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  • 27 May 2022
  • Blog Post

Q&A with the HBS Armed Forces Alumni Association, MBA Class of 2023

military experiences into the classroom, and applying to HBS. Katie Brennan (MBA 2023) Hometown: Miami, FL Undergraduate university and major: Florida State University; Political Science/Criminology Military experience: Active-Duty... View Details

    Rembrand M. Koning

    Rem Koning is the Mary V. and Mark A. Stevens Associate Professor at Harvard Business School. He researches and teaches entrepreneurship, exploring the biases and frictions that shape how founders and markets learn. His current research explores... View Details

    Keywords: high technology; software; biotechnology
    • 19 Mar 2012
    • HBS Case

    HBS Cases: Overcoming the Stress of ‘Englishnization’

    experienced a status loss under the mandate, she found, regardless of their level of English fluency. "There's this universal experience of status diminution when people compare their native/formally trained language to this new... View Details
    Keywords: by Kim Girard
    • Blog

    What Black Executives Really Want

    executives face fall into three interconnected buckets. Black executives have a sense of isolation, they don't feel they can bring their true selves to work, and they experience a loss of confidence. Other marginalized or underrepresented... View Details
    • 28 Feb 2024
    • News

    Know Your HBS Staff: Aleksandra Kojić

    • March 31, 2023
    • Article

    What Is the Optimal Pattern of a Customer Journey?

    By: Julian De Freitas
    Even though customer experience (CX) leaders are becoming increasingly focused on optimizing their firms’ customer journeys, they face a clear challenge: Which touchpoints along the journey should they invest in? That is, which moments when the customer interacts with... View Details
    Keywords: Consumer Behavior; Customers; Brands and Branding
    Related
    • 16 May 2023
    • Blog Post

    Celebrating Asian American and Pacific Islander Heritage Month at HBS (part 2)

    and diversity of the AAPI experience and inspire hope for a world of empathy, compassion, and courage. Iris Yu (MBA 2023) My family story is one of many variations on the theme of the American Dream. My parents immigrated from China to... View Details
    • 03 Jul 2015
    • Blog Post

    What is HBS Bridges?

    new beginnings and new adventures.  But whereas at the start of my HBS experience I had looked around at a room full of strangers, now I looked around and saw countless friends.  And here we were all together, having come full circle;... View Details
    • 19 Oct 2020
    • Working Paper Summaries

    Bankruptcy and the COVID-19 Crisis

    Keywords: by Jialan Wang, Jeyul Yang, Benjamin Iverson, and Ray Kluender; Legal Services
    • 09 May 2023
    • Blog Post

    Celebrating Asian American and Pacific Islander Heritage Month at HBS (part 1)

    and diversity of the AAPI experience and inspire hope for a world of empathy, compassion, and courage. Adelina Pak (MBA 2024) The first time I ever asked my parents for help on homework was at HBS. Growing up as a child of Korean... View Details
    • 2007
    • Book

    Negotiation Genius

    By: Deepak Malhotra and M. H. Bazerman
    Whether you've “seen it all” or are just starting out, Negotiation Genius will dramatically improve your negotiating skills and confidence. Drawing on decades of behavioral research plus the experience of thousands of business clients, the authors take the mystery out... View Details
    Keywords: Experience and Expertise; Negotiation Preparation; Negotiation Process; Negotiation Tactics; Behavior
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    • 12 Jul 2004
    • Research & Ideas

    Enron’s Lessons for Managers

    Some events mark a generation. If a marker is a source of deep learning about ourselves, as Malcolm Salter believes it is, then the Enron crisis is exactly that for business people. Political scientists have the Bay of Pigs; engineers have the Challenger disaster. And... View Details
    Keywords: by Martha Lagace
    • October 2016
    • Case

    Turkasset: Bringing Customer-Centricity to Debt Collection

    By: Dennis Campbell and Gamze Yucaoglu
    In December 2014, in preparation for the year-end board presentation, Hilmi Guvenal (PMD 1993), shareholder and CEO of Turkasset, and Ilker Yoney, COO, sat down to discuss Turkasset’s five- and ten-year strategic plans. Since taking leadership of the company in 2009,... View Details
    Keywords: Customer Satisfaction; Customer Experience; Customer Service; Customer-centric; Emerging Market; Customer Focus; Employee Empowerment; Employee Engagement; Employee Training; Staffing; Operations Management; Quality Management; Service Management; Service Quality; Continuous Improvement; Turkasset; Collections Agency; NPL; Call Center; Financial Services; Borrowing and Debt; Customer Focus and Relationships; Organizational Culture; Operations; Management; Service Operations; Quality; Competitive Advantage; Cost vs Benefits; Financial Services Industry; Turkey
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    • 25 Mar 2015
    • HBS Case

    Tate’s Digital Makeover Transforms the Traditional Museum

    conversation." From 1.0 To 2.0 The museum's head of digital, John Stack, and head of content and creative director Jane Burton, recruited curators, conservators, and archivists to blog about their behind-the-scenes experiences in a... View Details
    Keywords: by Michael Blanding; Education
    • 03 Jan 2008
    • What Do You Think?

    Does Judgment Trump Experience?

    Summing Up How is good judgment developed? Whether judgment trumps experience quickly gave way in this month's rich exchange of views to other questions about how (and the extent to which) judgment is developed. Most of those addressing... View Details
    Keywords: by Jim Heskett
    • 22 Aug 2019
    • Blog Post

    Moving to the Lower 48 from Alaska for my MS/MBA

    Moving anywhere is hard – but moving halfway across the world can come with even more challenges. MBA students come to HBS from every corner of the world, some with families, and some having never left their home country or state before. Kate Grosch (MS/MBA 2020)... View Details
    • 24 May 2023
    • News

    Harvard Business School Announces 2023-24 Leadership Fellows

    • Forthcoming
    • Article

    Imagining the Future: Memory, Simulation and Beliefs

    By: Pedro Bordalo, Giovanni Burro, Katherine B. Coffman, Nicola Gennaioli and Andrei Shleifer
    How do people form beliefs about novel risks, with which they have little or no experience? Motivated by survey data on beliefs about Covid we collected in 2020, we build a model based on the psychology of selective memory. When a person thinks about an event,... View Details
    Keywords: Expectations; Memory; COVID-19 Pandemic; Risk and Uncertainty; Cognition and Thinking
    Related
    • Profile

    Sherry Chen

    meaningful. How has your overall Harvard Business School experience shaped your goals & career path? My most precious experience at Harvard Business School is self-reflection and self-awareness. It helps... View Details
    Keywords: Real Estate; Services; Other Financial Services
    • 09 Feb 2022
    • News

    Harvard Business School Announces 2022 Cohort of Executive Fellows