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  • 08 Jan 2025
  • News

Mapping Pain Points at the IRS

Having spent a decade helping retailers optimize customer service, Fumi Tamaki (MBA 2014) could not pass up the opportunity in June 2024 to take on the challenge of improving the customer experience at the government organization that serves more Americans annually... View Details
Keywords: Jennifer Myers; IRS; customer service; government service; Executive, Legislative, and Other General Government Support; Government
  • Profile

Prita Kumar

customer value. The dual tracks of business and fitness became deeply ingrained in Kumar’s psyche, along with a belief that she would someday start her own company. Kumar got her undergraduate degree in business at NYU’s Stern School and... View Details
  • April 2001
  • Supplement

Acer America: Development of the Aspire

By: Christopher A. Bartlett
Consists of five segments. Segment 1 shows Culver and Pai discussing the tensions between Taiwan and the United States and the resulting performance problems with Aspire; Segment 2 features Culver and Shih describing the changes Acer made as a result of the problems... View Details
Keywords: Digital Marketing; Transformation; Forecasting and Prediction; Marketing Strategy; Outcome or Result; Problems and Challenges; Information Infrastructure; Internet and the Web; Computer Industry; Taiwan; United States
Related
  • 15 Jun 2021
  • News

The Path Ahead

priorities for the School take shape, alumni generosity—through both the HBS Fund and catalytic investment in key initiatives—will be instrumental in advancing our ambitious agenda. For example: an exploration of how digital View Details

    Payal Agrawal Divakaran

    enterprise-focused startups in healthcare, data + AI, and cybersecurity. Every member of the firm has deep operating or investing experience in these segments. .406’s world-class founders and digital health companies are View Details
    Keywords: Venture Capital;#43;#Healthcare
    • July 2011 (Revised January 2012)
    • Teaching Note

    Demand Media (TN)

    By: John Deighton and Leora Kornfeld
    Teaching Note for 512021. View Details
    Keywords: Internet and the Web; Media; Society; Transformation; Digital Marketing; Business Model; Initial Public Offering; Customers; Behavior; Value; Information Technology Industry; California
    Related
    • 15 Aug 2024
    • Op-Ed

    Post-CrowdStrike, Six Questions to Test Your Company's Operational Resilience

    companies will live and die based on their ability to bounce back from a crisis.” Demand for digital transformation and artificial intelligence (AI) will raise the stakes for strategic data and platform... View Details
    Keywords: by Hise Gibson and Anita Lynch
    • 01 Mar 2010
    • News

    Star Turn

    Courtesy Ascent Media Once an IT staffer at HBS, José Royo (MBA ’98) is CEO of Ascent Media Group, which provides postproduction and digital media services to Hollywood’s major movie studios. Royo earned a Ph.D. in East Asian studies from... View Details
    • 01 Dec 2017
    • News

    HBS Online Certificate Programs Offer Unique Insight Into Business

    HBX course participants at ConneXt HBS Online course participants at ConneXt When Harvard Business School Online, formerly called HBX, was first conceptualized, the goal was to create a transformational educational experience with a... View Details
    • 11 Sep 2015
    • Blog Post

    What is the JD/MBA Program at HBS?

    prospective students to know about the program? Tian: There is no specific career path that the JD/MBA degree sets you upon, no job opportunity that is open only to both degrees. At the end of the day, it's a transformative four-year... View Details
    • Web

    Dream Realities - The High Art of Photographic Advertising - Baker Library | Bloomberg Center

    perspectives. Inventive angles, extreme close-ups, and manipulation of light and shadow could create a sense of movement, reveal new dimensions and textures, and transform the mundane and everyday into beautiful abstractions. Through... View Details
    • Web

    Educating Business Administrators - A Concrete Symbol: The Building of Harvard Business School 1908-1927 – Baker Library | Bloomberg Center, Historical Collections

    The Competition McKim, Mead & White The Campus Emerges Concrete Symbols The Dedication Building the Campus Research Links Bibliography Archival Collections Digital Resources Site Credits Educating Business Administrators “The future of... View Details
    • Web

    Student Spotlight: From Nigeria to HBS: Reigniting My Passion for Healthcare Innovation - Blog: Health Supplement

    Practitioners Topics Topics Biotech/pharma Care Delivery Clinical Trials Digital Health Global Health Health Care Entrepreneurship Health Care Innovation Health Care Investment Health Care at HBS Insurance/payor Medical... View Details
    • 01 Mar 2011
    • First Look

    First Look: March 1

    an acquisition is to fundamentally change a company's growth trajectory. In those deals, the acquirer uses the target's business model as a platform for growth. Because the business models with the most transformative potential are often... View Details
    Keywords: Sean Silverthorne
    • Web

    Women on Boards: How Lara Druyan and Ann Lucena Are Shaping the Future of Corporate Leadership - Blog: RGE Report

    she drove a successful digital transformation at the Royal Bank of Canada, board service felt like the right next step. She joined her first large company board, CIBC Bancorp USA, in 2022. Having multiple... View Details
    • 19 Aug 2002
    • Research & Ideas

    Here Comes Internet2—Time to Shed Dot Vertigo

    that dizziness accompanying claims about all the wonderful ways the Internet is going to transform their lives. What they don't realize is that their fears make them discount the impact of the Internet in what Nolan called a very... View Details
    Keywords: by Martha Lagace
    • Web

    Introduction - Georges F. Doriot : Educating Leaders, Building Companies, Baker Library, Harvard Business School

    Library Visionary, Innovator, Educator I n the latter half of the twentieth century , venture capital investment transformed groundbreaking technologies into sustainable enterprises and contributed to the growth of an American economy... View Details
    • Web

    HBS - Financials | From the Chief Financial Officer

    consequently, in our operating budgets. In fiscal 2022, Dean Datar launched digital transformation (DTx) as a strategic priority for HBS to accelerate the ways data and technology can be leveraged to enhance... View Details
    • October 2021 (Revised March 2022)
    • Supplement

    PittaRosso: Artificial Intelligence-Driven Pricing and Promotion

    By: Ayelet Israeli and Fabrizio Fantini
    PittaRosso, a traditional Italian shoe retailer, is implementing an AI system to provide pricing and promotion recommendations. The system allows them to implement changes that would affect both the top of funnel and bottom of funnel activities for the company: once... View Details
    Keywords: Artificial Intelligence; Pricing; Pricing Algorithm; Pricing Decisions; Pricing Strategy; Pricing Structure; Promotion; Promotions; Online Marketing; Data-driven Decision-making; Data-driven Management; Retail; Retail Analytics; Price; Advertising Campaigns; Analytics and Data Science; Analysis; Digital Marketing; Budgets and Budgeting; Marketing Strategy; Marketing; Transformation; Decision Making; Retail Industry; Italy
    Related
    • 01 Mar 2010
    • News

    Noted & Quoted

    January 4, 2010) “In transforming a home into just another investment, we have created a class of homeowners who treat their commitment to their homes much as they would treat any bad investment.” — HBS lecturer Nicolas Retsinas writing... View Details
    Keywords: Educational Services; Information