Publications

06 Aug 2013
First Look

First Look: August 6

today's managers need to harness technological advances, manage and lead a dispersed and diverse workforce, anticipate and react to constant competitive and geopolitical change and uncertainty, compete on a... View Details

Keywords: Anna Secino

30 Aug 2018
Blog Post

My Difficult Decision to Leave Google for HBS

year at Google, and it still felt like a dream. I loved my role. My coworkers and managers were expert mentors. I felt like the company’s top priority (so did everyone else!). I played soccer twice a week on Google’s idyllic Mountain View... View Details

July 2024 (Revised December 2024)
Background Note

District Heating: An Overview

By: Willy Shih and Michael W. Toffel

This note provides an overview of district heating: systems in which central plants generate heat that is conveyed by steam or water through a set of insulated pipes to send heat to residential and/or commercial buildings. It describes key elements of the system (heat... View Details

Keywords: Decarbonization; Energy Efficiency; Energy Storage; Energy Transmission; Construction; Energy; Buildings and Facilities; Governing Rules, Regulations, and Reforms; Climate Change; Operations; Energy Industry; Denmark; Europe; United States

March 18, 2014
Article

Family Businesses Must Set the Agenda (Without Micromanaging)

By: Josh Baron and Rob Lachenauer

This article discusses the role of owners in family businesses, using the story of Charles, who transformed his family's shipping business by taking ownership decisions. The article highlights that owners have the power to set goals, define performance metrics, hire... View Details

Keywords: Decisions; Family Ownership; Governing and Advisory Boards; Goals and Objectives

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Web

Timing - Christensen Center for Teaching & Learning

Teaching by the Case Method Timing Preparing to Teach Leading in the Classroom Pre-Class Arrival Diversity and Inclusion Openings Cold Calling Questioning, Listening & Responding Transitions Closings Timing Participation Engagement Board... View Details

01 Jun 1999
News

Ikenna Okezie

and the Harvard Medical School. He plans to combine his two loves - medicine and entrepreneurship - in a way that will improve health care for all. Born in Nigeria, Okezie came to the United States at the age of two and was raised in Detroit. His attraction to medicine... View Details

Keywords: Judith A. Ross

29 Jan 2008
First Look

First Look: January 29, 2008

renegotiations. Our results indicate that institutional managers that participate in loan renegotiations consequently trade in stock of the same company and outperform other managers View Details

Keywords: Martha Lagace

Web

Harvard Business School

and joint ventures in the region. In 1995, he returned to the United States to serve as president of Walt Disney Television & Telecommunications. After his retirement from the Walt Disney Company, Hightower became a professor of View Details

January–February 2024
Article

The Challenge of Maintaining Passion for Work over Time: A Daily Perspective on Passion and Emotional Exhaustion

By: Joy Bredehorst, Kai Krautter, Jirs Meuris and Jon M. Jachimowicz

Passion for work is highly coveted, but many employees report struggling to maintain their passion over time. In the current research, we explain the challenge of pursuing passion by conceptualizing passion as an attribute with temporal variation. Viewed through a... View Details

Keywords: Passion; Work-Life Balance; Employees; Emotions

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March 2021
Article

Last Place Aversion in Queues

By: Ryan W. Buell

This paper documents the effects of last place aversion in queues and its implications for customer experiences and behaviors as well as for operating performance. An observational analysis of customers queuing at a grocery store, and four online studies in which... View Details

Keywords: Behavioral Operations; Queues; Reference Effects; Last Place Aversion; Transparency; Customers; Behavior; Satisfaction; Service Operations

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Read Now

06 May 2008
First Look

First Look: May 6, 2008

emotional state, which the authors call competitive arousal, often leads to bad decisions. Managers can minimize the potential for competitive arousal and the harm it can inflict by avoiding certain types of... View Details

Keywords: Martha Lagace

November 1974
Case

Job Corps

Describes the efforts of the director of Job Corps to stave off the destruction of his agency by the Nixon administration. In this process, the director built extensive power bases which he mobilized in support of Job Corps. The end result was that Job Corps was not... View Details

Keywords: Business or Company Management; Nonprofit Organizations; Power and Influence; Business and Government Relations

08 May 2020
Blog Post

Building a World of Trusted Leaders: Taking the MBA Oath

In 2009, students at Harvard Business School mobilized to create a social contract: the MBA Oath. The MBA Oath has since been adopted by 1000+ MBAs worldwide and counting. In this new era, the MBA Oath feels more relevant than ever and... View Details

Article

More-Experienced Entrepreneurs Have Bigger Deadline Problems

By: Andy Wu, Aticus Peterson and Amy Meeker

Professor Andy Wu and doctoral candidate Aticus Peterson of Harvard Business School tracked 314 entrepreneurs who launched multiple technology hardware products on the crowdfunding platform Kickstarter from September 2010 to June 2019. The more projects the founders... View Details

Keywords: Deadlines; Entrepreneurship; Projects; Time Management

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September 2010
Case

Merck: Investing in Science-Based Business (Abridged)

By: Ananth Raman and Inga Katharina Maurer

Ray Gilmartin faces a dilemma. His company's credibility has been damaged by the recent withdrawal of Vioxx, a multi-billion dollar drug. Moreover, the withdrawal of Vioxx would imply that Merck would fail to meet analysts' earnings expectations for 2005 unless... View Details

Keywords: Factories, Labs, and Plants; Cost Management; Production; Research and Development

October 1982
Supplement

Southwest Airlines: Interview with Lamar Muse, January 1978, Video

Presents an interview, made shortly before Mr. Muse left the airline, concerning how he responded to the Braniff fare cut during the great Texas Air War in spring 1973. His pithy and direct comments are invariably very well received by class participants. Instructors... View Details

Keywords: Air Transportation; Marketing Communications; Crisis Management; Air Transportation Industry