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    Silvan Baier

    Silvan Baier is a doctoral student in Organizational Behavior at HBS and the Department of Sociology at Harvard University. He studies how social structures shape and are shaped by the organization, spread, and evaluation of ideas and people. In his research, he... View Details

      Anita Elberse

      Anita Elberse is the Lincoln Filene Professor of Business Administration at Harvard Business School.

      Professor Elberse develops and teaches an MBA course covering the "Businesses of Entertainment, Media, and Sports," which ranks among the most sought-after... View Details

      Keywords: advertising; arts; broadcasting; communications; consumer products; e-commerce industry; electronics; entertainment; fashion; home video games; information; marketing industry; motion pictures; music; publishing industry; sports; telecommunications; video games

        Iavor I. Bojinov

        Iavor Bojinov is an Assistant Professor of Business Administration and the Richard Hodgson Fellow at Harvard Business School. He is the co-PI of the AI and Data Science Operations Lab and a faculty affiliate in the Department of Statistics at Harvard University and... View Details

        • February 1999
        • Case

        Lifeline Systems, Inc. (B)

        By: H. Kent Bowen and Marilyn Matis
        In 1997, Lifeline Systems continues to grow its service business to $32 million, 56% of the company's total revenues. More local hospital Lifeline programs turn over their monitoring service to Lifeline Central, expanding the company's subscriber base by 30%. The... View Details
        Keywords: Health Care and Treatment; Information Technology; Expansion; Cost Management; Growth and Development Strategy; Partners and Partnerships; Change; Customer Relationship Management; Service Operations; Age; Investment; Health Industry; Technology Industry; Cambridge; Boston
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          John D. Macomber

          John Macomber is a Senior Lecturer in the Finance unit at Harvard Business School. His professional background includes leadership of real estate, construction, and information technology businesses. At HBS, Mr. Macomber's work focuses on climate adaptation and the... View Details

          Keywords: building materials; construction; energy; green technology; infrastructure industry; real estate; transportation; utilities; waste management; insurance industry
          • April 2010 (Revised April 2010)
          • Case

          Mercadona

          This case presents the predicament of a company trying to do right by its customers and its employees as the economic crisis of 2008 hits home. Fifteen years earlier, this Spanish supermarket chain had adopted its own version of total quality management, called the... View Details
          Keywords: Customer Satisfaction; Compensation and Benefits; Employee Relationship Management; Service Operations; Business Processes; Retail Industry; Spain
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          • April 2020 (Revised November 2020)
          • Case

          Ping An: Pioneering the New Model of ‘Technology-driven Finance’

          By: Feng Zhu, Anthony K. Woo and Nancy Hua Dai
          In mid-December 2018, Peter Ma, Chairman and CEO of Ping An Insurance (Group) Company of China, Ltd. was considering whether the company should grow a fifth ecosystem of Smart City Services. Established in 1988, Ping An was one of the top 10 global financial... View Details
          Keywords: Business Ecosystems; Fintech; Finance; Information Technology; Business Model; Expansion; Competitive Strategy; Financial Services Industry; Technology Industry
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          • August 2007
          • Case

          Codelco Copper Mines

          Codelco was a Chilean copper-mining company, widely considered to be one of the most professionally managed firms in South America in spite of the fact that it was 100% government-owned. A $10.5 billion company in 2005, Codelco faced the challenge of incorporating... View Details
          Keywords: Mining; Geographic Location; Leading Change; Business Processes; Organizational Change and Adaptation; Information Technology; Mining Industry; Chile
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            Lauren H. Cohen

            Lauren Cohen is the L.E. Simmons Professor in the Finance & Entrepreneurial Management Units at Harvard Business School and a Research Associate at the National Bureau of Economic Research. He is an Editor of the Review of Financial... View Details

            Keywords: asset management; brokerage; financial services; federal government; investment banking industry; state government
            • February 1997 (Revised July 2004)
            • Case

