parts and accessories business to a provider of high bandwidth Internet access. View Details
    Keywords: Change Management; Marketing Strategy; Risk and Uncertainty; Internet
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    Rangan, V. Kasturi, Youngme E. Moon, and Marie Bell. "RadioShack." Harvard Business School Case 500-081, February 2000. (Revised April 2000.)
    • June 2011
    • Case

    Leaders Who Make a Difference: Sam Palmisano's Smarter IBM: Day 1

    By: Joseph L. Bower and Sonja Ellingson Hout
    Sam Palmisano explains the moves he made to transform IBM into a faster-growing, more profitable company focused on IT solutions to the problems of companies, cities, and nations. View Details
    Keywords: Change Management; Transformation; Growth and Development Strategy; Business or Company Management; Information Technology Industry
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    Bower, Joseph L., and Sonja Ellingson Hout. "Leaders Who Make a Difference: Sam Palmisano's Smarter IBM: Day 1." Harvard Business School Multimedia/Video Case 311-701, June 2011.
    • 16 Jun 2014
    • Research & Ideas

    The Unfulfilled Promise of Educational Technology

    at scale? That's where technology is so promising." Three Transformations Kim identifies three ways in which technology can transform education: personalization, access, and productivity.... View Details
    Keywords: by Michael Blanding; Education
    • Aug 04 2016
    • Short Film

    Alumni Status and Lifelong Learning

    • February 2023 (Revised March 2024)
    • Case

    Saudi Arabia: A Vision in Progress

    By: Kristin Fabbe, Adel Hamaizia and Tom Quinn
    In 2016, when Saudi Arabian Crown Prince Mohammed bin Salman announced a long-range economic and social transformation plan called Vision 2030, he faced Western skepticism about how the oil-rich and religiously conservative country would accomplish its ambitious goals.... View Details
    Keywords: Economic Growth; Cross-Cultural and Cross-Border Issues; Globalized Economies and Regions; Government Administration; International Relations; Leading Change; Privatization; Religion; Public Opinion; Saudi Arabia
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    Fabbe, Kristin, Adel Hamaizia, and Tom Quinn. "Saudi Arabia: A Vision in Progress." Harvard Business School Case 723-006, February 2023. (Revised March 2024.)
    • October 2017
    • Supplement

    Turnaround at Norsk Gjenvinning (B)

    By: George Serafeim
    The case describes the impact of Norsk Gjenvinning's (NG) transformation efforts on reducing corruption and non-compliance within the Norwegian waste management industry. View Details
    Keywords: Change Leadership; Governance; Compliance; Waste Management; Environmental Impact; Social Responsibility; Industry Regulation; Regulatory Enforcement; Change Management; Crime and Corruption; Governance Compliance; Wastes and Waste Processing; Norway
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    Serafeim, George, and David Freiberg. "Turnaround at Norsk Gjenvinning (B)." Harvard Business School Supplement 118-033, October 2017.
    • February 1996
    • Case

    CIGNA Property and Casualty Reengineering (B)

    By: Richard L. Nolan, Donna B. Stoddard, Chiara Francalanci and Elise C Martin
    In 1993 CIGNA Property and Casualty embarked on a full transformation effort under a new leadership team headed by Gerry Isom. This case presents progress through September 1995. View Details
    Keywords: Transformation; Corporate Entrepreneurship; Human Resources; Leading Change; Organizational Design; Groups and Teams
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    Nolan, Richard L., Donna B. Stoddard, Chiara Francalanci, and Elise C Martin. "CIGNA Property and Casualty Reengineering (B)." Harvard Business School Case 196-014, February 1996.
    • January 2015 (Revised January 2017)
    • Case

    Curriculum Associates: Turning the Page from Tradition to Innovation

    By: John J-H Kim and Christine S. An
    Set in Fall 2014, the traditional textbook publishing industry is being transformed by technological innovations and new student achievement standards. This case chronicles how Rob Waldron, CEO, and his team bring Curriculum Associates (CA), a traditional supplemental... View Details
    Keywords: Education Technology; SaaS; Turnaround; Textbook Publishing; Innovation; Sales Cycle; HR Strategy; Privately-funded Businesses; Sustainable Growth; Product Development Strategy; Organizational Change and Adaptation; Technological Innovation; Competitive Advantage; Publishing Industry
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    Kim, John J-H, and Christine S. An. "Curriculum Associates: Turning the Page from Tradition to Innovation." Harvard Business School Case 315-053, January 2015. (Revised January 2017.)
    • May 1997
    • Supplement

