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04 May 2011
Research & Ideas

Is Web Surfing Distracting Your Workers?

according to new research. The researchers found that the students facing temptation were more apt to make mistakes and were less productive By banning web surfing, employers are essentially asking their workers to resist temptation until they can go View Details

Keywords: by Michael Blanding

2008
Book

Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage

By: James L. Heskett, W. Earl Sasser Jr. and Joe Wheeler

Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee "owners" of your business. Employee-owners exhibit... View Details

Keywords: Customer Satisfaction; Organizational Change and Adaptation; Customer Ownership; Employee Ownership; Competitive Advantage; Value Creation

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04 Mar 2014
First Look

First Look: March 4

Publications August 2013 Jossey-Bass Teaming to Innovate By: Edmondson, Amy C. Abstract—Innovation requires teaming. (Put another way, teaming is to innovation what assembly lines are to car production.) This book brings together key insights on teaming, as they... View Details

Keywords: Sean Silverthorne

11 Jul 2005
Research & Ideas

The New International Style of Management

me, in either a team or a one-on-one setting." Continues Klump, "I understood enough of Chinese culture to know that you rarely, if ever, confront someone in a group setting, as maintaining face is important. So I waited to have... View Details

Keywords: by Garry Emmons

28 Oct 2015
Research & Ideas

A Dedication to Creation: India's Ad Man Ranjan Kapur

brand in your home base because then you understand the character of your brand, the virtues of your brand, and understand the core that drives your brand. And if you respect... View Details

Keywords: by Sean Silverthorne; Advertising

14 Sep 2016
Research & Ideas

Web Surfers Have a Schedule and Stick to It

the internet might be a bit more understandable if you take into account what anthropologists have discovered—that internet use inside most homes is “bursty” and “plastic.” In other words, we use little... View Details

Keywords: by Julia Hanna; Retail; Web Services

14 Nov 2017
First Look

New Research and Ideas: November 14, 2017

October 2017 Negotiation Journal Prescriptions Based on a Realistic View of Human Behavior By: Bazerman, Max Abstract—No abstract available. Publisher's link: https://www.hbs.edu/faculty/Pages/item.aspx?num=53096 November–December 2017 Harvard Business Review Are View Details

Keywords: Carmen Nobel

10 Oct 2005
Research & Ideas

Homers: Secrets on the Factory Floor

A factory worker uses company time and materials to fashion a lamp he will take home for personal use—an artifact called a "homer." The practice is probably illegal and clearly against written company policy. If discovered, the... View Details

Keywords: by Sean Silverthorne; Manufacturing

13 Jun 2005
Research & Ideas

Rescuing Products with Stealth Positioning

its market penetration—like that of rivals Microsoft (with the Xbox) and Nintendo (with the GameCube)—has been limited by a narrow customer base of mostly males in their late teens and twenties. Sony's goal is to make the PlayStation a broad platform for View Details

Keywords: by Youngme Moon

13 Nov 2007
Research & Ideas

Six Steps for Reinvigorating America

America the Principled to offer a perspective about those enduring values that have always been so important to America's prosperity and role in the world, while also providing 21st-century ideas for how we could restore our strengths and also engage with the world in... View Details

Keywords: by Sean Silverthorne

13 Jan 2009
First Look

First Look: January 13, 2009

persevered and thrived despite personal, social, and professional obstacles. Purchase this case: http://harvardbusinessonline.hbsp.harvard.edu/ b01/en/common/item_detail.jhtml?id=409057 A Managerial Perspective on Clinical Trials Harvard... View Details

Keywords: Martha Lagace

27 Mar 2005
Research & Ideas

Should I Pay the Bribe?

discusses the case and his own research. Cynthia Churchwell: You have been studying the impact and workings of corruption for several years. What spurred your interest in this area? Rafael Di Tella: I was born in Argentina, need I... View Details

Keywords: by Cynthia D. Churchwell

10 Jan 2005
Research & Ideas

Motivation and the Cross-Sector Alliance

medicines. Furthermore, Chile offers no reimbursements for pharmaceutical expenses, so this tends to add to customers' negative disposition." To respond to this situation, FASA considered a possible collaboration with the Fundación Las Rosas (FLR), a View Details

Keywords: by James Austin, Ezequiel Reficco & SEKN research team

05 Jun 2014
Research & Ideas

Fixing the ‘I Hate Work’ Blues

The New York Times ran a troubling story, "Why You Hate Work," in last week's "Sunday Review." The article indicated that employees work too hard and find little meaning from their work. The anecdotes we all hear about... View Details

Keywords: by Bill George

21 Nov 2005
Research & Ideas

Making Credibility Your Strongest Asset

others are bidding for what you want? One solution to distinguishing yourself in competitive environments is to build your bargaining endowment—storing up credibility and resources by developing relationships, burnishing your reputation,... View Details

Keywords: by Michael Wheeler

18 Apr 2019
Research & Ideas

Open Innovation Contestants Build AI-Based Cancer Tool

Professor of Business Administration, and colleagues Dr. Eva Guinan and Jin Paik more about the study and results. They are referred to as the LISH team below. Martha Lagace: How did you learn about the problem and connect with... View Details

Keywords: by Martha Lagace; Health; Medical Devices & Supplies

08 Jul 2015
What Do You Think?

Do Americans Work Too Much and Think About Work Too Little?

would ask, "What are you doing, Tony?" And, always a mischievous type who often made light of the culture, he would take delight in replying, "Nothing." Why do we work too hard and, at times, thoughtlessly? Edward Hare... View Details

Keywords: by James Heskett; Financial Services

18 Jul 2005
Research & Ideas

Identify Emerging Market Opportunities

executives need to figure out how the product, labor, and capital markets work—and don't work—in their target countries. This will help them understand the differences between home markets and those in developing countries. In addition,... View Details

Keywords: by Tarun Khanna, Krishna G. Palepu & Jayant Sinha

05 Sep 2012
First Look

First Look: September 5

markets. We find that introducing a signaling mechanism increases the welfare of workers and the number of matches, while the change in firm welfare is ambiguous. A signaling mechanism adds the most value for balanced markets. Should You... View Details