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  • All HBS Web  (10,062)
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  • April 2013 (Revised November 2015)
  • Case

Advanced Leadership Pathways: Gilberto Dimenstein and Community Empowerment in Brazil

By: Rosabeth Moss Kanter, Alexandre Naghirniac, Ai-Ling Jamila Malone and Daniella Suarez
In 2011, Gilberto Dimenstein, a well-known Brazilian journalist, created a new model that connected disparate resources to revitalize Sao Paulo. He wanted his model to expand across Brazil and the world. Dimenstein covered many of the social issues facing Brazil as a... View Details
Keywords: Social Change; Websites; Education; Awareness; Marketing Communication; City Innovation; Leadership; Social Enterprise; Social Entrepreneurship; Web Sites; Marketing; City; Brazil
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Kanter, Rosabeth Moss, Alexandre Naghirniac, Ai-Ling Jamila Malone, and Daniella Suarez. "Advanced Leadership Pathways: Gilberto Dimenstein and Community Empowerment in Brazil." Harvard Business School Case 313-116, April 2013. (Revised November 2015.)
  • March 2025
  • Supplement

Fostering Community at Airbnb (B)

By: Jeffrey T. Polzer, Heather Whiteman and Sarah Mehta
This case provides updates to “Fostering Community at Airbnb (A),” case no. 425-045. View Details
Keywords: Change; Communication; Competency and Skills; Human Resources; Information; Information Technology; Accommodations Industry; Technology Industry; Travel Industry; United States; California
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Polzer, Jeffrey T., Heather Whiteman, and Sarah Mehta. "Fostering Community at Airbnb (B)." Harvard Business School Supplement 425-046, March 2025.
  • June 2008
  • Case

Threadless: The Business of Community

By: Karim R. Lakhani and Zahra Kanji
Threadless.com, the online, Chicago-based t-shirt company, was not your typical fashion apparel company. The company, run by Jake Nickell, Jacob DeHart, and Jeffrey Kalmikoff, turned the fashion business on its head by enabling anyone to submit designs for t-shirts and... View Details
Keywords: Business Model; Business Startups; Innovation and Invention; Product Design; Partners and Partnerships; Social and Collaborative Networks; Apparel and Accessories Industry
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Lakhani, Karim R., and Zahra Kanji. "Threadless: The Business of Community." Harvard Business School Multimedia/Video Case 608-707, June 2008.
  • January 2025
  • Article

Communication Within Firms: Evidence from CEO Turnovers

By: Stephen Michael Impink, Andrea Prat and Raffaella Sadun
This paper uses novel, firm-level communication measures derived from communications metadata several months before and after a CEO transition for 102 firms to study whether and how this organizational event is reflected in employees’ communication flows. We find that... View Details
Keywords: Information; Communication; Management Succession; Organizational Change and Adaptation; Alignment
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Impink, Stephen Michael, Andrea Prat, and Raffaella Sadun. "Communication Within Firms: Evidence from CEO Turnovers." Management Science 71, no. 1 (January 2025): 470–487.
  • September 1987 (Revised June 1988)
  • Case

Lorin Communications Corp.

By: W. Earl Sasser and Lucy N. Lytle
Keywords: Communications Industry
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Sasser, W. Earl, and Lucy N. Lytle. "Lorin Communications Corp." Harvard Business School Case 688-001, September 1987. (Revised June 1988.)
  • March 2023
  • Module Note

Communication as a Trusted Advisor

By: David G. Fubini and Patrick Sanguineti
A module note for the Mastering Consulting and Advisory Skills (MCAS) course, "Communication as a Trusted Advisor" provides best practices for communicating as an advisor across multiple contexts. View Details
Keywords: Communication
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Fubini, David G., and Patrick Sanguineti. "Communication as a Trusted Advisor." Harvard Business School Module Note 423-081, March 2023.
  • November 1991
  • Case

Bell Communications Research

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Corey, E. Raymond. "Bell Communications Research." Harvard Business School Case 592-047, November 1991.
  • February 1986 (Revised March 1986)
  • Case

American Communications (A)

By: D. Quinn Mills and G. Bruce Friesen
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Mills, D. Quinn, and G. Bruce Friesen. "American Communications (A)." Harvard Business School Case 486-088, February 1986. (Revised March 1986.)
  • October 1994
  • Case

ABRY Communications (B)

By: Jeffrey F. Rayport
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Rayport, Jeffrey F. "ABRY Communications (B)." Harvard Business School Case 395-095, October 1994.
  • October 1986
  • Supplement

American Communications (B)

By: D. Quinn Mills and G Bruce Friesen
Keywords: Communications Industry; United States
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Mills, D. Quinn, and G Bruce Friesen. "American Communications (B)." Harvard Business School Supplement 487-031, October 1986.
  • October 2001
  • Teaching Note

