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  • March 1990
  • Case

Lehrer McGovern Bovis, Inc. (Abridged)

By: Steven C. Wheelwright
Describes the growth of a construction management company and the operating problems it now encounters. Designed to introduce students to the value of competition in the construction industry, to show how the techniques of value analysis can be used to strategic... View Details
Keywords: Entrepreneurship; Operations; Construction; Growth Management; Quality; Competition; Problems and Challenges; Performance Productivity; Management Analysis, Tools, and Techniques; Construction Industry
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  • 2020
  • Article

Why Do User Communities Matter for Strategy?

By: Sonali K. Shah and Frank Nagle
In this essay, we explore how strategic management research and practice could benefit from considering the benefits and challenges obtainable through working with user communities. User communities represent a unique organizing structure for the exchange of ideas and... View Details
Keywords: User Communities; Innovation; Open Source; Collaboration; Cooperative Strategy; Knowledge Sharing; Strategy; Collaborative Innovation and Invention
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  • February 2000 (Revised October 2000)
  • Case

Open Market, Inc.: The E-Commerce Wars

By: James I. Cash Jr., Janis Lee Gogan, Michael Haselkorn and Mani Subramani
Continues the story of Open Market, Inc., a company founded in 1994 to support electronic commerce on the Internet. Despite a very successful initial public offering, the firm had reached a growth plateau, and the management team was considering several strategic... View Details
Keywords: Entrepreneurship; Technological Innovation; Management; Growth and Development Strategy; Marketing Channels; Product Marketing; Product Development; Competitive Strategy; Corporate Strategy; Information Technology Industry; Web Services Industry
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    Michael Y. Yoshino

    Professor Yoshino holds the Herman C. Krannert Chair in Business Administration at the Harvard Business School and is a Director of Research. He specializes in global strategy and management, competitive strategy, and general management. A founding member of the... View Details

    • Teaching Interest

    Overview

    Professor Mukunda teaches Leadership and Organizational Behavior (LEAD.)  This course focuses on how managers become effective leaders by addressing the human side of enterprise.

    The first modules examine teams, individuals, and networks in the context... View Details

    • 02 Nov 2006
    • Working Paper Summaries

    Organizational Response to Environmental Demands: Opening the Black Box

    Keywords: by Magali A. Delmas & Michael W. Toffel
    • 03 Jun 2002
    • Research & Ideas

    How to Succeed With Your New Boss

    your mandate and negotiate for resources is a clear early priority. Defining Your Goals When you think about working with your new boss, keep the following goals in mind: Clarify mutual expectations early. Begin managing expectations... View Details
    Keywords: by Michael Watkins
    • Article

    Well Said: Why Articulating Your Strategy Can Set You Apart

    By: Frank V. Cespedes
    Senior finance managers now operate in an altered c-suite landscape. The executives reporting to the CEO have doubled in the past 30 years, mostly an increase in functional specialists, not general managers responsible for cross-functional integration. Three decades... View Details
    Keywords: Strategy; Sales
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      Rohit Deshpande

      Rohit Deshpandé is a Baker Foundation Professor and Sebastian S. Kresge Professor of Marketing, Emeritus at Harvard Business School, where he has been teaching in the Advanced Management Program,... View Details

      Keywords: advertising; agribusiness; airline; banking; beauty products; beverage; financial services; home video games; marketing industry; pharmaceuticals; telecommunications; tourism; video games
      • 30 May 2018
      • News

      First “HBS Hacks” Event in San Francisco

      • August 2020
      • Article

      Machine Learning and Human Capital Complementarities: Experimental Evidence on Bias Mitigation

      By: Prithwiraj Choudhury, Evan Starr and Rajshree Agarwal
      The use of machine learning (ML) for productivity in the knowledge economy requires considerations of important biases that may arise from ML predictions. We define a new source of bias related to incompleteness in real time inputs, which may result from strategic... View Details
      Keywords: Machine Learning; Bias; Human Capital; Management; Strategy
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        Srikant M. Datar

        Srikant M. Datar became the eleventh dean of Harvard Business School on 1 January 2021. During his tenure as a faculty member, he served as Senior Associate Dean for University Affairs (including Faculty Chair of the Harvard Innovation Lab), for Research, for... View Details

        Keywords: management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting; management consulting
        • Career Coach

        Okan Okutgen

        Okan (Princeton BSE ‘11, HBS MBA ’15) has years of experience in the tech startup world as a go-to-market leader, general manager and strategic finance leader. He has served as Head of Global Sales... View Details
        • TeachingInterests

        Tuck MBA Program

        VG is the most popular teacher in the Tuck MBA Program. VG has been named in BusinessWeek’s Guide to Best Business Schools as an outstanding teacher. His current courses focus on Implementing Strategy and his research on Global Leadership's research on... View Details

        • 2013
        • Chapter

        Effective Teamwork and Collaboration

        By: Heidi K. Gardner
        Book Abstract: The ability to attract, develop, and retain talent has become one of the biggest competitive issues for law firms. But although talent management is now recognized as a business issue of prime importance, law firms often lack the experience, vision, and... View Details
        Keywords: Talent and Talent Management; Legal Services Industry
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        • 12 Mar 2019
        • First Look

        New Research and Ideas, March 12, 2019

        clinical documentation. The costing approach enables clinicians to understand utilization and cost of medical resource at a more granular level. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=55832 forthcoming Organization Science Pivoting Isn’t... View Details
        Keywords: Dina Gerdeman
        • September 1999 (Revised September 1999)
        • Case

        Convergys Corporation

        By: Stephen P. Bradley and Kelley Porter
        Focuses on the important issue of capturing the synergies between the two sides of the business, Information Management Group (IMG) and Customer Management Group (CMG). In addition, the case also addresses strategic issues from each of the individual businesses. For... View Details
        Keywords: Customer Focus and Relationships; Customer Satisfaction; Growth and Development Strategy; Management Practices and Processes; Service Delivery; Service Operations; Strategy; Competitive Strategy; Corporate Strategy; Information Industry; Service Industry
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        • 2015
        • Chapter

        Leading Proactive Punctuated Change

        By: Michael Tushman, Charles O'Reilly and Bruce Harreld
        This chapter focuses on leading proactive punctuated change. Based on the institutional and organizational change literatures and our extended involvement with IBM between 1999 and 2008, we suggest that proactive punctuated change can be effectively managed through an... View Details
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        • May 1992 (Revised May 1993)
        • Supplement

        Jan Carlzon: CEO at SAS (B)

        By: Christopher A. Bartlett
        Summarizes Carlzon's new focus externally on building alliances and acquiring travel service companies. Describes the financial problems resulting from the recession and the Gulf War crisis. Designed as an in-class handout to highlight the long-term management... View Details
        Keywords: Acquisition; Financial Crisis; Problems and Challenges; Planning; Leadership; Alliances; Strategy; Air Transportation Industry
        Related
        • 2009
        • Working Paper

        Product-Market Competition and Managerial Autonomy

        By: Christian Alejandro Ruzzier
        It is often argued that competition forces managers to make better choices, thus favoring managerial autonomy in decision making. I formalize and challenge this idea. Suppose that managers care about keeping their position or avoiding interference, and that they can... View Details
        Keywords: Management; Competition; Decision Making
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