Personal and Laundry Services - Publications - Faculty & Research

06 Mar 2006
Research & Ideas

Four Strategies for Making Concessions

something in return for your concession, try to explicitly—but diplomatically—demand reciprocity. For example, consider the following negotiation between an IT services firm and a client. The client suggests... View Details

Keywords: by Deepak Malhotra

12 Aug 2020
Research & Ideas

Why Investors Often Lose When They Sue Their Financial Adviser

assistant professor of finance at Harvard Business School. When they do find out, they often want to sue, but they can’t. Financial services companies require customers to waive their right to litigate and... View Details

Keywords: by Danielle Kost; Financial Services

30 Mar 2010
First Look

First Look: March 30

regulatory objections were debated and tensions rose between U.S. and EC regulators. Purchase this case:http://cb.hbsp.harvard.edu/cb/product/310086-PDF-ENG Managing Drugs on the Forefront of View Details

Keywords: Sean Silverthorne

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Terms of Use - Alumni

purposes, which guide the nature of contact, and these purposes are maintained in the preferences tab of the Alumni Profile. The use of the Alumni Messaging Service online tool is intended for View Details

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About the Center - Christensen Center for Teaching & Learning

September 2010. Nancy is the point person for all center scheduling and direct service coordinating; she oversees the administrative functions for the center, View Details

28 Feb 2017
First Look

First Look at New Research, February 28

use the service but are now discussing whether they should segment the market and focus on a particular type of client. They also wonder whether Augmedix’s current pricing appropriately reflects the value... View Details

Keywords: Sean Silverthorne

09 Dec 2019
Research & Ideas

Identify Great Customers from Their First Purchase

impression of each customer much the same way two people ascertain each other’s character on a first date—by interpreting certain cues to infer important traits. “Let’s say you’re on a first date and you want to figure out whether this... View Details

Keywords: by Kristen Senz; Service; Service

02 May 2022
What Do You Think?

Can the Case Method Survive Another Hundred Years?

state law to exempt 38 square miles of property from most state and local regulations. It allows Disney to collect taxes, follow its own building codes and provide emergency View Details

Keywords: by James Heskett; Education

10 Mar 2021
Research & Ideas

Key to Doing Your Best at Work? Be Yourself

Frances X. Frei, UPS Foundation Professor of Service Management. Too often, people are advised or feel pressured to bury the special or quirky aspects of their personalities, recalibrate their speaking or View Details

Keywords: by Christina Pazzanese, Harvard Gazette

04 Apr 2023
What Do You Think?

How Does Remote Work Affect Innovation?

and seeing what sort of results and ads he’d get back. He wasn’t happy with what he saw . Some of the ads were completely unrelated to the search . In a normal company, the CEO, seeing a bad product, would... View Details

Keywords: by James Heskett

Web

Alumni Engagement | Social Enterprise | Harvard Business School

various stages of their personal and professional lives. We aspire to connect you with each other, share with you the latest faculty research and innovative ideas from the... View Details

March 2017 (Revised September 2017)
Case

Facebook Fake News in the Post-Truth World

By: John R. Wells and Carole A. Winkler

In January 2017, Mark Zuckerberg, founder and CEO of Facebook, was surrounded by controversy. The election of Donald Trump as the next president of the United States in November 2016 had triggered a national storm of protests, and many attributed Trump’s victory to... View Details

Citation

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06 Oct 2020
Sharpening Your Skills

18 Tips Managers Can Use to Lead Through COVID's Rising Waters

managing through the pandemic. The topics: people and personal management, strategy, marketing, and organizational design. PEOPLE AND View Details

Keywords: by Sean Silverthorne

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FAQ - Alumni

amount will be split 50/50 for tax purposes but each person will receive class credit and recognition for the full amount of the gift. Contact HBS Gift Management at 617.495.6207 or gifts@hbs.edu if you have... View Details

26 Oct 2018
Blog Post

Making the Switch from Finance to Fitness

go to an indoor cycling class with her. I didn’t understand. The bikes didn’t move – why would I do this? Nevertheless, I went to a class at Flywheel Sports and left feeling better, physically and mentally.... View Details

01 Dec 2023
News

In My Humble Opinion: Plugged In

In a career spent investing in innovative startups at Intel, leading National Grid’s innovation and investment operations, and founding a nonpro t dedicated to advancing women and minorities to positions of top corporate leadership, Lisa Lambert (MBA 1997) always has... View Details

Keywords: Deborah Blagg

25 Apr 2024
News

Origin Stories

Subscribe on iTunes Subscribe on Spotify More Skydeck episodes Dan Morrell: Hi, this is Dan Morrell, host of Skydeck. Where we come from and how we were raised has a profound effect on who we become. The recipients of this year’s Alumni Achievement Award grew up... View Details

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Career Re-Entry & Flexible Work - Alumni

ready. Taking a Step Back Even the most ambitious and accomplished of HBS professionals will want, or need, to step back from business commitments to address more personal concerns, such as: Childcare View Details

15 Jun 2021
News

Zone Defense

didn’t quit our jobs to do something in the commercial sector,” he says. “We quit our jobs to pursue the mission of protecting service members and civilians.” The company may have been a little ahead of its... View Details

Keywords: April White; drone technology; military; security; entrepreneurship; leadership; Air Transportation; Transportation

29 Oct 2012
Research & Ideas

Are You Paying a Tip--or a Bribe?

about and weighs the past and future. In some places, tips are provided not so much to reward good service but to encourage good service in the... View Details

Keywords: by Dina Gerdeman

Publications