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March 2015 (Revised December 2016)
Case

American Well: The DTC Decision

By: Elie Ofek and Natalie Kindred

In late 2013, telehealth company American Well, which developed a digital platform that allowed patients to conduct online medical consultations with physicians, is considering pursuing a direct-to-consumer (DTC) strategy. Founded in 2006, American Well had, to date,... View Details

Educators

March 2024
Teaching Note

Sonder Holdings Inc.: Using Technology to Solve Hospitality's Frictions

By: John A. Deighton and Leora Kornfeld

Teaching Note for HBS Case No. 922-039. Digital disruption is challenging the hospitality industry. Traditional hotels face competition from platforms, most visibly Airbnb but also the homeshare divisions of online travel agencies such as Expedia and Booking.com, that... View Details

Keywords: Digital Platforms; Disruptive Innovation; Competition; Market Participation; Accommodations Industry

Web

Technology & Operations Management Awards & Honors - Faculty & Research

Learning and Pricing for Varying Assortments." Shane M. Greenstein : Winner of the 2021 Ralph Gomory Best Industry Studies Paper Award from the Industry Studies Association for "Technological Leadership (de)Concentration: Causes in View Details

May 2015 (Revised September 2015)
Case

Philips Healthcare: Marketing the HealthSuite Digital Platform

By: John A. Quelch and Margaret L. Rodriguez

In June 2014, leading healthcare and consumer technology company, Royal Philips ("Philips"), announced its HealthSuite Digital Platform to house healthcare data and enable applications used by physicians and patients. Philips had strong equity in the healthcare... View Details

Keywords: Health; Healthcare; Digital; Platform; Ecosystem; Health Care and Treatment; Technological Innovation; Information Technology; Product Development; Applications and Software; Digital Platforms; Health Industry; Health Industry; Netherlands; United States

Educators

17 Oct 2019
News

How Artificial Intelligence Is Changing Health Care Delivery

January 1997
Exercise

Negotiating Corporate Change: Confidential Information, Paul Stokes, VP, Health and Beauty Aids Division

By: James K. Sebenius

This case provides the confidential role information necessary for one person in a four-person negotiation simulation about a major corporate change. Specifically, it describes the role of Paul Stokes as he attempts to negotiate a new uniform corporate information... View Details

Keywords: Business Units; Transformation; Information Management; Negotiation Deal; System; Health Industry; Health Industry

April 1987
Article

Joint Ventures, Technology Transfer and Technocratic Organization in Nationalist China

By: William C. Kirby

Keywords: Joint Ventures; Information Technology; Organizations; China

17 Sep 2013
News

Making a Difference in Health Care at HBS

Keywords: biomedicine; ilab; faculty research; Scientific Research and Development Services

February 2003 (Revised August 2005)
Case

UCB (A): Managing Information for Globalization and Innovation

By: F. Warren McFarlan and Brian DeLacey

This case presents a complex total MIS strategy case for a $3 billion European pharmaceutical/chemicals company based in Brussels. It covers corporate strategy alignment of IT portfolio, IT operations issues, and global coordination of IT. View Details

Keywords: Information Technology; Operations; System; Corporate Strategy; Investment Portfolio; Globalization; Information Technology Industry; Information Technology Industry; Brussels

Educators

Web

Health Plans - Institute For Strategy And Competitiveness

Employers Suppliers Policymakers Health Plans Health Plans It is time for health plans to shift to a new mindset focused on value. Today’s forward-looking View Details

April 2015
Article

Measuring Teamwork in Health Care Settings: A Review of Survey Instruments

By: Melissa Valentine, Ingrid M. Nembhard and Amy C. Edmondson

Background: Teamwork in health care settings is widely recognized as an important factor in providing high quality patient care. However, the behaviors that comprise effective teamwork, the organizational factors that support teamwork, and the relationship... View Details

Keywords: Teamwork; Psychometric Properties; Survey Instruments:; Measurement and Metrics; Surveys; Groups and Teams; Health Care and Treatment; Health Industry

December 1982
Case

New Technology and Job Design in a Phone Company (A)

By: Richard E. Walton

Keywords: Information Technology; Job Design and Levels; Human Resources; Management; Telecommunications Industry

March 2004
Teaching Note

ApproTEC Kenya: Technologies to Fight Poverty and Create Wealth (TN)

By: V. Kasturi Rangan

Teaching Note to (9-503-007). View Details

Keywords: Information Technology; Entrepreneurship; Operations; Globalized Markets and Industries; Nonprofit Organizations; Africa

07 Mar 2019
News

New Marketplace Survey: Patients Lack Information to Reduce the Cost of Care

Web

Request more information | HBS Courses | HBS Online

option Please Select I want to accelerate my career I want to change careers I am or plan to be an entrepreneur I am interested in pursuing an MBA I want to prepare for my first job Please select an option from the dropdown menu. HBS Online needs the contact View Details

April 2008
Article

A New Approach to Measuring Technology with an Application to the Shape of Diffusion Curves

By: Diego Comin, Bart Hobijn and Emilie Rovito

This paper documents the sources and measures of the cross-country historical adoption technology (CHAT) data set that covers the diffusion of about 115 technologies in over 150 countries over the last 200 years. We use this comprehensive data set to explore the shape... View Details

Keywords: Cross-Cultural and Cross-Border Issues; Measurement and Metrics; Technology Adoption; Logistics; Knowledge Dissemination