Process Improvement - Publications - Faculty & Research

04 Feb 2002
Research & Ideas

How a Juicy Brand Came Back to Life

lose $1.4 billion in value under Quaker's stewardship in just four years? How did Triarc restore most of that value in less than three years? What did Triarc do with such apparently effortless grace that Quaker, with all its resources, could not? Brands thrive when... View Details

Keywords: by John Deighton; Food & Beverage

16 Nov 2015
Research & Ideas

Does Competition Make Us More Creative?

much competition pushes them in the opposite direction. The findings could help organizations generate more innovative ideas, sharpen R&D, and even improve “bake-off” competitions between vendors used to award contracts. “You could... View Details

Keywords: by Michael Blanding; Advertising

08 Aug 2005
Research & Ideas

A Balanced Scorecard Approach To Measure Customer Profitability

not lower, profits. BSC customer profitability metrics are also highly actionable. If a company finds that an important customer is unprofitable, it should first look internally to see how it can improve its internal View Details

Keywords: by Robert S. Kaplan

01 Dec 2019
News

Bridging the Gap

officials, nonprofit leaders, and business executives, they kick-start that process by coming together for four days—and learning to speak each other’s language—in a Hawes Hall classroom. You can see it starting to happen in a discussion... View Details

Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Administration of Economic Programs; Government

02 Mar 2010
First Look

First Look: March 2

with these historical accounts. This paper, by examining the resource allocation process closely, identifies a specific set of circumstances in which intervention by top management is critical to a firm's ability to adopt new ways of... View Details

Keywords: Martha Lagace

Web

Design Thinking Course | HBS Online

human-centered approach to design techniques, such as user research, user experience, prototyping, and journey mapping Assess group dynamics and improve team performance through tools and processes designed... View Details

27 Apr 2010
First Look

First Look: April 27

select reimportation of exported ideas. Put otherwise, top North American journals tend to reimport ideas authored (and exported) by select North American scholars in Organizations Studies. Third, we discuss the implications of this View Details

Keywords: Martha Lagace

31 Oct 2011
Research & Ideas

The Most Powerful Workplace Motivator

the sale right away and improve the chance of attaining club membership. In the paper, Larkin uses actual choices of hundreds of salespeople facing this decision to statistically estimate the average salesperson's "willingness to pay" for... View Details

Keywords: by Carmen Nobel

22 Dec 2008
Research & Ideas

10 Reasons to Design a Better Corporate Culture

places to work. -- They become well known among prospective employees. -- The level of ownership—referral rates and ideas for improving the business of existing employees—is often high. -- The screening View Details

Keywords: by James L. Heskett, W. Earl Sasser & Joe Wheeler

09 Nov 2010
First Look

First Look: November 9, 2010

belief is sound, but the authors' analysis of the performance of 45 companies led by CEOs with military experience revealed differences in how the branches (Army, Navy, Air Force, Marine Corps) prepare leaders for business. Those differences reflect the trade-off... View Details

Keywords: Sean Silverthorne

Research Summary

Research Summary

By: Leslie A. Perlow

There has been tremendous change in the workplace — ubiquitous technology, 24/7 globalization, hyper-efficiency and now significant changes in work location. Professor Perlow’s research explores the implications for the ways we work and live, and what we can do to... View Details

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Gender & Race in Organizations Research Group - Race, Gender & Equity

social identities (e.g., race and gender) in professional identity development processes of medical residents. She is also conducting research on identity change and career intentions of first-time pregnant professional women, as well as... View Details

16 Oct 2015
Blog Post

HBS and the Arts

company. I applied my newfound knowledge on process flow to help senior staff redraft their procedures for receiving incoming property, among several other key operations. I worked to understand the existing View Details

31 May 2011
Research & Ideas

Japan Disaster Shakes Up Supply-Chain Strategies

causing many companies to rethink their supply chain strategies, which suddenly seem extremely fragile. When a natural disaster hits, relief organizations such as the Red Cross and Doctors Without Borders swing into action with crisis-response plans that have been... View Details

Keywords: by Dennis Fisher; Auto; Technology; Computer; Electronics

Web

Value Measurement for Health Care - Institute For Strategy And Competitiveness

Care explores the best practices for reorganizing and coordinating care, improving process efficiencies, implementing new reimbursement approaches, and integrating care delivery across practices. You will... View Details

30 Mar 2003
Research & Ideas

The Future of IT Consulting

say, a product firm. Consequently, a product firm may not be attractive to various knowledge workers who prefer to work in the consulting environment. A fourth driver is the demand for process and behavior change that IT implementation... View Details

Keywords: by Sarah Jane Johnston; Consulting

2007
Working Paper

Innovation through Global Collaboration: A New Source of Competitive Advantage

By: Alan MacCormack, Theodore Forbath, Peter Brooks and Patrick Kalaher

Many recent studies highlight the need to rethink the way we manage innovation. Traditional approaches, based on the assumption that the creation and pursuit of new ideas is best accomplished by a centralized and collocated R&D team, are rapidly becoming outdated.... View Details

Keywords: Collaborative Innovation and Invention; Groups and Teams; Research and Development; Performance Improvement; Management Practices and Processes; Partners and Partnerships; Competency and Skills; Framework; Competitive Advantage; Global Strategy; Opportunities; Cost

Citation

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Baker Library / Bloomberg Center | About

Europe who instilled in his son a deep appreciation for public service and the importance of giving back. Today, Bloomberg Philanthropies works to improve lives by focusing on the arts, education, the environment, government innovation,... View Details

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The New Role for Government & NGOs - Institute For Strategy And Competitiveness

focuses on commodities where climate and soil conditions give a particular region a true competitive advantage. The partnerships bring in NGOs like TechnoServe and Root Capital, as well as government officials, to work on competitiveness issues to View Details

02 Dec 2002
Research & Ideas

The Secret of How Microsoft Stays on Top

opposed to others. But how did this allow the firm to respond effectively to technological change? First, it had an established base of knowledge that could be brought to bear on newly emerging opportunities. Second, it had a well-defined View Details

Keywords: by Sean Silverthorne

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