First Community Bank (B): Community Banking Group TN

By: Rosabeth M. Kanter
Teaching Note for (9-301-086). View Details
Keywords: Banking Industry
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Kanter, Rosabeth M. "First Community Bank (B): Community Banking Group TN." Harvard Business School Teaching Note 302-059, October 2001.
  • 2019
  • Working Paper

The Impact of Professionals' Contributions to Online Knowledge Communities on Their Workplace Knowledge Work

By: Hila Lifshitz - Assaf and Frank Nagle
Knowledge work is becoming increasingly challenging as pace of change in the knowledge frontier is increasing. Organizations have created multiple mechanisms to minimize knowledge gaps and increase learning such internal training, mentorship programs as well as... View Details
Keywords: Open Source; Future Of Work; Software Development; Knowledge Work; Online Community; Learning; Knowledge Sharing; Applications and Software; Open Source Distribution; Performance Productivity
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Lifshitz - Assaf, Hila, and Frank Nagle. "The Impact of Professionals' Contributions to Online Knowledge Communities on Their Workplace Knowledge Work." Working Paper, April 2019.
  • 2019
  • Working Paper

Why Do User Communities Matter for Strategy?

By: Sonali K. Shah and Frank Nagle
User communities represent a unique organizing structure for the exchange of ideas and knowledge. They are organizations composed primarily of users working collaboratively, voluntarily, and with minimal oversight to freely and openly develop and exchange knowledge... View Details
Keywords: Strategic Management; Knowledge Sharing; Collaborative Innovation and Invention; Organizations; Knowledge Use and Leverage; Strategy
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Shah, Sonali K., and Frank Nagle. "Why Do User Communities Matter for Strategy?" Harvard Business School Working Paper, No. 19-126, June 2019.
  • 2011
  • Book

Communities and Organizations

By: Christopher Marquis, Michael Lounsbury and Royston Greenwood
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Marquis, Christopher, Michael Lounsbury, and Royston Greenwood, eds. Communities and Organizations. Vol. 33, Research in the Sociology of Organizations. Emerald Group Publishing, 2011.
  • February 2001 (Revised April 2002)
  • Case

Dialpad Communications (B)

By: Alan D. MacCormack and Kerry Herman
Supplements the (A) case. View Details
Keywords: Telecommunications Industry; California
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MacCormack, Alan D., and Kerry Herman. "Dialpad Communications (B)." Harvard Business School Case 601-107, February 2001. (Revised April 2002.)
  • February 2001 (Revised August 2001)
  • Case

Dialpad Communications (A)

By: Alan D. MacCormack and Kerry Herman
Describes the evolution of Dialpad, a voice-over-Internet-protocol telephony company. Set in September 2000, CEO Brad Garlinghouse faces a dilemma: what to do about the large number of international users who use Dialpad to call the United States for free. He must also... View Details
Keywords: Corporate Entrepreneurship; Business or Company Management; Organizational Design; Competitive Strategy; Investment; Mobile and Wireless Technology; Internet and the Web; Venture Capital; Telecommunications Industry; California
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MacCormack, Alan D., and Kerry Herman. "Dialpad Communications (A)." Harvard Business School Case 601-090, February 2001. (Revised August 2001.)
  • October 1994
  • Case

ABRY Communications (A)

By: Jeffrey F. Rayport
Citation
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Rayport, Jeffrey F. "ABRY Communications (A)." Harvard Business School Case 395-094, October 1994.
  • June 1978 (Revised August 1991)
  • Case

Williamstown Community Hospital

By: Regina E. Herzlinger
Keywords: Health Industry
Citation
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Herzlinger, Regina E. "Williamstown Community Hospital." Harvard Business School Case 178-226, June 1978. (Revised August 1991.)
  • summer 1974
  • Article

Communes in Cities

By: R. M. Kanter
Keywords: Relationships
Citation
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Kanter, R. M. "Communes in Cities." Working Papers for a New Society 2 (summer 1974): 36–44. (Reprintings include: Sociology Full Circle, edited by W. Feigelman. Second Edition. N.Y.: Praeger, 1976; Co-ops, Communes, and Collectives, edited by J. Case and R. Taylor. N.Y.: Pantheon, 1979.)
  • 2002
  • Chapter

Digital Marketing Communication

By: J. A. Deighton and Patrick Barwise
Keywords: Marketing Communications; Digital Marketing; Internet and the Web
Citation
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Deighton, J. A., and Patrick Barwise. "Digital Marketing Communication." In Digital Marketing: Global Strategies from the World's Leading Experts, edited by Jerry Wind and Vijay Mahajan. New York: John Wiley & Sons, 2002.
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