            Walden Woods

            By: William J. Poorvu and Arthur I Segel
            In 1984, Mortimer Zuckerman and Ed Linde, through their firm, Boston Properties (BP), acquired land in Concord, MA to build a 147,000-square-foot, first-class suburban office building. BP proceeded to go through the permitting and approval process with the town and was... View Details
            Keywords: Risk and Uncertainty; Decision Choices and Conditions; Entrepreneurship; Property; Environmental Sustainability; Conflict and Resolution; Real Estate Industry; Massachusetts
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            • 30 Dec 2013
            • Research & Ideas

            Most Popular Articles of 2013

            alleviate congestion, and can actually increase it. Research by Jillian Berry Jaeker, Anita L. Tucker, and Michael H. Lee. Applying Random Coefficient Models to Strategy Research: Testing For Firm Heterogeneity, Predicting Firm-Specific... View Details
            Keywords: by Staff
            • 25 Mar 2021
            • Research & Ideas

            Steer Clear of the Blind Spots That Derail Experiments

            employees and the organization. A 2016 study by Princeton’s Alex Mas and Harvard University’s Amanda Pallais offers some interesting insights. They found that the average applicant to a job at a large call... View Details
            Keywords: by Danielle Kost
            • 07 Aug 2000
            • Research & Ideas

            The Business of Biotech

            heralding the start of National Biotechnology Month, as January 2000 had been designated by the U.S. Senate. For biotech, in fact, the party had begun months earlier, when hundreds of millions of dollars had poured into promising... View Details
            Keywords: by Julia Hanna; Biotechnology; Health; Technology

              H. Kent Bowen

              Professor Kent Bowen's current research and teaching is in the field of operations and technology management. He has served as course head for the required first year MBA course, Technology and Operations Management, two advanced level courses, Running and Growing... View Details

              • 29 May 2001
              • Research & Ideas

              Genomics: Can We Start Making Money Now?

              drugs, and will they be less expensive?' My answer is, 'I don't know, and probably not.' Lechleiter was one of several panelists to discuss, "Breaking the Genetic Code: The Business of Life Science in the 21st Century" at the 2001 Global Alumni Conference,... View Details
              Keywords: by Sean Silverthorne
              • 03 Jun 2015
              • What Do You Think?

              Is the Time Right for Self-Management?

              The more thoughtful of them provide a primer on applying the concept. Deborah Nixon's comment echoed several others when she said the idea has been around a long time in other forms, by other names. "The larger an organization... View Details
              Keywords: by James Heskett; Retail
              • 25 Mar 2014
              • First Look

              First Look: March 25

              link: http://www.palgrave.com/Products/TitlePrint.aspx?PID=362801 August 2013 Proceedings of the National Academy of Sciences Investors Prefer Entrepreneurial Ventures Pitched by Attractive Men By: Brooks, Alison Wood, Laura Huang, Sarah... View Details
              Keywords: Sean Silverthorne
              • 01 Dec 2019
              • News

              Bridging the Gap

              brought an extra white shirt for the afternoon; the first would be gray by the time they got back to the office. A manufacturing hub for everything from Buster Brown socks to Chris-Craft boats—with plenty of steel and coal foundries to... View Details
              Keywords: Julia Hanna; illustration by Josh Cochran; photographed by Melissa Golden; cross sector collaboration; local government; nonprofits; education; leadership; Administration of Economic Programs; Government
              • 01 Dec 2021
              • What Do You Think?

              How Will the Metaverse Affect Productivity?

              described the Metaverse as “alternate digital realities where people work, play, and socialize.” That reminds us of the things that were promised us by futurists at the time of the development of the internet, many of which have exceeded... View Details
              Keywords: by James Heskett
              • 30 Jan 2019
              • What Do You Think?

              Who Will Measure up to These Two Remarkable Leaders?

              (the) future going to come from? Which schools, if any, business or otherwise, are teaching these skills?” One way to respond to his questions is to look into the educational backgrounds of those cited as potential candidates by other... View Details
              Keywords: by James Heskett; Air Transportation; Financial Services