    Francisco de Narvaez at Tia

    By: Linda A. Hill and Mara Willard
    Harvard Business School students question Francisco de Narvaez about his family store, Tia, from the late 1980s to the present, as he attempts to transform it from a family-owned business into a market-driven, professionally-run global company. View Details
    Keywords: Globalized Firms and Management; Family Business; Transformation
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    Hill, Linda A., and Mara Willard. "Francisco de Narvaez at Tia." Harvard Business School Video Supplement 497-503, May 1997.
    • May 1994 (Revised May 1995)
    • Case

    Laura Ashley (B): Defining a Strategy

    By: Richard L. Nolan
    A turnaround CEO engineers a business transformation and formulates short-term and long-term strategy after assessing the business situation. View Details
    Keywords: Organizational Change and Adaptation; Change Management; Management Teams; Business Strategy; Consumer Products Industry; Apparel and Accessories Industry
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    Nolan, Richard L. "Laura Ashley (B): Defining a Strategy." Harvard Business School Case 194-143, May 1994. (Revised May 1995.)
    • 30 Jan 2019
    • What Do You Think?

    Who Will Measure up to These Two Remarkable Leaders?

    Summing Up: Which Schools Will Produce the Next Generation of Transformative Leaders? This month’s column featured two leaders who were able to build organizations that literally transformed the mutual fund... View Details
    Keywords: by James Heskett; Air Transportation; Financial Services
    • October 2007 (Revised August 2009)
    • Case

    Perfect Storm over Zurich Airport (A)

    By: Michael L. Tushman and David Kiron
    Josef Felder, CEO of Zurich Airport, faces several crises as he tries to transform the Airport from a slow-moving, conflict-ridden, government-owned entity into a privatized, world-class airport. View Details
    Keywords: Change Management; Transformation; Leading Change; Crisis Management; Organizational Change and Adaptation; State Ownership; Privatization; Air Transportation Industry
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    Tushman, Michael L., and David Kiron. "Perfect Storm over Zurich Airport (A)." Harvard Business School Case 408-023, October 2007. (Revised August 2009.)
    • Research Summary

    Overview

    By: Lynda M. Applegate
    My current research builds on past research on the role of information, analytics and technology in transforming business and society. Over the past two years, this research focuses on how organizations partner to build innovation ecosystems that accelerate the... View Details
    Keywords: Innovation Ecosystems; Leadership And Change Management; Organizational Adaptation; Innovation and Invention; Energy; Entrepreneurship; Leadership; Organizations; Technology; Strategy; Technology Industry; Web Services Industry; Information Technology Industry; Information Industry; Africa; North and Central America; Middle East
    • April 2001 (Revised April 2002)
    • Case

    Liz Claiborne China

    By: Joseph L. Bower, Sonja Ellingson Hout and Fred Young
    A new country manager builds the Shanghai office of Liz Claiborne into a powerful sourcing organization using local talent. She explains the nuts and bolts of transforming the office. View Details
    Keywords: Business Subsidiaries; Transformation; Selection and Staffing; Leadership; Managerial Roles; Market Entry and Exit; Fashion Industry; China
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    Bower, Joseph L., Sonja Ellingson Hout, and Fred Young. "Liz Claiborne China." Harvard Business School Case 301-098, April 2001. (Revised April 2002.)
    • 19 Oct 2012
    • Research & Ideas

    Digital Technology’s Profound Game Change for Marketers

    software eating the world. Software is disrupting industry after industry and transforming large swathes of the economy. When I was an entrepreneur in the 1990s, I would debate with my investors what sliver of the $70 billion US software... View Details
    Keywords: by Jeffrey Bussgang; Advertising; Technology

      The Network Secrets of Great Change Agents

      Large organizations—and the people working in them—tend to resist change. Yet some people are remarkably successful at leading transformation efforts. What makes them so effective?

       View Details
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