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  • 31 Oct 2023
  • News

Securing a Resilient Future for Senegal

Sijh Diagne (photo by Michael Bucher) In March 2020, Sijh Diagne (MBA 2017) was asked to serve as an advisor to Senegal’s minister of economy, planning, and cooperation. He was charged with leading the country’s private-sector... View Details
  • 11 Jul 2019
  • Sharpening Your Skills

Deconstructing 'Customer Experience'

growing pains in 2007, founder Howard Schultz realized its unique customer experience was broken. The State of Customer Service LeadershipThe economic future of the country is largely in the hands of those who lead our service... View Details
Keywords: by Sean Silverthorne; Retail; Service
  • April 2009 (Revised May 2010)
  • Case

Urbi and the City Licensee Managers

By: John D. Macomber and Regina Garcia-Cuellar
A leading low income housing builder in Mexico decides which prospective new local partner best extends its advantages in managing twin production lines of homes and clients. URBI has built substantial competitive advantage in the technology and culture that matches... View Details
Keywords: Mortgages; Government and Politics; Housing; Growth and Development Strategy; Brands and Branding; Market Entry and Exit; Production; Supply Chain; Organizational Culture; Franchise Ownership; Partners and Partnerships; Competitive Advantage; Real Estate Industry; China; India; Mexico; United States
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  • 03 Mar 2015
  • First Look

First Look: March 3

Entrepreneurial Beacons: The Yale Endowment, Run-ups, and the Growth of Venture Capital By: McDonald, Rory, Y. Sekou Bermiss, Benjamin J. Hallen, and Emily Cox Pahnke Abstract—This paper investigates the social context of entrepreneurship... View Details
Keywords: Sean Silverthorne
  • 30 Oct 2007
  • First Look

First Look: October 30, 2007

properties help us understand how the intensity of communication among group-members and some select structural characteristics of the group affect recognition outcomes in novel and structurally ambiguous worlds. In particular, we demonstrate that communication... View Details
Keywords: Sean Silverthorne
  • 06 Jan 2014
  • Research & Ideas

Technology Re-Emergence: Creating New Value for Old Innovations

of the industry, but now it's responsible for much of the growth trajectory." The Guardians And The Entrepreneurs So how did the Swiss watchmakers know when to re-embrace mechanical watches? According to several industry CEOs that... View Details
Keywords: by Carmen Nobel; Apparel & Accessories; Technology; Consumer Products
  • 21 Jul 2021
  • Research & Ideas

What Does an ESG Score Really Say About a Company?

Receiving more information can clarify the complex, but not when it comes to environmental, social, and governance (ESG) scores. A recent study shows that the more information a company discloses about its ESG practices, the more rating agencies disagree on how well... View Details
Keywords: by Kristen Senz
  • April 2019
  • Case

Afterpay U.S.: The Omnichannel Dilemma

By: Antonio Moreno, Donald Ngwe and George Gonzalez
In 2018, Nick Molnar, the founder of the Australia-based online payment service Afterpay began its expansion to the U.S. market. The service had gained a loyal following in Australia by enabling customers to pay for online purchases through four interest-free... View Details
Keywords: Omnichannel Retail; Multi-sided Platforms; Value Creation; Business Model Innovation; Fintech; Digital Marketing; Disruptive Innovation; Business Startups; Business Growth and Maturation; Business Model; Business Organization; For-Profit Firms; Change Management; Customer Value and Value Chain; Customer Relationship Management; Customer Satisfaction; Financing and Loans; Microfinance; Global Strategy; Marketing Channels; Brands and Branding; Marketing Strategy; Market Entry and Exit; Digital Platforms; Product Development; Supply Chain Management; Business and Stakeholder Relations; Networks; Network Effects; Internet and the Web; Financial Services Industry; Retail Industry; Technology Industry; United States; Australia
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  • 01 Dec 2019
  • News

