Publications

October 2001 (Revised October 2017)
Case

Pilgrim Bank (A): Customer Profitability

By: Frances X. Frei and Dennis Campbell

Provides a context in which students can explore managerial decision making that is critically informed by data analysis. The setting is a retail bank and the decision making relates to the bank's policy toward online banking. The management team is evaluating whether... View Details

Keywords: Banks and Banking; Customers; Profit; Banking Industry

October 2001 (Revised January 2002)
Case

Philipp Justus at eBay Germany (A)

By: Linda A. Hill and Maria Farkas

A week after becoming country manager of eBay's recently acquired German auction site, Philipp Justus must steer the company through a massive technical integration with eBay's Web site. Throughout the seven-month project, Justus and his team must master the challenge... View Details

Keywords: Organizational Design; Leadership; Internet and the Web; Globalized Firms and Management; Mergers and Acquisitions; Managerial Roles; Management Teams; Management Practices and Processes; Auctions; Retail Industry; Retail Industry; Germany

September 2001
Teaching Note

adM@rt (A) and (B)TN

By: F. Warren McFarlan

Teaching Note for (9-301-046) and (9-301-083). View Details

Keywords: Retail Industry; Retail Industry; Hong Kong

September 2001 (Revised May 2005)
Teaching Note

Li & Fung (A): Internet Issues (TN)

By: F. Warren McFarlan

Teaching Note for (9-301-009). View Details

Keywords: Retail Industry; Hong Kong; India; Europe; United States

2001
Case

Hudson's Bay Co.

By: R. Lal

Keywords: Retail Industry; Canada

2001
Case

Orchard Supply Hardware Stores

By: R. Lal

Keywords: Retail Industry; California

2001
Teaching Note

Orchard Supply Hardware Stores Teaching Note

By: R. Lal, Jennifer B. Lawrence and Josie Parr

Keywords: Retail Industry; California

July 2001
Teaching Note

Newell Company: Corporate Strategy TN

By: Cynthia A. Montgomery

Teaching Note for (9-799-139). A rewritten version of an earlier teaching note. View Details

Keywords: Corporate Strategy; Strategy; Diversification; Strategic Planning; Acquisition; Business Conglomerates; Horizontal Integration; Growth and Development Strategy; Business Strategy; Mergers and Acquisitions; Retail Industry

June 2001
Teaching Note

Merchandising At Nine West Retail Stores TN

By: Ananth Raman

Teaching Note for (9-698-098). View Details

Keywords: Retail Industry; United States

June 2001
Teaching Note

Retail Operations TN

By: Ananth Raman

Describes the teaching objectives and content of the Retail Operations Module in the Coordinating and Managing Supply Chains elective course at HBS. First describes the motivation for developing a module on retail operations in a supply chain course and then addresses... View Details

Keywords: Curriculum and Courses; Operations; Supply Chain Management; Motivation and Incentives; Retail Industry

June 2001 (Revised September 2004)
Teaching Note

E-Commerce at Williams-Sonoma (TN)

By: Rosabeth M. Kanter and Brooke Bartletta

Teaching Note for (9-300-086). View Details

Keywords: Information Technology Industry; Information Technology Industry; California

June 2001 (Revised August 2003)
Case

Home Depot, Inc. in the New Millennium

By: Krishna G. Palepu and Jeremy Cott

After nearly two decades of spectacular performance, Home Depot reported a disappointing performance in the year 2000. The company began expanding its business scope as a result of saturating its growth in the core business. This case explores whether the disappointing... View Details

Keywords: Growth Management; Expansion; Valuation; Performance; Business Strategy; Corporate Finance; Retail Industry

June 2001 (Revised July 2001)
Case

Amazon.com in the Year 2000

By: Krishna G. Palepu and Jeremy Cott

An analyst's critique of Amazon's prospectus from the perspective of its bond holders. View Details

Keywords: Bonds; Accounting Audits; Financial Reporting; Governing and Advisory Boards; Internet and the Web; Forecasting and Prediction; Retail Industry