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October 1992 (Revised June 1994)
Case

American Airlines, Inc.: Proposal for a Three-Class Transcon Service

American Airlines, Inc., the largest airline in the United States, is considering a proposal to enhance its flagship New York JFK - Los Angeles transcontinental service from a two-class (first and coach) to a three-class (first, business, and coach) product. The... View Details

Keywords: Organizational Change and Adaptation; Marketing Strategy; Air Transportation Industry; United States

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March 1992 (Revised February 1995)
Supplement

Introduction of FM Radio (C): The Empires Strike Back

Describes the concluding and bitter fight between Armstrong and the established radio manufacturing and broadcasting industry over the new, incompatible, and yet irrepressible FM technology. Illustrates the struggle between a corporation and an established system and... View Details

Keywords: Technological Innovation; Leading Change; Manufacturing Industry; Media and Broadcasting Industry

April 1999 (Revised March 2000)
Teaching Note

Teradyne: The Aurora Project & Teradyne: Corporate Management of Disruptive Change, TN

By: Clayton M. Christensen

Teaching Note for two cases which may be taught in sequential class days or in a single extended class. View Details

Keywords: Disruption; Business or Company Management; Projects

2003
Chapter

Understanding Outcomes of Organizational Learning Interventions

By: Amy C. Edmondson and Anita Williams Woolley

Keywords: Outcome or Result; Organizational Change and Adaptation

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January 2, 2024
Article

Academic ‘Elders’ Wanted: Inquire Within

By: Andrew J. Hoffman

Keywords: Business Education

22 Dec 2023
News

The Hard Questions to Ask When Planning Your Strategy

06 May 2022
News

Preparing to Tell Your Boss “I Quit”

13 Oct 2020
News

To Foster Innovation, Cultivate a Culture of Intellectual Bravery

June 2020
Teaching Note

The New LAX: Ready for Takeoff?

By: Boris Groysberg, Carin-Isabel Knoop, Kerry Herman and Amy Klopfenstein

This teaching note serves as a supplement to “The New LAX: Ready for Takeoff?” HBS 420-025. View Details

July 2022
Case

David Crane’s Clean(er) Energy Strategy at NRG

By: George Serafeim, Michael W. Toffel and Tom Quinn

In 2015, David Crane was the CEO of NRG, the second-largest energy producer in the United States. NRG got most of its power from fossil fuels, but Crane – hired as CEO in 2003 as NRG emerged from bankruptcy – had invested heavily in alternative energy, loudly... View Details

Keywords: Energy; Leadership; Corporate Governance; Transformation; Alternative Energy; Energy Generation; Climate Change; Corporate Accountability; Renewable Energy; Energy Industry; United States

2015
Case

Advanced Leadership Pathways: Paul Lee and Asian Americans Advancing Justice

By: Rosabeth Moss Kanter, Frank Jerome LaNasa and Ai-Ling Jamila Malone

Paul Lee and Asian Americans Advancing Justice 2013 AL Fellow, 2014 Senior AL Fellow
Two years after the formation of the Asian Americans Advancing Justice (AAAJ), a national affiliation of four independent Asian American civil rights groups, Paul Lee, who... View Details

Keywords: Leadership Skills; Asian; Asian Americans; Asian Americans Advancing Justice; Civil Rights; Asian Law Caucus; Asian Pacific American Legal Center; Asian American Institute; Asian American Justice Center; Immigration Issues; Immigration Reform; Affirmative Action; Coalition; Asian American Activism; Japanese; Chinese; Korean; Indian; Pakistani; Hmong; Cambodian; Laotians; Filipino; Vietnamese; Pacific Islanders; Ethnic Group; Model Minority; Anti-asian Prejudice; Pan-asian; Discrimination; Immigrants; Immigration Acts; Alien Land Laws; Sei Fujii; Naturalize; Interracial; Immigration And Nationality Act Of 1965; Refugees; War; Warfare; Vincent Chin; Bigotry; Chinatown; Boston; Social Impact; Asian American Lawyers Association; National Asian Pacific Bar Association; Asian Community Development Corporation; Asian Task Force Against Domestic Violence; Southeast Asia; Mee Moua; Change Management; Demographics; Prejudice and Bias; Rights; Immigration; Leadership; Problems and Challenges; Society; North and Central America

May 1997
Case

CompUSA

By: Krishna G. Palepu and Sarayu Srinivasan

CompUSA was performing poorly until new management reorganized and redirected the business. Consequently, CompUSA became the top retailer in its industry. Management outlines its future plans. View Details

Keywords: Restructuring; Change Management; Finance; Success; Performance Evaluation; Strategic Planning; Business Strategy; Computer Industry; Retail Industry; United States

December 1986 (Revised February 1993)
Case

Scandinavian Airlines System

Discusses the fostering of entrepreneurship and innovation in the large corporation. It traces the development and history of Scandinavian Airlines System (SAS) from 1946 to the present with particular emphasis on the leadership of Jan Carlzon, CEO from 1981 to the... View Details

Keywords: Organizational Change and Adaptation; Leading Change; Innovation and Management; Corporate Entrepreneurship; Organizational Culture; Air Transportation Industry; Scandinavia

July 2023
Supplement

Reimagining Enel: Enabling Sustainable Progress (A)

By: Michael Tushman and Kerry Herman

This case describes the transformation of Enel from a traditional “brown” or fossil fuel energy firm to a sustainable and green firm focused on renewables, and finally to an energy supplier and integrated energy services firm. It describes a set of capabilities... View Details

Keywords: Organizational Change and Adaptation; Innovation and Invention; Transformation; Green Technology; Renewable Energy; Energy Industry

16 Oct 2019
News

The Road to Impact

When he turned 50, David Offensend (MBA 1977) decided to make a change. He’d had a successful career in finance but had always dreamed of working in the nonprofit sector. In 2003, he recalls, “I made this leap of faith, that if I could find a management position in the... View Details

September 2017 (Revised January 2019)
Case

FJ Management Inc.

By: Lynda M. Applegate and Matthew G. Preble

In late 2015, Crystal Call Maggelet, president and CEO of FJ Management, is working with her investment committee to help set the company’s strategic direction. Maggelet, daughter of the company’s founder, has led FJ Management since 2009 when she stepped in as CEO... View Details

December 2016
Case

SEAS in 2016

By: Thomas R. Eisenmann and Kerry Herman

The case explores opportunities and challenges facing the Harvard School of Engineering and Applied Sciences as it 1) grapples with rapid undergraduate enrollment growth and its smaller scale relative to other top engineering schools and 2) prepares to move two-thirds... View Details

Keywords: Business Education; Engineering; Strategy; Partners and Partnerships; Change Management; Education Industry; United States

February 9, 2015
Editorial

Isolated Scholars: Making Bricks, not Shaping Policy

By: Andrew J. Hoffman

Keywords: Climate Change

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01 Sep 2009
Conference Presentation

Modeling a Paradigm Shift: From Producer Innovation to User and Open Innovation

By: Carliss Y. Baldwin and Eric von Hippel

Keywords: Innovation and Invention; Change

February 2021 (Revised April 2021)
Case

Board Director Dilemmas—Back the SPAC?

By: Suraj Srinivasan, David G. Fubini and Amram Migdal

This case focuses on a board director of a diversified holding company. The firm’s longtime CEO had always exhibited a cautious, methodical approach to growth. Now, the CEO is raising the idea of joining with a special purpose acquisition company (SPAC) to spin off... View Details

Keywords: Board Director; Strategy; Change Management; Decision Making

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