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Show Results For
- All HBS Web
(11,694)
- People (96)
- News (4,329)
- Research (4,087)
- Events (80)
- Multimedia (277)
- Faculty Publications (2,576)
- 03 Jul 2015
- Blog Post
What is HBS Bridges?
new beginnings and new adventures. But whereas at the start of my HBS experience I had looked around at a room full of strangers, now I looked around and saw countless friends. And here we were all together, having come full circle;... View Details
- October 2016
- Case
Turkasset: Bringing Customer-Centricity to Debt Collection
By: Dennis Campbell and Gamze Yucaoglu
In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
- 12 Jul 2004
- Research & Ideas
Enron’s Lessons for Managers
Some events mark a generation. If a marker is a source of deep learning about ourselves, as Malcolm Salter believes it is, then the Enron crisis is exactly that for business people. Political scientists have the Bay of Pigs; engineers have the Challenger disaster. And... View Details
Keywords: by Martha Lagace
- 25 Mar 2015
- HBS Case
Tate’s Digital Makeover Transforms the Traditional Museum
conversation." From 1.0 To 2.0 The museum's head of digital, John Stack, and head of content and creative director Jane Burton, recruited curators, conservators, and archivists to blog about their behind-the-scenes experiences in a... View Details
- Profile
Sherry Chen
meaningful. How has your overall Harvard Business School experience shaped your goals & career path? My most precious experience at Harvard Business School is self-reflection and self-awareness. It helps... View Details
- 11 Jul 2023
- Blog Post
Second Life: Reflections on Complementing Success with an Encore Career
In 2015, Steve Kloeblen retired and thought he was done with the corporate world. A graduate of HBS Executive Education’s General Management Program, Kloeblen had more than 30 years of experience with IBM, culminating with his transition... View Details
- 17 Nov 2023
- Blog Post
HBS Veteran Spotlight: Rex Willis (MBA 2024)
served as an incubator for personal and professional growth, reaffirming the belief that diverse experiences are a cornerstone of effective leadership. Upon graduation, I will continue serving my country onboard a ship. I look forward to... View Details
- 22 Aug 2019
- Blog Post
Moving to the Lower 48 from Alaska for my MS/MBA
Moving anywhere is hard – but moving halfway across the world can come with even more challenges. MBA students come to HBS from every corner of the world, some with families, and some having never left their home country or state before. Kate Grosch (MS/MBA 2020)... View Details
- 24 May 2023
- News
Harvard Business School Announces 2023-24 Leadership Fellows
- 29 Feb 2024
- Blog Post
African American Student Union Spotlight on Social Enterprise
The HBS African American Student Union (AASU) aims to create a close-knit community for its members from the time they choose to join HBS, through their transition to the second year, and beyond graduation. In this feature, we highlight the View Details
- 09 Feb 2022
- News
Harvard Business School Announces 2022 Cohort of Executive Fellows
- 2022
- Working Paper
Stories, Statistics and Memory
By: Thomas Graeber, Christopher Roth and Florian Zimmermann
For most decisions, we rely on information encountered over the course of days,
months or years. We consume this information in various forms, including abstract
summaries of multiple data points – statistics – and contextualized anecdotes about
individual instances... View Details
Graeber, Thomas, Christopher Roth, and Florian Zimmermann. "Stories, Statistics and Memory." Working Paper, December 2022.
V.G. Narayanan
Professor Narayanan is the Thomas D. Casserly, Jr. Professor of Business Administration, and Senior Associate Dean of Executive Education and HBS Online. His research focuses on management accounting with an interest in performance evaluation and incentives... View Details
- May 2025
- Article
Imagining the Future: Memory, Simulation and Beliefs
By: Pedro Bordalo, Giovanni Burro, Katherine B. Coffman, Nicola Gennaioli and Andrei Shleifer
How do people form beliefs about novel risks, with which they have little or no experience? Motivated by survey data on beliefs about Covid we collected in 2020, we build a model based on the psychology of selective memory. When a person thinks about an event,... View Details
Bordalo, Pedro, Giovanni Burro, Katherine B. Coffman, Nicola Gennaioli, and Andrei Shleifer. "Imagining the Future: Memory, Simulation and Beliefs." Review of Economic Studies 92, no. 3 (May 2025): 1532–1563.
- 08 Feb 2024
- Blog Post
African American Student Union Spotlight on Joint Degrees
The HBS African American Student Union (AASU) aims to create a close-knit community for its members from the time they choose to join HBS, through their transition to the second year, and extending beyond graduation. In this feature, we highlight the View Details
- November 2020
- Supplement
Improving Access at VA (Update)
By: Ryan W. Buell
In November 2020, Chief Veterans Experience Officer, Lynda Davis, and Deputy Chief Veterans Experience Officer, Barbara C. Morton reflect on a busy four years leading the Veterans Experience Office at the U.S. Department of Veterans Affairs. The case provides an update... View Details
Keywords: Government; Service Management; Leading Change; Transformation; Service Operations; Management; Health Care and Treatment; Government Administration; Performance Improvement; Public Administration Industry; United States
Buell, Ryan W. "Improving Access at VA (Update)." Harvard Business School Supplement 621-070, November 2020.
- 24 Jul 2009
- Research & Ideas
Business Summit: Business Education in the 21st Century
experiences. Deans, executives, and recruiters identified four main areas where current MBA programs are falling short: leadership, globalization, communication/presentation skills, and problem identification in ambiguous environments. In response, MBA programs are... View Details
- 25 Mar 2021
- Blog Post
Meet the Student Academic Services Support Team at HBS!
resources available to them in order to best navigate academic and personal circumstances for which they may need support. SAS is available to partner with students to provide support and resources on the many facets of the HBS experience... View Details
- July 2009
- Journal Article
Dirty Work, Clean Hands: The Moral Psychology of Indirect Agency
By: Neeru Paharia, Karim Kassam, Joshua Greene and Max Bazerman
When powerful people cause harm, they often do so indirectly through other people. Are harmful actions carried out through others evaluated less negatively than harmful actions carried out directly? Four experiments examine the moral psychology of indirect agency.... View Details
Keywords: Judgments; Ethics; Moral Sensibility; Behavior; Motivation and Incentives; Power and Influence
Paharia, Neeru, Karim Kassam, Joshua Greene, and Max Bazerman. "Dirty Work, Clean Hands: The Moral Psychology of Indirect Agency." Organizational Behavior and Human Decision Processes 109, no. 2 (July 2009): 134–141.
- 2008
- Working Paper
Dirty Work, Clean Hands: The Moral Psychology of Indirect Agency
By: Neeru Paharia, Karim S. Kassam, Joshua D. Greene and Max H. Bazerman
When powerful people cause harm, they often do so indirectly through other people. Are harmful actions carried out through others evaluated less negatively than harmful actions carried out directly? Four experiments examine the moral psychology of indirect agency.... View Details
Keywords: Judgments; Ethics; Moral Sensibility; Behavior; Motivation and Incentives; Power and Influence
Paharia, Neeru, Karim S. Kassam, Joshua D. Greene, and Max H. Bazerman. "Dirty Work, Clean Hands: The Moral Psychology of Indirect Agency." Harvard Business School Working Paper, No. 09-012, August 2008. (Conditionally Accepted at Organizational Behavior and Human Decision Processes.)