Bridging the Gap

entrepreneurs.) Instead, the hoped-for outcome is more difficult to see: It’s a shift in perspective in participants, 530 and counting, who will lead their cities through change and growth in the years to... View Details
Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Administration of Economic Programs; Government
  • Web

Global Opportunity Fellowship GO: AFRICA - Alumni

complete tax documents for submission to HBS. Failure to supply these forms within 30 days from notification of award will lead to forfeiture of your GO Fellowship award. We suggest you consult your tax professional for questions about... View Details
  • Web

Cases & Teaching Notes - Institute For Strategy And Competitiveness

Clinic: Growth Strategy 2015 by Michael E. Porter and Elizabeth O. Teisberg The Cleveland Clinic's health care services are internationally renowned for quality. In 2008, The Clinic began to restructure the organization into teams defined... View Details
  • 23 Sep 2022
  • Research & Ideas

8 Strategies to Sustain Business Innovation

leading innovation in changing environment.” 1. Understand the opportunity paradox How can organizations capture new growth most effectively? “If you’re doing something new, it is inevitably going to be... View Details
Keywords: by Lane Lambert
  • January 2006 (Revised April 2007)
  • Case

General Electric Healthcare, 2006

By: Tarun Khanna and Elizabeth Raabe
In January 2006, Joe Hogan, head of General Electric (GE) Healthcare Technologies, prepared to step into William Castell's shoes as CEO of GE Healthcare, the world's leading manufacturer of diagnostic imaging equipment. In 2004, former CEO Jeff Immelt acquired Amersham... View Details
Keywords: Corporate Entrepreneurship; Cost vs Benefits; Growth and Development Strategy; Mergers and Acquisitions; Machinery and Machining; Global Range; Multinational Firms and Management; Product Design; Technological Innovation; Expansion; Value Creation; Business Subsidiaries; Health Industry; Medical Devices and Supplies Industry
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  • 15 Jun 2010
  • First Look

First Look: June 15

to $426 billion, accounting for nearly 70% of the jump in total syndicated loan issuance over the same period. Did the inflow of institutional funding in the syndicated loan market lead to mispricing of credit? To understand this... View Details
Keywords: Martha Lagace
  • Web

Online Leadership Principles Course | HBS Online

Inventory) Video upload: Record yourself reacting to leadership scenarios 7-9 hrs Module 2 Leading Your Team Learn how to manage the conditions that drive team performance through team purpose, composition, processes, and launch.... View Details
  • 31 Mar 2009
  • First Look

First Look: March 31, 2009

makes up 33% of Lan's overall revenues (markedly different from many U.S. legacy carriers that derive 3% to 4% of revenues from cargo). Since a change of ownership in 1994, Lan has grown steadily and quickly at a compound annual growth... View Details
Keywords: Martha Lagace
  • Web

Events - Creating Emerging Markets

Geoffrey Jones and Richard Elmore and Daniel Gray Wilson from Harvard Graduate School of Education brought together leading business practitioners to discuss the role of business in the provision of education in Chile. Hosted at the... View Details
  • 18 Feb 2014
  • First Look

First Look: February 18

Cambridge, Massachusetts, on January 8, 2013, psychology lost a giant. Six and a half feet tall, with an outsize personality to match, Richard was the leading scholar in two distinct areas: work design and team effectiveness. In both... View Details
Keywords: Sean Silverthorne
  • 01 Feb 2011
  • First Look

First Look: Feb. 1

price, the content will tend to be exclusive unless there are sufficient market expansion effects. On the other hand, if the content provider maintains control of its pricing, the strategic interaction between prices set by the content provider and by the platforms... View Details
  • 21 Feb 2012
  • First Look

First Look: Feb. 21

and contracts in shaping the growth and influence of business enterprises. It presents entrepreneurs, executives, and the firms they controlled as driving actors in national economies and international growth. Alongside an original... View Details
Keywords: Sean Silverthorne