Hospitality - Publications - Faculty & Research

20 Dec 2017
Lessons from the Classroom

How to Design a Better Customer Experience

Dietz, who didn’t realize that children saw the company’s MRI scanners as cold, scary chambers of misery until he visited a hospital and saw for himself. The machines created enough fear and tears that many kids needed to be sedated. The... View Details

Keywords: by Dina Gerdeman; Health; Entertainment & Recreation

28 Mar 2023
Research & Ideas

The FDA’s Speedy Drug Approvals Are Safe: A Win-Win for Patients and Pharma Innovation

reasons. To evaluate the BTD program, the research team looked at the time spent in late-stage clinical testing, as well as data collected from the FDA’s Adverse Event Reporting System, which relies on reports of negative side effects ranging from headaches and nausea... View Details

Keywords: by Kasandra Brabaw; Pharmaceutical

01 Dec 2019
News

Bridging the Gap

Erlanger Health System, where 2017 YALPer Don Mueller is CEO of Children’s Hospital at Erlanger. Recently, when the hospital closed one of its genetics labs, Mueller ensured that some of the equipment was... View Details

Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Administration of Economic Programs; Government

Web

Presentations - Institute For Strategy And Competitiveness

American Heart Journal Are Cost Advantages from a Modern Indian Hospital Transferable to the United States? by R. S. Kaplan, F. Erhun, V.G. Narayanan, B. Mistry and K. Brayton, et al We use time-driven activity-based costing to estimate... View Details

01 Mar 2024
News

The War Within

When the full-scale Russian invasion of Ukraine began in February 2022, Nataliia Zhyliak’s world was upended in a matter of days. At the time, Zhyliak, a psychologist in the western Ukrainian city of Kamianets-Podilskyi, was working at an education and rehabilitation... View Details

Keywords: Janelle Nanos; illustration by Daniel Bejar

June 2014 (Revised February 2017)
Case

Kathy Giusti and the Multiple Myeloma Research Foundation

By: Richard G. Hamermesh, Joshua D. Margolis and Matthew G. Preble

What do you do when your rising professional career is cut short by an unexpected cancer diagnosis? Kathy Giusti shifted careers, built a new organization that transformed how cancer research is done, and now faces the challenge of sustaining the organization and its... View Details

Citation

Educators

Purchase

01 Sep 2003
News

Larry Murphy

It was reading a Life magazine article (Ann Moore, take note) about Eastern colleges that helped propel Lawrence P. Murphy from a small town in Missouri to Williams College, followed by HBS. In 1985, after positions at Citibank, Bain, and Marriott, Murphy was hired by... View Details

Keywords: Garry Emmons; Hospitality; Hospitality

Person Page

Press / Media

By: Gary P. Pisano

Thought Leader: Gary Pisano

by Amy Bernstein, strategy+business, Summer 2007

A leading student of the biotech business describes the problems holding the industry back, and how it can overcome... View Details

Web

For Recruiters - Health Care

strong desire to work in health care, are knowledgeable about the industry, and bring best practices from other industries. Students are recruited by a wide variety of health care organizations, including health care startups, venture capital firms, consulting firms,... View Details

04 Apr 2024
News

The Making of a Medical Milestone

On March 16, doctors at the Massachusetts General Hospital made history when they successfully transplanted a kidney from a genetically modified pig to a living human. The groundbreaking procedure marked a significant milestone in... View Details

Keywords: Margie Kelley

20 Feb 2020
Op-Ed

Love in the Office Is Wonderful. Except for CEOs.

raises and benefits so the hospital would not be forced to lay off its lowest-paid workers. In response, the State’s Attorney General (AG), charged with overseeing charities, criticized board members and senior management—some of whom... View Details

Keywords: by Regina Herzlinger

25 Oct 2010
HBS Case

Tesco’s Stumble into the US Market

eliminated discount coupons, and decorated in a spare style more suited to a hospital than a food retailer. Five years later, Fresh & Easy has not made a dime, and analysts are wondering whether the company should pack up and go home,... View Details

Keywords: by Sean Silverthorne; Retail

29 Jan 2024
News

On the Road to Recovery

Alejandro Moreno (MBA 1988) didn’t know much about travel nursing when he met a fellow entrepreneur by chance at a child’s birthday party in 2003. The man was considering starting a new business providing short-term staffing assistance to hospitals around the country.... View Details

Web

Recruiting Partners - Health Care

Pharmaceuticals Alpha Edison AMAG Pharmaceuticals Amarin Corporation American Tinnitus Association American Well AmerisourceBergen Amgen, Inc. Amicoat AS Amicus Therapeutics Amnisure International LLC Angiogenesis Foundation Antera Therapeutics Apollo View Details

16 May 2024
News

On the Job

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. We all have early memories of on-the-job learnings—those moments that had a lasting impact on how we see the world of work and our place in it. This... View Details

Keywords: first job; leadership; life experience; career lessons; Finance; Oil and Gas Extraction; Mining; Retail Trade

November 2019
Article

A Review of Bundled Payments in Total Joint Replacement

By: Olivia Manickas-Hill, Kevin J. Bozic and Thomas W. Feeley

The Bundled Payments for Care Improvement (BPCI) initiative, developed by the U.S. Center for Medicare & Medicaid Innovation, aims to reduce health care expenditures while maintaining or improving patient outcomes.
Several published reports evaluating the impact... View Details

Keywords: Bundled Payments; Health Care and Treatment; Cost Management

Citation

Find at Harvard

Purchase

17 Dec 2007
Research & Ideas

The Rise of Medical Tourism

first for-profit hospital in the southern city of Chennai in 1983. Today the Apollo Hospitals Group manages more than 30 hospitals and treats patients from many different... View Details

Keywords: by Martha Lagace; Health; Medical Devices & Supplies

18 Dec 2017
Op-Ed

Why Employers Must Stop Requiring College Degrees For Middle-Skill Jobs

Credit: Pixsooz American companies have a problem. Over the past decade, they have begun to demand a bachelor’s degree in hiring workers for jobs that traditionally haven’t required one. This uptick in credentialing, or “degree inflation,” rested on the belief that... View Details

Keywords: by Joseph Fuller

Portrait Project

Soley Olafsson

member who missed my college graduation as they attended treatment programs for substance abuse. I spent many nights sleeping on a hospital bench, as my significant other was getting treatment for leukemia. Not all of it was forced upon... View Details

Web

Research - Health Care

leaving physicians overburdened and unfulfilled. The aim of this... May 2, 2024 Article Require Hospitals to Disclose Their Pandemic Plans Now By: Regina E. Herzlinger , Richard J. Boxer and Ben Creo The COVID-19 pandemic demonstrated... View Details

Publications